Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id MObSB4uyz1rLDQAAInt2oQ ; Thu, 12 Apr 2018 12:24:59 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Thu, 12 Apr 2018 12:24:59 -0700 Received: from mobile-166-177-187-152.mycingular.net ([166.177.187.152]:60172 helo=[10.91.173.169]) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f6hq6-0001F1-TQ for sandyn@transocean.com; Thu, 12 Apr 2018 12:24:59 -0700 From: Stephen Hoberman Content-Type: multipart/alternative; boundary=Apple-Mail-C16969DA-A931-435D-B723-6D5B24D030B8 Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Thu, 12 Apr 2018 15:24:59 -0400 Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826) Message-Id: References: <01000162bb4097f5-3342826e-694b-4d2c-a9b8-758422dfe642-000000@email.amazonses.com> <020101d3d293$852953e0$8f7bfba0$@transocean.com> In-Reply-To: <020101d3d293$852953e0$8f7bfba0$@transocean.com> To: sandyn@transocean.com X-Mailer: iPhone Mail (15E216) --Apple-Mail-C16969DA-A931-435D-B723-6D5B24D030B8 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable If it=E2=80=99s more than $15 then let her keep.=20 > On Apr 12, 2018, at 3:21 PM, Sandy wrote: >=20 > Hello- > =20 > I gave the whse the ok to ship, Are we picking up lighthouse or letting he= r keep? > =20 > Thank you kindly, > Sandy Noriega > Customer Service Manager > 10 Midland Ave. Port Chester NY, 10573 > P-914.949.5656x2 / F-914.937.3140 > Sandyn@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above > =20 > From: Stephen Hoberman =20 > Sent: Thursday, April 12, 2018 3:08 PM > To: Sandy Noriega > Subject: Fwd: Inquiry from Amazon customer Chelsea: Received wrong item(Or= der: 112-4283828-5973826) > =20 >=20 >=20 >=20 > Begin forwarded message: >=20 > From: Chelsea > Date: April 12, 2018 at 3:06:35 PM EDT > To: "stephen@transocean.com" > Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong item(Ord= er: 112-4283828-5973826) > Reply-To: Chelsea >=20 > > =20 > You have received a message from buyer - Chelsea >=20 > This message concerns Order ID 112-4283828-5973826: >=20 > # > ASIN > PRODUCT NAME > 1 > B071HC153M > Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24"X36"= /Novelty/Blue/Rectangle > Message: >=20 > Okay I measured and it looks like it will fit. So please confirm that it w= ill ship to me in time. Thank you. Also let me know how to send this lightho= use one back to you=20 >=20 > Sent from my iPhone >=20 > On Apr 12, 2018, at 11:07 AM, The Rug Dept. - Amazon Marketplace <[e-mail a= ddress removed]> wrote: >=20 > > =20 > You have received a message from the Amazon Seller - The Rug Dept. > Order ID 112-4283828-5973826: >=20 > Message: >=20 > Good Afternoon Chelsea- I sincerely apologize for the mis-shipped item and= the inconvenience this has caused. > Unfortunately, at this time we are temporarily out of stock on the 24"x36"= size however we have a size 30"x48" > which we will be willing to ship at the same cost. We also understand you n= eed the rug for a party this weekend. > If you confirm we are able to substitute the size we will be happy to ship= your order via Next Day to ensure it arrives in time. > =20 > Please advise, The Rug Dept. > =20 > =20 > Did the seller solve your problem? > Yes > No > Report message > =20 > Copyright 2018 Amazon, Inc, or its affiliates. All rights reserved. > Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210 >=20 > =20 > For Your Information: To help protect the trust and safety of our marketpl= ace, and to help arbitrate potential disputes, we retain all messages buyers= and sellers send through Amazon.com for two years. This includes your respo= nse to the message above. Amazon.com uses filtering technology to protect bu= yers and sellers from possible fraud. Messages that fail this filtering will= not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping and our safe buying guarantee. > [commMgrTok:A0245902PKY0NKH2T5TC] > > Was this email helpful? =20 > No response required =20 > Report message =20 > =20 > Please remember that you should not honor any requests to ship an item or c= omplete a transaction outside Amazon.com. >=20 > Copyright 2018 Amazon, Inc, or its affiliates. All rights reserved. > Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210 >=20 > =20 > For Your Information: To help protect the trust and safety of our marketpl= ace, and to help arbitrate potential disputes, we retain all messages buyers= and sellers send through Amazon.com for two years. This includes your respo= nse to the message above. Amazon.com uses filtering technology to protect bu= yers and sellers from possible fraud. Messages that fail this filtering will= not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping and our safe buying guarantee. > [commMgrTok:A06829271A606GIKMLX2K] > =20 --Apple-Mail-C16969DA-A931-435D-B723-6D5B24D030B8 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
If it=E2=80=99s more than $= 15 then let her keep. 

