Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id CKV4AgOl1FoGLwAAInt2oQ ; Mon, 16 Apr 2018 06:28:35 -0700 Return-path: Envelope-to: yolanda@transocean.com Delivery-date: Mon, 16 Apr 2018 06:28:35 -0700 Received: from omr-a018e.mx.aol.com ([204.29.186.64]:55101) by vps.transocean.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256) (Exim 4.89_1) (envelope-from ) id 1f84BN-0003CQ-F8 for yolanda@transocean.com; Mon, 16 Apr 2018 06:28:35 -0700 Received: from mtaomg-aaa01.mx.aol.com (mtaomg-aaa01.mx.aol.com [172.27.1.227]) by omr-a018e.mx.aol.com (Outbound Mail Relay) with ESMTP id D2C38380013B for ; Mon, 16 Apr 2018 09:27:52 -0400 (EDT) Received: from core-lea03f.mail.aol.com (core-lea03.mail.aol.com [10.76.11.3]) by mtaomg-aaa01.mx.aol.com (OMAG/Core Interface) with ESMTP id 9398138000086 for ; Mon, 16 Apr 2018 09:27:52 -0400 (EDT) Received: from 76.100.130.102 by webjas-vaa182.srv.aolmail.net (10.96.33.185) with HTTP (WebMailUI); Mon, 16 Apr 2018 09:27:52 -0400 Date: Mon, 16 Apr 2018 09:27:52 -0400 From: kensingtonrow@aol.com To: yolanda@transocean.com Message-Id: <162cea3eda7-17a6-f04f@webjas-vaa182.srv.aolmail.net> Subject: Kensington Row Collection | Product Question MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_76717_704786589.1523885272487" X-MB-Message-Source: WebUI X-MB-Message-Type: User X-Mailer: JAS DWEB X-Originating-IP: [76.100.130.102] x-aol-global-disposition: G DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mx.aol.com; s=20150623; t=1523885272; bh=UW53zWrgoLlWyGN+VgC0CY+3Ikcv9jgsSLeh022/lro=; h=From:To:Subject:Message-Id:Date:MIME-Version:Content-Type; b=xIyRLnDC2/R9R9Yos7Nn+sUBlxGEZMiFbC2IVX3yGueC6YetX2LbjnSMHmZ+nSk6o zTtQuoX0FvD++dJEigUmacGMJ3FMG+3sRAAdl9roY96+Fx3gISoCqI14LKtLXP6jZh aUD33tZR8KkC/UQlfekxM98Se3bp6qKIs+pzXQJs= x-aol-sid: 3039ac1b01e35ad4a4d858ee X-Spam-Status: No, score=-97.7 X-Spam-Score: -976 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi Yolanda Hope you had a great weekend. This morning I have a bit of a problem with a rug that you helped me with for Julia Fitzgerald - my client in Australia.  She had ordered a Ravella Tropical Fish rug #2255/04 in the 42" x 66" size and the photo on your website didn't have the correct image.  So you had the warehouse send me photos.  Sound familiar?   At any rate the rug reached the customer in Australia and she doesn't like it.  She is saying that the rug has silvery threads that are woven throughout the rug that make it shiny when her overhead spot lights shine on it.    She is saying that my product description does not inform the customers that there are silvery threads running through the rug.  She says the TO photo also makes the rug look like it has a matte instead of a shiny finish.   I am not sure if she is looking to return this rug or get some kind of a discount.   I wanted to talk to you first before I wrote her back.   Can you please confirm 1)  That there are shiny silver threads that are woven through the rug.    If so, I will need to update my copy to avoid this issue in the future.  2)  If the TO photo looks matte and does not show the shiny silvery threads, is there any monetary recourse that TO can help me with?    I would like to try and salvage this sale if I can and avoid a return from Australia which will be quite costly.   Please let me know the above when you can.   I will then contact the customer.   If I can't work something out with her I will be back in touch to ask for an RA#   Thanks for your help as always !!!! Michael   [...] Content analysis details: (-97.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider (kensingtonrow[at]aol.com) -0.0 SPF_PASS SPF: sender matches SPF record 1.5 KAM_MXURI URI: URI begins with a mail exchange prefix, i.e. mx.[...] 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.4999] -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_76717_704786589.1523885272487 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Yolanda Hope you had a great weekend. This morning I have a bit of a problem with a rug that you helped me with f= or Julia Fitzgerald - my client in Australia. =C2=A0She had ordered a Ravel= la Tropical Fish rug #2255/04 in the 42" x 66" size and the photo on your w= ebsite didn't have the correct image. =C2=A0So you had the warehouse send m= e photos. =C2=A0Sound familiar? =C2=A0 At any rate the rug reached the customer in Australia and she doesn't like = it. =C2=A0She is saying that the rug has silvery threads that are woven thr= oughout the rug that make it shiny when her overhead spot lights shine on i= t. =C2=A0=C2=A0 She is saying that my product description does not inform the customers tha= t there are silvery threads running through the rug. =C2=A0She says the TO = photo also makes the rug look like it has a matte instead of a shiny finish= . =C2=A0 I am not sure if she is looking to return this rug or get some kind of a di= scount. =C2=A0 I wanted to talk to you first before I wrote her back. =C2=A0 Can you please confirm 1) =C2=A0That there are shiny silver threads that are woven through the rug= . =C2=A0 =C2=A0If so, I will need to update my copy to avoid this issue in = the future.=C2=A0 2) =C2=A0If the TO photo looks matte and does not show the shiny silvery th= reads, is there any monetary recourse that TO can help me with? =C2=A0 =C2= =A0I would like to try and salvage this sale if I can and avoid a return fr= om Australia which will be quite costly. =C2=A0 Please let me know the above when you can. =C2=A0 I will then contact the customer. =C2=A0 If I can't work something out with= her I will be back in touch to ask for an RA# =C2=A0 Thanks for your help as always !!!! Michael =C2=A0 ------=_Part_76717_704786589.1523885272487 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit
Hi Yolanda
Hope you had a great weekend.
This morning I have a bit of a problem with a rug that you helped me with for Julia Fitzgerald - my client in Australia.  She had ordered a Ravella Tropical Fish rug #2255/04 in the 42" x 66" size and the photo on your website didn't have the correct image.  So you had the warehouse send me photos.  Sound familiar?

At any rate the rug reached the customer in Australia and she doesn't like it.  She is saying that the rug has silvery threads that are woven throughout the rug that make it shiny when her overhead spot lights shine on it.  
She is saying that my product description does not inform the customers that there are silvery threads running through the rug.  She says the TO photo also makes the rug look like it has a matte instead of a shiny finish.

I am not sure if she is looking to return this rug or get some kind of a discount.   I wanted to talk to you first before I wrote her back.

Can you please confirm
1)  That there are shiny silver threads that are woven through the rug.    If so, I will need to update my copy to avoid this issue in the future.
2)  If the TO photo looks matte and does not show the shiny silvery threads, is there any monetary recourse that TO can help me with?    I would like to try and salvage this sale if I can and avoid a return from Australia which will be quite costly.

Please let me know the above when you can.

I will then contact the customer.   If I can't work something out with her I will be back in touch to ask for an RA#

Thanks for your help as always !!!!
Michael

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