Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id YKIoJUOsz1q5BAAAInt2oQ ; Thu, 12 Apr 2018 11:58:11 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Thu, 12 Apr 2018 11:58:11 -0700 Received: from mobile-166-177-187-152.mycingular.net ([166.177.187.152]:29169 helo=[10.91.173.169]) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f6hQB-0000Mt-2f for sandyn@transocean.com; Thu, 12 Apr 2018 11:58:11 -0700 From: Stephen Hoberman Content-Type: multipart/alternative; boundary=Apple-Mail-0763E99E-817E-47A3-A865-C4A486B0954C Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Thu, 12 Apr 2018 14:58:10 -0400 Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826) Message-Id: <4579C0AE-F52F-44BF-BD46-FDA8FDCFC51A@transocean.com> References: <01000162bb1dcf01-b3851e59-df95-4933-8a0b-bf2cf7fa253e-000000@email.amazonses.com> <87D8AB8B-8B14-477E-A06C-D0E315D26C0E@transocean.com> <01d001d3d28f$c6fad540$54f07fc0$@transocean.com> In-Reply-To: <01d001d3d28f$c6fad540$54f07fc0$@transocean.com> To: sandyn@transocean.com X-Mailer: iPhone Mail (15E216) --Apple-Mail-0763E99E-817E-47A3-A865-C4A486B0954C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Just let them know to hold until last minute. =20 > On Apr 12, 2018, at 2:55 PM, Sandy wrote: >=20 > Hello Stephen =E2=80=93 > =20 > I did see that however the order is at the whse to ship next day air. > Should we take the chance? If we do not ship until tomorrow next day air i= t will be more expensive for Saturday delivery. > Not even sure we can stop. > =20 > Thank you kindly, > Sandy Noriega > Customer Service Manager > 10 Midland Ave. Port Chester NY, 10573 > P-914.949.5656x2 / F-914.937.3140 > Sandyn@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above > =20 > From: Stephen Hoberman =20 > Sent: Thursday, April 12, 2018 2:34 PM > To: Sandy Noriega > Subject: Fwd: Inquiry from Amazon customer Chelsea: Received wrong item(Or= der: 112-4283828-5973826) > =20 >=20 >=20 >=20 > Begin forwarded message: >=20 > From: Chelsea > Date: April 12, 2018 at 2:28:35 PM EDT > To: "stephen@transocean.com" > Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong item(Ord= er: 112-4283828-5973826) > Reply-To: Chelsea >=20 > > =20 > You have received a message from buyer - Chelsea >=20 > This message concerns Order ID 112-4283828-5973826: >=20 > # > ASIN > PRODUCT NAME > 1 > B071HC153M > Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24"X36"= /Novelty/Blue/Rectangle > Message: >=20 > I=E2=80=99m running home to measure to see if my front step is big enough f= or the bigger size. I will let you know within an hour.=20 >=20 > Sent from my iPhone >=20 > On Apr 12, 2018, at 11:07 AM, The Rug Dept. - Amazon Marketplace <[e-mail a= ddress removed]> wrote: >=20 > > =20 > You have received a message from the Amazon Seller - The Rug Dept. > Order ID 112-4283828-5973826: >=20 > Message: >=20 > Good Afternoon Chelsea- I sincerely apologize for the mis-shipped item and= the inconvenience this has caused. > Unfortunately, at this time we are temporarily out of stock on the 24"x36"= size however we have a size 30"x48" > which we will be willing to ship at the same cost. We also understand you n= eed the rug for a party this weekend. > If you confirm we are able to substitute the size we will be happy to ship= your order via Next Day to ensure it arrives in time. > =20 > Please advise, The Rug Dept. > =20 > =20 > Did the seller solve your problem? > Yes > No > Report message > =20 > Copyright 2018 Amazon, Inc, or its affiliates. All rights reserved. > Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210 >=20 > =20 > For Your Information: To help protect the trust and safety of our marketpl= ace, and to help arbitrate potential disputes, we retain all messages buyers= and sellers send through Amazon.com for two years. This includes your respo= nse to the message above. Amazon.com uses filtering technology to protect bu= yers and sellers from possible fraud. Messages that fail this filtering will= not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping and our safe buying guarantee. > [commMgrTok:A0245902PKY0NKH2T5TC] > > Was this email helpful? =20 > No response required =20 > Report message =20 > =20 > Please remember that you should not honor any requests to ship an item or c= omplete a transaction outside Amazon.com. >=20 > Copyright 2018 Amazon, Inc, or its affiliates. All rights reserved. > Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210 >=20 > =20 > For Your Information: To help protect the trust and safety of our marketpl= ace, and to help arbitrate potential disputes, we retain all messages buyers= and sellers send through Amazon.com for two years. This includes your respo= nse to the message above. Amazon.com uses filtering technology to protect bu= yers and sellers from possible fraud. Messages that fail this filtering will= not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping and our safe buying guarantee. > [commMgrTok:A10232591899A7GZWCQ7U] > =20 --Apple-Mail-0763E99E-817E-47A3-A865-C4A486B0954C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
Just let them know to hold u= ntil last minute.  

