Return-Path: Delivered-To: customerservice@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id WNqCJ5yxz1rLDQAAInt2oQ for ; Thu, 12 Apr 2018 12:21:00 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Thu, 12 Apr 2018 12:21:00 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:58797 helo=TOWRKSTAMarci) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f6hmG-000149-3V; Thu, 12 Apr 2018 12:21:00 -0700 Reply-To: From: "Marci" To: "'ORDERS| KART IT'" References: <019601d3d0a9$98fb1ac0$caf15040$@kartit.us> <005401d3d1c4$885df310$9919d930$@kartit.us> <00f801d3d1c5$ae76a550$0b63eff0$@transocean.com> <007201d3d278$68355330$389ff990$@transocean.com> <01d301d3d291$04be7d40$0e3b77c0$@kartit.us> In-Reply-To: <01d301d3d291$04be7d40$0e3b77c0$@kartit.us> Subject: RE: NEW ORDER PO # TOG-34 Date: Thu, 12 Apr 2018 15:21:00 -0400 Organization: TO Message-ID: <00e701d3d293$64bdeb70$2e39c250$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00E8_01D3D271.DDAE2030" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQITti5rZRWUb+zOZbfj5fdkS8fw4wJM+M+oAZQi63QBkkJV4AIHQQpso0Hi7JA= Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_00E8_01D3D271.DDAE2030 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Neal, I'm sorry about all of the problems that you encountered with this order. We did receive your e-mail yesterday & the order was at the whse. to ship. I sent an e-mail to the whse. to advise them NOT to ship this order, but they had problems with their internet & never received the e-mail. I was advised today that it had shipped & the reason that when you you tracked it it said Shipping label has been created. The status will be updated when shipment begins to travel." is because you aren't able to track a shipment until the following day. I will contact Fed Ex tomorrow morning & have this shipment re-routed back to our whse. Once we receive it back we will issue you a credit for it. If you have any additional questions don't hesitate to call me. Marci Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: ORDERS| KART IT Sent: Thursday, April 12, 2018 3:04 PM To: Marci@transocean.com Subject: RE: NEW ORDER PO # TOG-34 Hi Marci, We had requested for cancelation on 04/11 even before the day started. The order should have been canceled. The whole day passed by and no one responded to our email. We checked the tracking and found that it shows that the label has been created only -"Shipping label has been created. The status will be updated when shipment begins to travel." I am sure you can do something to stop the shipment even now. Kindly help as this would be a return unnecessary and loss to both the parties. Regards, Neal, KART IT From: Marci [mailto:marci@transocean.com] Sent: Thursday, April 12, 2018 9:38 PM To: ORDERS@KARTIT.US Subject: RE: NEW ORDER PO # TOG-34 Hi Neal, P.O. #TOG-34 shipped today, 4/12, via Fed Ex tracking #023509103130474. Therefore I wasn't able to cancel it. Marci Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: ORDERS| KART IT > Sent: Wednesday, April 11, 2018 2:40 PM To: cs@transocean.com Subject: RE: NEW ORDER PO # TOG-34 Hi, Cancelation Request PO # TOG-34 The customer requested cancelation of this order. Please cancel it if not shipped. Regards, Neal, KART IT From: ORDERS| KART IT [mailto:orders@kartit.us] Sent: Tuesday, April 10, 2018 2:25 PM To: cs@transocean.com Subject: NEW ORDER PO # TOG-34 Hi Team, We are ready to place a new order. Below are the order details: PO # TOG-34 Ship to name - Kristina Lenz Ship to address - 833 N CLARK ST UNIT 1504 CHICAGO, IL 60610-3399 Phone : 6463379660 Address Type: Residential Sku - TUM45178627 Qty - 1 Item name - Liora Manne Tulum Border Indoor/Outdoor Rug Orange 39"X59" Product Price - $24.50 (PER UNIT) Notes - Please use our new FedEx account: 979399251.-'FEDEX HOME DELIVERY' Please add the following in the packing slip for all orders: Customer Support Number: (302) 572-5111 Customer Support Email: cs@kartit.us Regards-- ORDERS @ KART IT WHOLE9YARDS USA LLC Email: orders@kartit.us Phone: (302) 572-5111 ------=_NextPart_000_00E8_01D3D271.DDAE2030 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hi = Neal,

 

I= 217;m sorry about all of the problems that you encountered with this = order.

