Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id IA6xB5iez1qzZwAAInt2oQ ; Thu, 12 Apr 2018 10:59:52 -0700 Return-path: Envelope-to: yolanda@transocean.com Delivery-date: Thu, 12 Apr 2018 10:59:52 -0700 Received: from admin.hsn.com ([192.234.237.20]:48488) by vps.transocean.com with esmtp (Exim 4.89_1) (envelope-from ) id 1f6gVa-0006uz-7k for yolanda@transocean.com; Thu, 12 Apr 2018 10:59:52 -0700 Received: from sppuic04.hsn.net (unknown [10.27.3.55]) by admin.hsn.com (Postfix) with ESMTP id 37BB120670; Thu, 12 Apr 2018 13:59:02 -0400 (EDT) Date: Thu, 12 Apr 2018 13:59:02 -0400 (EDT) From: Improvements Dropship To: yolanda@transocean.com Message-ID: <05D0TA2TJYS37AE9@hsn.com> Subject: Re: [EXTERNAL] RE: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP - Tracking Numbers MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable X-Mailer: Genesys E-Mail 8.1.000.05 X-Spam-Status: No, score=-0.9 X-Spam-Score: -8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Thank you. If you need any additional assistance, please contact us at 1.800.253.9056 select option 2 between 8am to 7pm EST or email at dropship@improvementscatalog.com. Respectfully, [...] Content analysis details: (-0.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods X-Spam-Flag: NO Thank you. If you need any additional assistance, please contact us at 1.800.253.9056 = select option 2 between 8am to 7pm EST or email at dropship@improvementscat= alog.com. Respectfully, Chrissie Improvements Customer Accounts=20 1.800.253.9056 option #2 www.improvementscatalog.com On 4/12/2018 9:38 AM, yolanda noriega wrote: > Good Morning Cheryl, > This order shipped via Fed-ex# > 023509103108206 > 023509103108213 >=20 > Should you need further assistance please do not hesitate to contact us. >=20 > ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to avoid delays in processing.** > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to 1-9= 14-937-3140. > Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to this= matter. > Thank you, > Yolanda Noriega > Customer Service Rep. > Trans-Ocean Imports > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > 914.949.5656 Ext. 2 | 914.937.3140 > =20 > Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in rel= iance on the contents of this electronic transmission. If you have receive= d this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be guarante= ed secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of elect= ronic transmission. Any documents accompanying this electronic transmission= and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above. >=20 >=20 > -----Original Message----- > From: Improvements Dropship =20 > Sent: Thursday, April 12, 2018 8:46 AM > To: yolanda@transocean.com > Subject: [EXTERNAL] RE: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP >=20 > Yolanda, > Can you please advise of both tracking numbers? > Sincerely, >=20 > Cheryl=20 > Improvements Customer Accounts=20 > PH# 1-800-253-9056 select option 2=20 > Fax# 1-888-368-2255 > www.improvementscatalog.com >=20 >=20 >=20 >=20 > On 4/11/2018 3:09 PM, TRANS OCEAN IMPROVEMENTS wrote: > > ***********************************************************************= ** > > This email is from an external sender. If you think it is malicious or= spam, please do not open any attachments or links and forward to Spam@hsn.= net =20 > > = =20 > > ***********************************************************************= ** > >=20 > > Good Afternoon Barbara, > >=20 > > To avoid any dye-lot variance with the replacement pieces, we would pre= fer to have the pieces received picked up and have a new set shipped to the= customer. > >=20 > > =20 > >=20 > > Please advise, > >=20 > > Yolanda Noriega > >=20 > > Customer Service Rep. > >=20 > > Trans-Ocean Imports > >=20 > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > >=20 > > 914.949.5656 Ext. 2 | 914.937.3140 > >=20 > > =20 > >=20 > > Confidentiality Notification: If you are not the intended recipient, pl= ease do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have recei= ved this electronic transmission in error, please notify us by telephone an= d immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for erro= rs or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissi= on and the information contained herein belong to the sender and are privil= eged and intended only for the