Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id cLBID9me1Fr6IAAAInt2oQ ; Mon, 16 Apr 2018 06:02:17 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Mon, 16 Apr 2018 06:02:17 -0700 Received: from mta2.wayfair.com ([162.208.32.7]:39802) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f83lb-0002FM-Rb; Mon, 16 Apr 2018 06:02:17 -0700 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w3GCvlQt006666; Mon, 16 Apr 2018 09:00:52 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta02.csnzoo.com with ESMTP id 2hbd0dv6x7-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Mon, 16 Apr 2018 09:00:52 -0400 Received: from bo1mta02.csnzoo.com (bo1mta02.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w3GCopSM031286; Mon, 16 Apr 2018 09:00:52 -0400 Date: Mon, 16 Apr 2018 09:00:52 -0400 Received: from stormsc1n15.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta02.csnzoo.com with ESMTP id 2hbd0dv6x3-1; Mon, 16 Apr 2018 09:00:52 -0400 From: Amanda Parker Reply-To: Amanda Parker To: "amparker@wayfair.com" , "rhaskellhansen@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <132643462.20711721523883652458.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15723092 - "Customer Received Duplicate Item for PO# CS110986837" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_1008191_1938447929.1523883652458" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.7 X-Spam-Score: -1036 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15723092 "Customer Received Duplicate Item for PO# CS110986837" On 4/16/2018 9:00:51 AM Amanda Parker wrote: Hello Supplier Team- Please advise as soon as possible. [...] Content analysis details: (-103.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 RCVD_IN_MSPIKE_H2 RBL: Average reputation (+2) [162.208.32.7 listed in wl.mailspike.net] 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_1008191_1938447929.1523883652458 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15723092 "Customer Received Duplicate Item for PO# CS110986837" On 4/16/2018 9:00:51 AM Amanda Parker wrote: Hello Supplier Team- Please advise as soon as possible. Thank you Amanda All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15723092 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15723092 Update History: 4/16/2018 9:00:51 AM – Amanda Parker (Supplier Operations):= Hello Supplier Team-Please advise as soon as possible.Thank youAmanda4/14/2= 018 4:08:27 PM – Renae Haskell (Sales & Service):Hello,Wayf= air Operations has opened Ticket .Your response is needed by 01:00 PM EDT 0= 4/16/2018.Follow the process below. DO NOT REPLY TO THIS E-MAIL.The custome= r on PO# CS110986837 has reported receiving a duplicate shipment of their i= tem(s):Zilla  Blue Ocean Sea Turtle Indoor/Outdoor Area Rug HLDS3529Pl= ease advise in the next 4 business hours if you would like to issue a call = tag for recovery.Additional Detail:Hi there,This customer received 2 only o= rdered 1.Thank youTo access this ticket:1. Log onto the Extranet: [https://= partners.wayfair.com/](https://partners.wayfair.com)2. Click on 'Tickets' t= ab. A screen will open and list your tickets.3. Click on the 'View' button = of your ticket in the 'Action' column. The ticket details will open.4. Ente= r your update in the text box on top of the ticket details window and click= 'Update' or 'Update - Wayfair Response Required'.Thank you for your cooper= ation, The Wayfair Team ------=_Part_1008191_1938447929.1523883652458 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15723092
"Customer Received Duplicate Item fo= r PO# CS110986837"

On 4/16/2018 9:00:51 AM Amanda Parker wrote:<= br />Hello Supplier Team-

Please advise as soon as possible.

Thank you

Amanda

All ticket updates should be= entered directly on the Extranet via the link below. Please do not reply v= ia email.
https://partners.wayfair.com/v/tickets/extranet_tickets/mana= ge?ticket_number=3D15723092

Wayfair Employees, click here to vie= w ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid=3D15723= 092

Update History:
4/16/2018 9:00:51 AM – Amanda Parker (Supplier Ope= rations):
Hello Supplier= Team-

Please advise as soon as possible.

Thank you
Amanda


4/14/2018 4:08:27 PM – Renae Haskell (Sales = & Service):
Hello,
=
Wayfair Operations has opened Ticket .
Your response is needed b= y 01:00 PM EDT 04/16/2018.
Follow the process below. DO NOT REPLY TO T= HIS E-MAIL.

The customer on PO# CS110986837 has reported receivi= ng a duplicate shipment of their item(s):

Zilla  Blue Ocean= Sea Turtle Indoor/Outdoor Area Rug HLDS3529

Please advise in th= e next 4 business hours if you would like to issue a call tag for recovery.=

Additional Detail:
Hi there,
This customer received 2= only ordered 1.
Thank you

To access this ticket:

1. Log onto the Extranet: [https://partners.wayfair.com/](https://partner= s.wayfair.com)
2. Click on 'Tickets' tab. A screen will open and list = your tickets.
3. Click on the 'View' button of your ticket in the 'Act= ion' column. The ticket details will open.
4. Enter your update in the= text box on top of the ticket details window and click 'Update' or 'Update= - Wayfair Response Required'.



Thank you for your co= operation, The Wayfair Team


------=_Part_1008191_1938447929.1523883652458--