Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id MDu1G0D71FoGaQAAInt2oQ ; Mon, 16 Apr 2018 12:36:32 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Mon, 16 Apr 2018 12:36:32 -0700 Received: from o1.sendgrid.aggregage.com ([208.117.52.73]:49441) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.89_1) (envelope-from ) id 1f89v7-0006yZ-Vd for sandyn@transocean.com; Mon, 16 Apr 2018 12:36:32 -0700 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=aggregage.com; h=from:reply-to:to:subject:mime-version:content-type; s=s1; bh=UJWht93fxy5HjmCTVbs10OZlXKo=; b=kq+BCqF1Njjs6F4DuwoPvxj3sckxP GHzcrlu+uI1zEE3jzyUIEpLoDkTjd71B1xEOc4VXiZILvFu5zHzo0Pby8E3oNrf8 qsNuyi1IVFw9QOr2vjzen+MxprVwU63yWg/a2tFNY5C34MaXxO5e/1R3SJYNYZW0 NLcfF0Lyk+U2Tk= Received: by filter0935p1mdw1.sendgrid.net with SMTP id filter0935p1mdw1-5378-5AD4FAF3-11 2018-04-16 19:35:15.913640111 +0000 UTC Received: from venice.aggregage.com (unknown [69.89.67.44]) by ismtpd0011p1las1.sendgrid.net (SG) with ESMTP id DAwmMguIRAqGxu-oz9taYg for ; Mon, 16 Apr 2018 19:35:15.366 +0000 (UTC) From: Customer Experience Update Weekly Reply-to: Customer Experience Update Weekly To: Sandy Noriega Message-ID: <216542895.486830.1523907315235@venice.aggregage.com> Subject: 6 Actions to Build a Company that Would Make Your Mom Proud MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_486829_902629568.1523907315232" Date: Mon, 16 Apr 2018 19:35:25 +0000 (UTC) X-SG-EID: QxKaeaCMIZtAYF8ycxpboY4mxlWBmG2Qp1HzLLnUygz0PTWP6h61zabNOApi3vQjmg5CYTA8NboSsT /L5lZ4seX5OXq7uUM4GvZcSwQyQPnXaFVZDMTe/6ngfSsXF6gOK1Ibsd+4Dk3r6oVdyjRmoOCKVHuC WBonnS4Vg2hwMtJ2FDh17RMZNznENvbPp/4483EanMaX0TTjj/X14qDBFeI9RpprWwc79IjAANl/oW MjB1QasEMnZvZ9oNWnIp3W X-SG-ID: MwZE3e/jGpmIa0nV1+CSd/9q3NQ+RmTAvsedhlysnwt+RRIGNjRY9axKWU0ya/aHKsnFuG8S8Cze+T R67nGWbEgFSrzJqIdFMcEiM0W+ahaPB+OYZexwhFx945pgJqvBYiDX5esiamyp7DGA84duJkmmzFjQ TUW5Yw3vNlqms9fI3vfx3TC3VPY9MYBRWpD+cKeCxUHbdiYRomVfxpAbTQ== X-Spam-Status: No, score=2.6 X-Spam-Score: 26 X-Spam-Bar: ++ X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Customer Experience Update newsletter for Week of Apr 7, 2018 Trending Articles: 6 Actions to Build a Company that Would Make Your Mom Proud Customer Bliss After studying hundreds of forward-thinking organizations and leaders, I’ve observed six actions that build companies that show up as “make-mom-proud” companies: meaning that they grow, by taking actions in their business congruent to those valuable life lessons we all learned as kids. Read: https://www.customerexperienceupdate.com/go/r/0/p/1/a/8080810/e/286470/x/592399 [...] Content analysis details: (2.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: aggregage.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] 1.1 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines X-Spam-Flag: NO ------=_Part_486829_902629568.1523907315232 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Customer Experience Update newsletter for Week of Apr 7, 2018 Trending Articles: 6 Actions to Build a Company that Would Make Your Mom Proud Customer Bliss After studying hundreds of forward-thinking organizations and leaders, I=E2= =80=99ve observed six actions that build companies that show up as =E2=80= =9Cmake-mom-proud=E2=80=9D companies: meaning that they grow, by taking act= ions in their business congruent to those valuable life lessons we all lear= ned as kids.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/1/a/8080810/e/28647= 0/x/592399 How to Stay Popular in the World of Amazon Prime Steve DiGioia This original article was written by Steve DiGioia. According to an article= I just read in the Daily Mail.com, furious Amazon Prime subscribers threat= en to file class-action lawsuit after the firm shut down THOUSANDS of accou= nts without warning. Guess they=E2=80=99re no longer popular in the world o= f Amazon Prime.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/2/a/8068826/e/28647= 0/x/592399 24 Social Media Marketing Statistics You Need to Know in 2018 ReviewTrackers The state of social media today isn=E2=80=99t the same as it was a few year= s ago. In a rapidly evolving landscape, marketers must continue to keep an = eye on industry trends and stay up to date with the latest social media mar= keting statistics. Here are some numbers to help you achieve a Big Picture = view of social media marketing in 2018.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/3/a/8076455/e/28647= 0/x/592399 More Trending: Do You Show Trust to Your Customers? Wired and Dangerous The Holiday Inn in Peterborough, Ontario, is famous for what they call the = =E2=80=9Cmagical moments=E2=80=9D they create for guests. A woman who fre= quently stays at Holiday Inns called the Holiday Inn Peterborough Waterfron= t with a unique request. Although she lived hundreds of miles away, her dau= ghter lived alone in Peterborough.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/4/a/8071919/e/28647= 0/x/592399 How Do You Unite Leadership to Make Decisions That Drive Customer Growth? Customer Bliss When it comes to initiating change within an organization, you must first a= sk, =E2=80=9CAre we united in how we make decisions that impact customers?= =E2=80=9D =E2=80=9D One of the first activities I often take to unite leade= rs during my coaching sessions is to use a customer journey framework to bu= ild an operational =E2=80=9Ccode of conduct.=E2=80=9D=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/5/a/8070533/e/28647= 0/x/592399 How to Measure Customer Experience: CSat, NPS and More Comm100 While the internet has opened up new markets for businesses around the worl= d, it has also allowed competition from companies globally. In the 21st cen= tury, many companies are facing hordes of competition in almost every marke= t.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/6/a/8078996/e/28647= 0/x/592399 On Customer Experience Update you can see this edition in full including: Guest Recovery Platform Owner Says =E2=80=98Everyone Wants to Be Listened T= o=E2=80=99 ReviewTrackers Has Intelligent Assistance Entered the Trough of Disillusionment? Jacada How to Leverage Your Past to Prepare You For a Customer Experience Role Customer Bliss CXone Cloud Solutions Help Drive Webhelp Nordic=E2=80=99s Global Growth inContact Are Online Reviews Fundamentally Biased? ReviewTrackers Calculating ROI on a New Field Service Management Solution Astea Take Service Communication to the Next Level Michelli Experience Do You Care About Your Employees? CX Journey It Was A Good Week For User Agreements Kerry Bodine Drive the Right CX Action and Get the Best CX Results MaritzCX Read more on Customer Experience Update: https://www.customerexperienceupda= te.com/go/r/9/b/71/e/286470/x/592399 Copyright 2018 | Aggregage | 525 South Douglas Ave, Suite 210 | El Segundo,= CA 90245 USA. Email sent to sandyn@transocean.com. To stop receiving emails at this addre= ss unsubscribe: https://www.customerexperienceupdate.com/go/r/1/b/71/s/6321= 69/e/286470/x/592399 Powered by Aggregage - industry insights your peers are reading. Forward th= is email to a friend! ------=_Part_486829_902629568.1523907315232 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = 6 Actions to Build a Company that Would Make Your Mom Proud =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20

