Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id qCMyKh2Cz1oeIwAAInt2oQ ; Thu, 12 Apr 2018 08:58:21 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Thu, 12 Apr 2018 08:58:21 -0700 Received: from mobile-166-177-187-152.mycingular.net ([166.177.187.152]:51593 helo=[10.91.173.169]) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f6ec8-0002bC-P4 for sandyn@transocean.com; Thu, 12 Apr 2018 08:58:21 -0700 From: Stephen Hoberman Content-Type: multipart/alternative; boundary=Apple-Mail-E708D458-F9BC-432F-8396-A16304958A83 Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Thu, 12 Apr 2018 11:58:19 -0400 Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826) Message-Id: References: <01000162b877020d-5cab1db2-f5e6-4faa-86a4-99761d2bb19f-000000@email.amazonses.com> <008601d3d274$d0670c90$713525b0$@transocean.com> <00b601d3d276$9eb91560$dc2b4020$@transocean.com> In-Reply-To: <00b601d3d276$9eb91560$dc2b4020$@transocean.com> To: sandyn@transocean.com X-Mailer: iPhone Mail (15E216) --Apple-Mail-E708D458-F9BC-432F-8396-A16304958A83 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Well have to send overnight=20 > On Apr 12, 2018, at 11:55 AM, Sandy wrote: >=20 > They are in AR and it is a 3-day transit time so we would need to either s= hip next day or 2-day if we want to make delivery for their party this weeke= nd. > As previously stated , Next day is cheaper then 2-day Saturday delivery. > =20 > Please advise- > =20 > Thank you kindly, > Sandy Noriega > Customer Service Manager > 10 Midland Ave. Port Chester NY, 10573 > P-914.949.5656x2 / F-914.937.3140 > Sandyn@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above > =20 > From: Stephen Hoberman =20 > Sent: Thursday, April 12, 2018 11:45 AM > To: sandyn@transocean.com > Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong item(Ord= er: 112-4283828-5973826) > =20 > It=E2=80=99s ok to substitute just make sure they=E2=80=99re ok with it. W= here are they and is overnight the only way ?=20 >=20 > On Apr 12, 2018, at 11:42 AM, Sandy wrote: >=20 > Hello Stephen- > =20 > We are out of stock on the 24x36, We can send the 30x48 at the same cost i= f you authorize. > =20 > Also please advise on the following: > Please confirm ok to ship Expedited as they need it for a party this week= end.=20 > {Our cost for overnight delivery would be $39.46 and 2 day Saturday= delivery would be $40.36} > Will we be issuing a pickup for the incorrect rug or ask them to keep/dona= te or dispose? > =20 > Thank you kindly, > Sandy Noriega > Customer Service Manager > 10 Midland Ave. Port Chester NY, 10573 > P-914.949.5656x2 / F-914.937.3140 > Sandyn@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above > =20 > From: Stephen Hoberman =20 > Sent: Thursday, April 12, 2018 5:10 AM > To: Sandy Noriega > Subject: Fwd: Inquiry from Amazon customer Chelsea: Received wrong item(Or= der: 112-4283828-5973826) > =20 >=20 >=20 >=20 > Begin forwarded message: >=20 > From: Chelsea > Date: April 12, 2018 at 2:07:09 AM EDT > To: "stephen@transocean.com" > Subject: Inquiry from Amazon customer Chelsea: Received wrong item(Order: 1= 12-4283828-5973826) > Reply-To: Chelsea >=20 >=20 >=20 > Order ID 112-4283828-5973826: > 1 of Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24= "X36"/Novelty/Blue/Rectangle [ASIN: B071HC153M]=20 >=20 > ------------- Begin message ------------- >=20 > I received a lighthouse rug not the ginger jar. I need it replaced ASAP. I= need it for a party this weekend=20 >=20 > ------------- End message ------------- >=20 > For Your Information: To help arbitrate disputes and preserve trust and sa= fety, we retain all messages buyers and sellers send through Amazon.com for t= wo years. This includes your response to the message above. Amazon.com use= s filtering technology to protect buyers and sellers from possible fraud. M= essages that fail this filtering will not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/c= ustomer/display.html?nodeId=3D551434) and our safe buying guarantee (http://= www.amazon.com/gp/help/customer/display.html?nodeId=3D537868). >=20 > If you believe this message is suspicious, please report it to us here: ht= tp://sellercentral.amazon.com/messaging/report?t=3DA06679313CJ3EQHQXAJDA&m=3D= A08926463E24QT30G3DNC&c=3DA2KQUY88UZQWAL&mp=3DATVPDKIKX0DER&h=3D102e202feee0= e26b9626c64a8fccf7cd56a62772&s=3D1&b=3D1&CODE=3DAQ3467DE20SSMKE196T&code=3DA= Q3467DE20SSMKE196T >=20 > To mark this message as no response needed, click here: http://www.amazon.= com/gp/communication-manager/no-response-needed.html?msg=3DA08926463E24QT30G= 3DNC&code=3DAQ3467DE20SSMKE196T&d=3D1523513228673&mp=3DATVPDKIKX0DER&v=3D1&t= =3Dfb54ae44ee3b5e4afa231baed29b8ea73e60ec16 >=20 > [commMgrTok:A08926463E24QT30G3DNC] >=20 > Was this email helpful? > https://sellercentral.amazon.com/gp/satisfaction/survey-form.html?ie=3DUTF8= &HMDName=3DNotificationBusEmailHMD&customAttribute1Value=3D --Apple-Mail-E708D458-F9BC-432F-8396-A16304958A83 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
Well have to send overnight=  

On Apr 12, 2018, at 11:55 AM, Sandy <Sandyn@transocean.com> wrote:

=

They are in AR and it is a 3-day transit time so we would need to e= ither ship next day or 2-day if we want to make delivery for their party thi= s weekend.