 

We = did receive your e-mail yesterday & the order was at the whse. to = ship. I sent an e-mail to the whse. to advise them NOT to ship this = order, but they had problems with their internet & never received = the e-mail.

 

I = was advised today that it had shipped & the reason that when you you = tracked it it said Shipping label has been created. The status will be = updated when shipment begins to travel.” is because you aren’t able to track a shipment = until the following day.

 

I will contact Fed Ex tomorrow morning & have this = shipment re-routed back to our whse. Once we receive it back we will = issue you a credit for it.

 

If you have any additional questions don’t = hesitate to call me.

 

 

 

 

 

 

 

Marci

 

 

 

 

Marc= i Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland = Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | = 914.937.3140 fax
marci@transocean.com

Conf= identiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission. If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: ORDERS| KART IT <orders@kartit.us> =
Sent: Thursday, April 12, 2018 3:04 PM
To: = Marci@transocean.com
Subject: RE: NEW ORDER PO # = TOG-34

 

Hi Marci,

 

We had requested for = cancelation on 04/11 even before the day started. The order should have = been canceled. The whole day passed by and no one responded to our = email.

 

We checked the tracking = and found that it shows that the label has been created only = –“Shipping label has been created. The status will be = updated when shipment begins to = travel.”

 

I am sure you can do = something to stop the shipment even now.

 

Kindly help as this = would be a return unnecessary and loss to both the = parties.

 

Regards,

Neal,

KART = IT

 

 

From: = Marci [mailto:marci@transocean.com] =
Sent: Thursday, April 12, 2018 9:38 PM
To: ORDERS@KARTIT.US
Subject: = RE: NEW ORDER PO # TOG-34

 

Hi = Neal,

 

P.O.= #TOG-34 shipped today, 4/12, via Fed Ex tracking #023509103130474. = Therefore I wasn’t able to cancel it.

 

 

 

 

 

 

 

Marc= i

 

 

=  

 

Marc= i Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland = Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | = 914.937.3140 fax
marci@transocean.com

Conf= identiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission. If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

 

From: ORDERS| KART IT <orders@kartit.us> =
Sent: Wednesday, April 11, 2018 2:40 PM
To: cs@transocean.com
Subject: RE: NEW ORDER PO # TOG-34

 

Hi,

Cancelation Request PO # = TOG-34

 

The customer requested = cancelation of this order.

Please cancel it if not = shipped.

 

Regards,

Neal,

KART = IT

 

From: = ORDERS| KART IT [mailto:orders@kartit.us] =
Sent: Tuesday, April 10, 2018 2:25 PM
To: cs@transocean.com
Subject: NEW ORDER PO # TOG-34

 

Hi Team, =

 

We are ready to place a new order.

 

Below are = the order details:

 

PO # = TOG-34

 

Ship to name - Kristina Lenz

 

Ship to = address - 833 N CLARK ST UNIT 1504

CHICAGO, IL 60610-3399

Phone : 6463379660

 

Address = Type: Residential 

 

Sku - = TUM45178627

Qty - 1

Item name - Liora Manne Tulum Border Indoor/Outdoor = Rug Orange 39"X59"

Product = Price - $24.50 (PER UNIT)

 

 

Notes = – Please use our new FedEx account: 979399251.-'FEDEX HOME = DELIVERY'

 

Please add the following in the packing slip for all = orders:

Customer Support Number: = (302) 572-5111

Customer Support = Email: cs@kartit.us

 

Regards--

ORDERS @ = KART IT

WHOLE9YARDS USA = LLC

Email:    orders@kartit.us

Phone:  (302) = 572-5111

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