<= /img>

Customer Experience Update

INDUS= TRY INSIGHTS YOUR PEERS ARE READING

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brought to you by Customer Service Experience Week of Apr 7, 2018
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6 Actions to Build a Company that Would Make Your Mom Proud<= /h5>

Customer Bliss

After studying hundreds of forward-thinking organizations= and leaders, I=E2=80=99ve observed six actions that build companies that s= how up as =E2=80=9Cmake-mom-proud=E2=80=9D companies: meaning that they gro= w, by taking actions in their business congruent to those valuable life les= sons we all learned as kids.

Read =C2=BB

3D"How
How to Stay Popular in the World of Amazon Prime

Steve DiGioia

This original article was written by Steve DiGioia. Accor= ding to an article I just read in the Daily Mail.com, furious Amazon Prime = subscribers threaten to file class-action lawsuit after the firm shut down = THOUSANDS of accounts without warning. Guess they=E2=80=99re no longer popu= lar in the world of Amazon Prime.

Read =C2=BB

3D"24
24 Social Media Marketing Statistics You Need to Know in 201= 8

ReviewTrackers

The state of social media today isn=E2=80=99t the same as= it was a few years ago. In a rapidly evolving landscape, marketers must co= ntinue to keep an eye on industry trends and stay up to date with the lates= t social media marketing statistics. Here are some numbers to help you achi= eve a Big Picture view of social media marketing in 2018.

Read =C2=BB

Get articles persona= lized to your interests!
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3D"Do
Do You Show Trust to Your Customers?

Wired and Dangerous

The Holiday Inn in Peterborough, Ontario, is famous for w= hat they call the =E2=80=9Cmagical moments=E2=80=9D they create for guests.= A woman who frequently stays at Holiday Inns called the Holiday Inn Pete= rborough Waterfront with a unique request. Although she lived hundreds of m= iles away, her daughter lived alone in Peterborough.

Read =C2=BB

3D"How
How Do You Unite Leadership to Make Decisions That Drive Cus= tomer Growth?

Customer Bliss

When it comes to initiating change within an organization= , you must first ask, “Are we united in how we make decisions that im= pact customers?” ” One of the first activities I often take to = unite leaders during my coaching sessions is to use a customer journey fram= ework to build an operational “code of conduct.”

Read =C2=BB

3D"How
How to Measure Customer Experience: CSat, NPS and More

Comm100

While the internet has opened up new markets for business= es around the world, it has also allowed competition from companies globall= y. In the 21st century, many companies are facing hordes of competition in = almost every market.

Read =C2=BB
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= Click here to see this edition in full including:

ReviewTrackers

Jacada

Customer Bliss

inContact

ReviewTrackers

Astea

Michelli Experience

CX Journey

Kerry Bodine

MaritzCX
Click here to see this edition!
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Copyright 2018 | Aggregage | 525 = South Douglas Ave, Suite 210 | El Segundo, CA 90245 USA. Ema= il sent to sandyn@transocean.com.=20 To stop receiving emails at this = address unsubscribe. Powered by Aggregage - industry i= nsights your peers are reading. Forward this email to a friend!

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