On Apr 12, 2018, at 2:55 PM, Sandy &l= t;Sandyn@transocean.com> wro= te:

Hello Stephen =E2=80=93

&= nbsp;

I did see that however the order is at= the whse to ship next day air.

Should w= e take the chance? If we do not ship until tomorrow next day air it will be m= ore expensive for Saturday delivery.

No= t even sure we can stop.

 

Thank you kindly,=

Sandy Noriega

<= p class=3D"MsoNormal">Customer Service Manager

10 Midland Av= e. Port Chester NY, 10573

P-914.949.5656x2 / F-= 914.937.3140

Sandyn@transocean.com=

 

Confidentiality Notification: If you are not the intended recipient, please do not&nbs= p;disclose, disseminate, copy, distribute or take any action in reliance on t= he contents of this electronic transmission.  If you have received this= electronic transmission in error, please notify us by telephone and immedia= tely delete this message. As E-mail transmissions cannot be guaranteed secur= e or error-free the sender does not accept any liability for errors or omiss= ions in the contents of this message, which arise because of electronic tran= smission. Any documents accompanying this electronic transmission and the in= formation contained herein belong to the sender and are privileged and inten= ded only for the use of the individual(s) named above

<= /div>

 

From: Stephen Hoberman <stephen@transocean.com>
Sent: Thursday, April 12,= 2018 2:34 PM
To: Sandy Noriega <sandyn@transocean.com>
Subject: Fwd: Inquiry fro= m Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826)

 




Begin forwar= ded message:

<= b>From: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>
Date: April 1= 2, 2018 at 2:28:35 PM EDT
To: "stephen@transocean.com" <stephen@transocean.com>
Subject: Re: Inquiry from A= mazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826)<= br>Reply-To: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>

<= /div>
<= tr><= tr>
=
<= td valign=3D"top" style=3D"background:#2A323A;padding:0in 0in 0in 0in">

<image001.jpg= >

 

You have received a message from bu= yer - Chelsea

= This message concerns Order ID 112-4283828-5973826:

ASIN

Message:

#

<= p class=3D"MsoNormal">PRODUCT NAME

1

B071HC153M <= o:p>

Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X3= 6" 24"X36"/Novelty/Blue/Rectangle

I=E2=80=99m running home to measure to see if my front step i= s big enough for the bigger size. I will let you know within an hour. <= o:p>

<= span style=3D"font-family:"Arial",sans-serif">Sent from my iPhone<= o:p>

On Apr 12, 2018, at 11:07 AM, The Rug Dept. - Amazon Marketplace <[e-mail address removed]> wrote:

<image001.jpg>

 

You have received a message from th= e Amazon Seller - The Rug Dept.
Order ID 112-4283828-5973826: =

Message:= 

Good Afternoon Chelsea- I sincerely apolo=
gize for the mis-shipped item and the inconvenience this has caused.
Unfortunately, at this time we are temporarily out of s=
tock on the 24"x36" size however we have a size 30"x48"
= 
which we will be willing to ship at the same cost. We also understan=
d you need the rug for a party this weekend.
If y=
ou confirm we are able to substitute the size we will be happy to ship your o=
rder via Next Day to ensure it arrives in time.
=
 
Please advise, The Rug Dept.

 

Did the seller solve your problem?= =

Yes=

No<= /span>

Report message

 <= /o:p>

=

Copyri= ght 2018 Amazon, Inc, or its affiliates. All rights reserved.
Amazon.com, 410 Terry Avenue North, Seattle, WA 98= 109-5210

 

For Your Informati= on: To help protect the trust and safety of our marketplace, and to help arb= itrate potential disputes, we retain all messages buyers and sellers send th= rough Amazon.com for two years. This in= cludes your response to the message above. = Amazon.com uses filtering technology to protect buyers and sellers from p= ossible fraud. Messages that fail this filtering will not be transmitted.

= We w= ant you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping and= our safe buy= ing guarantee.

[commMgrTok:A0245902PKY0NKH2T5TC]

<image002.jpg&= gt;

 

 

Please remember that you should not hono= r any requests to ship an item or complete a transaction outside Amazon.com.

Copyright 2018 Amazon, Inc, or its= affiliates. All rights reserved.
Amazon.co= m, 410 Terry Avenue North, Seattle, WA 98109-5210

<= table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D= "0" align=3D"left" width=3D"100%" style=3D"width:100.0%;background:#2A323A;b= order-collapse:collapse;min-width:100%">

&n= bsp;

For Your Information: To he= lp protect the trust and safety of our marketplace, and to help arbitrate po= tential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your r= esponse to the message above. Amazon.com u= ses filtering technology to protect buyers and sellers from possible fraud. M= essages that fail this filtering will not be transmitted.

We want you to buy wi= th confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping and our safe buying guarantee.

[co= mmMgrTok:A10232591899A7GZWCQ7U]

=
<= /table>

 

= --Apple-Mail-0763E99E-817E-47A3-A865-C4A486B0954C--