On Apr 12, 2018, at 3:21 PM, Sandy= <Sandyn@transocean.com> w= rote:

Hello-

 

I gave the whse the ok to ship, Are we picking up light= house or letting her keep?

 <= /o:p>

Thank you kindly,

Sandy Noriega

Customer Service Manager

10 Midland A= ve. Port Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.c= om

 <= /p>

Confidentiality Notification: If you are not the intended recipient, please do not&n= bsp;disclose, disseminate, copy, distribute or take any action in reliance o= n the contents of this electronic transmission.  If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above

 

From: Stephen Hoberman <stephen@transocean.com>
Sent: Thursday, April 1= 2, 2018 3:08 PM
To: Sandy Noriega <sandyn@transocean.com>
Subject: Fwd: Inquiry f= rom Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826)=

 

=




Begin forw= arded message:

From: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>
Date: April= 12, 2018 at 3:06:35 PM EDT
To: "stephen@transocean.com" <stephen@transocean.com>
Subject: Re: Inquiry from= Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826)
Reply-To: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>

<= /tr>

<image001= .jpg>

 

<= table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D= "0" style=3D"max-width:6.25in;background:white;border-collapse:collapse">

You have received a message f= rom buyer - Chelsea

This message concerns Order ID 112-4283828-5973826:

#

ASIN

PRODUCT NAME

1

= B071HC1= 53M

Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 2= 4"X36" 24"X36"/Novelty/Blue/Rectangle

Message:

<= tbody>

Okay I measured and it looks like it will fit. So pleas= e confirm that it will ship to me in time. Thank you. Also let me know how t= o send this lighthouse one back to you 

Sent from my iPhone

=


On Apr 12, 2018, at 11:07 AM,= The Rug Dept. - Amazon Marketplace <[e-= mail address removed]> wrote:

<image001.jpg>=

 

<= table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D= "0" width=3D"100%" style=3D"width:100.0%;background:white;border-collapse:co= llapse">

You have received a message from the Amazon Seller - The Rug Dept.=
Order ID 112-4283828-5973826:

Message:

Good Afternoon Chelsea- I sincerely apologize for the mis-shipped item a= nd the inconvenience this has caused.
Unfortunat=
ely, at this time we are temporarily out of stock on the 24"x36" size howeve=
r we have a size 30"x48"
which we will be willin=
g to ship at the same cost. We also understand you need the rug for a party t=
his weekend.
If you confirm we are able to subst=
itute the size we will be happy to ship your order via Next Day to ensure it=
 arrives in time.
 
Please advise, The Rug Dept.

 

Yes

Did the seller solve your problem?

No

Report message

 

Copyright 2018 Amazon, Inc, or its af= filiates. All rights reserved.
Amazon.co= m, 410 Terry Avenue North, Seattle, WA 98109-5210

<= table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D= "0" align=3D"left" width=3D"100%" style=3D"width:100.0%;background:#2A323A;b= order-collapse:collapse">
=

 

For Your Information: To help protect the trust an= d safety of our marketplace, and to help arbitrate potential disputes, we re= tain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the mess= age above. Amazon.com uses filtering te= chnology to protect buyers and sellers from possible fraud. Messages that fa= il this filtering will not be transmitted.

We want you to buy with confidence= anytime you purchase products on Amazon.co= m. Learn more about Safe Online Shopping and our safe buying guarantee.

[co= mmMgrTok:A0245902PKY0NKH2T5TC]

<= /td>

<image002.jpg>

 

 <= /span>

    Was this email helpful? =    

    No response required    =

    Report message &nb= sp;  

Please remember that you should not honor any requests to ship an i= tem or complete a transaction outside Amazon.c= om.

Copyright 2018 Amazon, Inc, or its affiliates. All rights res= erved.
Amazon.com, 410 Terry Avenue Nor= th, Seattle, WA 98109-5210

 

For Your Information: To help protect the trust and s= afety of our marketplace, and to help arbitrate potential disputes, we retai= n all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message ab= ove. Amazon.com uses filtering technology t= o protect buyers and sellers from possible fraud. Messages that fail this fi= ltering will not be transmitted.

We want you to buy with confidence anytime y= ou purchase products on Amazon.com. Learn m= ore about S= afe Online Shopping and our safe buying guarantee.

[commMgrTok:A06829271A606GI= KMLX2K]

<= /tr>

=  

= --Apple-Mail-C16969DA-A931-435D-B723-6D5B24D030B8--