use of the individual(s) named above. > >=20 > > =20 > >=20 > > =20 > >=20 > > From: Sandy =20 > > Sent: Wednesday, April 11, 2018 12:07 PM > > To: Yolanda Noriega (Yolanda Noriega) > > Subject: FW: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > Thank you kindly, > >=20 > > Sandy Noriega > >=20 > > Customer Service Manager > >=20 > > 10 Midland Ave. Port Chester NY, 10573 > >=20 > > P-914.949.5656x2 / F-914.937.3140 > >=20 > > Sandyn@transocean.com > >=20 > > =20 > >=20 > > Confidentiality Notification: If you are not the intended recipient, pl= ease do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have recei= ved this electronic transmission in error, please notify us by telephone an= d immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for erro= rs or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissi= on and the information contained herein belong to the sender and are privil= eged and intended only for the use of the individual(s) named above > >=20 > > =20 > >=20 > > From: Improvements Dropship >=20 > > Sent: Wednesday, April 11, 2018 10:30 AM > > To: cs@transocean.com =20 > > Subject: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP > >=20 > > =20 > >=20 > > Hello, > >=20 > > =20 > >=20 > > The customer has informed us she did not receive the 5x8 and 2x8 sizes.= Please ship these to the customer and provide tracking information. Also,= please provide the original tracking numbers for the items, as the one we = have comes up as invalid. > >=20 > > =20 > >=20 > > If you need any additional assistance, please contact us at 1-800-253-9= 056 select option 2 8am to 7pm EST or email at dropship@improvementscatalog= .com . > >=20 > > =20 > >=20 > > Sincerely, > >=20 > > =20 > >=20 > > Barbara > >=20 > > Improvements Customer Accounts Team > >=20 > > 1-800-253-9056 select option 2 > >=20 > > www.improvementscatalog.com =20 > >=20 > > =20 > >=20 > > -----Original Message----- > > From: Improvements Dropship [mailto:dropship@improvementscatalog.com]= =20 > > Sent: Wednesday, April 11, 2018 8:41 AM > > To: yolanda@transocean.com =20 > > Subject: [EXTERNAL] RE: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPE= D - Additional Info Requested > >=20 > > =20 > >=20 > > Hello Yolnada, > >=20 > > =20 > >=20 > > We have reached out to the customer to see which items she received. W= e will let you know as soon as they respond. > >=20 > > =20 > >=20 > > If you need any additional assistance, please contact us at 1.800.253.9= 056 select option 2 between 8am to 7pm EST or email at dropship@improvementscatalog.com. > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > Respectfully, > >=20 > > =20 > >=20 > > Ashley=20 > >=20 > > Improvements Customer Accounts=20 > >=20 > > 1.800.253.9056 option #2 > >=20 > > www.improvementscatalog.com=20 > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > On 4/10/2018 2:51 PM, yolanda noriega wrote: > >=20 > > > *********************************************************************= **** > >=20 > > > This email is from an external sender. If you think it is malicious = or spam, please do not open any attachments or links and forward to Spam@hsn.net =20 > >=20 > > > = =20 > >=20 > > > *********************************************************************= **** > >=20 > > >=20 > >=20 > > > Good Afternoon Melinda, > >=20 > > >=20 > >=20 > > > Would you be able to tell us what sizes the customer is missing? We s= hip these 4-piece sets in two bales. One bale would include the 2x3, 5x8 an= d 2x8. The second bale contains the 8x9 size rug only and we show that both= packages were delivered on 04/05/18 in West Roxbury, MA. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > https://www.= fedex.com/apps/fedextrack/?action=3Dtrack < https://www.fedex.com/apps/fedextrack/?action=3Dtrack&tracki= ngnumber=3D023509103108206,023509103108213&cntry_code=3Dus> &trackingnumber= =3D023509103108206,023509103108213&cntry_code=3Dus =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Should you need further assistance please do not hesitate to contact = us. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > ** Please send all orders, inquiries, cancellations and order modific= ations directly to cs@transocean.com to avoid delays in processing.** > >=20 > > >=20 > >=20 > > > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to 1-= 914-937-3140. > >=20 > > >=20 > >=20 > > > Please update your records accordingly to ensure your documents are a= ll received at the proper location. Thank you for your prompt attention to = this matter. > >=20 > > >=20 > >=20 > > > Thank you, > >=20 > > >=20 > >=20 > > > Yolanda Noriega > >=20 > > >=20 > >=20 > > > Customer Service Rep. > >=20 > > >=20 > >=20 > > > Trans-Ocean Imports > >=20 > > >=20 > >=20 > > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > >=20 > > >=20 > >=20 > > > 914.949.5656 Ext. 2 | 914.937.3140 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in= reliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephone = and immediately delete this message. As E-mail transmissions cannot be guar= anteed secure or error-free the sender does not accept any liability for er= rors or omissions in the contents of this message, which arise because of e= lectronic transmission. Any documents accompanying this electronic transmis= sion and the information contained herein belong to the sender and are priv= ileged and intended only for the use of the individual(s) named above. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > From: Sandy < Sandyn@transocean.com>= =20 > >=20 > > > Sent: Tuesday, April 10, 2018 11:42 AM > >=20 > > > To: Yolanda Noriega (Yolanda Noriega) < yolanda@transocean.com> > >=20 > > > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Thank you kindly, > >=20 > > >=20 > >=20 > > > Sandy Noriega > >=20 > > >=20 > >=20 > > > Customer Service Manager > >=20 > > >=20 > >=20 > > > 10 Midland Ave. Port Chester NY, 10573 > >=20 > > >=20 > >=20 > > > P-914.949.5656x2 / F-914.937.3140 > >=20 > > >=20 > >=20 > > > < mailto:Sandyn@transocean.com> Sandyn@transocean.com=20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in= reliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephone = and immediately delete this message. As E-mail transmissions cannot be guar= anteed secure or error-free the sender does not accept any liability for er= rors or omissions in the contents of this message, which arise because of e= lectronic transmission. Any documents accompanying this electronic transmis= sion and the information contained herein belong to the sender and are priv= ileged and intended only for the use of the individual(s) named above > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > From: Improvements Dropship >=20 > >=20 > > > Sent: Tuesday, April 10, 2018 11:32 AM > >=20 > > > To: cs@transocean.com < mailto:cs@transocean.com>=20 > >=20 > > > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Attention Vendor, > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Thank you for partnering with Improvements .=20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Our customer order the items listed below. However, they informed us = that they are missing 2 PIECES from the highlighted ones listed below. Can= you advise if you shipped all 4 pieces out if so can you respond with a t= racking number? If you havent shipped it out can you please express ship it= next day and reply with a tracking number. We need to update our customer = on when they can expect there missing items. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > PO# J87184170001 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > > 347137 < https://prd34.a= ce.cbi.intl:8443/improve/f?p=3D200:100:123140209080502::::P100_orderno,P100= _reset_flag:J87184170000,Y> =20 > >=20 > > >=20 > >=20 > > > 1 > >=20 > > >=20 > >=20 > > > 4PC SAROUK RUG SET=20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > > Sheilah Janus=20 > >=20 > > > -=20 > >=20 > > > 39 KEYSTONE ST=20 > >=20 > > > WEST ROXBURY MA 02132-5125=20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Please reply as soon as possible so that we may update our customer > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > If you need any additional assistance, please contact us at 1-800-253= -9056 select option 2 8am to 7pm EST or email at < mailto:dropship@improvementscatalog.com> dropship@improvementscatalog.com. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Sincerely, > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Melinda McQuinn > >=20 > > >=20 > >=20 > > > Customer Account Team > >=20 > > >=20 > >=20 > > > Improvements > >=20 > > >=20 > >=20 > > > 1-800-253-9056, option #2 > >=20 > > >=20 > >=20 > > > dropship@improvementscatal= og.com < mailto:dropship@improvem= entscatalog.com>