As previously stated , Next d= ay is cheaper then 2-day Saturday delivery.

 

Please advise-

 

Thank you kindly,

S= andy Noriega

Customer Service Manager=

10 Midland Ave. Port Chester NY, 10573<= /span>

P-914.949.5656x2 / F-914.937.3140

Sandyn@transocean.com

 

Confidentiality Notification: If you are not the in= tended recipient, please do not disclose, disseminate, copy, distribute= or take any action in reliance on the contents of this electronic transmiss= ion.  If you have received this electronic transmission in error, pleas= e notify us by telephone and immediately delete this message. As E-mail tran= smissions cannot be guaranteed secure or error-free the sender does not acce= pt any liability for errors or omissions in the contents of this message, wh= ich arise because of electronic transmission. Any documents accompanying thi= s electronic transmission and the information contained herein belong to the= sender and are privileged and intended only for the use of the individual(s= ) named above

 <= /o:p>

From: Stephen Hoberman &= lt;stephen@transocean.com> <= br>Sent: Thursday, April 12, 2018 11:45 AM
To: sandyn@transocean.com
Subject: Re= : Inquiry from Amazon customer Chelsea: Received wrong item(Order: 112-42838= 28-5973826)

 

It=E2=80=99s ok to substitute just make su= re they=E2=80=99re ok with it.  Where are they and is overnight the onl= y way ? 


On Apr 12, 2018, at 11:42 AM, Sandy <Sandyn@transocean.com> wrote:

Hello Stephen-

 =

We are out of stock on the 24x36, We c= an send the 30x48 at the same cost if you authorize.

 

Also please advise on the following:

  • Please confirm ok to ship E= xpedited as they need it for a  party this weekend. 

   = ;    {Our cost for overnight delivery would be $39.46 an= d 2 day Saturday delivery would be  $40.36}

  • Will we be issuing a pickup for the incorrect rug or ask them to= keep/donate or dispose?

 

Thank you kindly,<= o:p>

Sandy Noriega

Customer Service Manager

10 Midl= and Ave. Port Chester NY, 10573

= P-914.949.5656= x2 / F-914.937.3140

Sandyn@transocea= n.com

 

Confidentiality Notification: If you are not the intended recipient, please do no= t disclose, disseminate, copy, distribute or take any action in relianc= e on the contents of this electronic transmission.  If you have receive= d this electronic transmission in error, please notify us by telephone and i= mmediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors or= omissions in the contents of this message, which arise because of electroni= c transmission. Any documents accompanying this electronic transmission and t= he information contained herein belong to the sender and are privileged and i= ntended only for the use of the individual(s) named above<= /p>

 

From: Stephen Hoberman <stephen@transocean.com>
Sent: Thursday, April 1= 2, 2018 5:10 AM
To: Sandy Noriega <sandyn@transocean.com>
Subject: Fwd: Inquiry f= rom Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826)=

 

=




Begin forw= arded message:

From: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>
Date: April= 12, 2018 at 2:07:09 AM EDT
To: "stephen@transocean.com" <stephen@transocean.com>
Subject: Inquiry from Ama= zon customer Chelsea: Received wrong item(Order: 112-4283828-5973826)Reply-To: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>

<= div>



Order ID 112-4283828-5973826:
1 of Lio= ra Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24"X36"/Nove= lty/Blue/Rectangle [ASIN: B071HC153M]

------------- Begin message --= -----------

I received a lighthouse rug not the ginger jar. I need it= replaced ASAP. I need it for a party this weekend

------------- End= message -------------

For Your Information: To help arbitrate disput= es and preserve trust and safety, we retain all messages buyers and sellers s= end through Amazon.com for two years. &nbs= p;This includes your response to the message above.  Amazon.com uses filtering technology to protect buyers and s= ellers from possible fraud.  Messages that fail this filtering will not= be transmitted.

We want you to buy with confidence anytime you purch= ase products on Amazon.com. Learn more abo= ut Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.= html?nodeId=3D551434) and our safe buying guarantee (http://www.amaz= on.com/gp/help/customer/display.html?nodeId=3D537868).

If you bel= ieve this message is suspicious, please report it to us here: http://sellercentral.ama= zon.com/messaging/report?t=3DA06679313CJ3EQHQXAJDA&m=3DA08926463E24QT30G= 3DNC&c=3DA2KQUY88UZQWAL&mp=3DATVPDKIKX0DER&h=3D102e202feee0e26b9= 626c64a8fccf7cd56a62772&s=3D1&b=3D1&CODE=3DAQ3467DE20SSMKE196T&a= mp;code=3DAQ3467DE20SSMKE196T

To mark this message as no response= needed, click here: http://www.amazon.com/gp/communicatio= n-manager/no-response-needed.html?msg=3DA08926463E24QT30G3DNC&code=3DAQ3= 467DE20SSMKE196T&d=3D1523513228673&mp=3DATVPDKIKX0DER&v=3D1&= t=3Dfb54ae44ee3b5e4afa231baed29b8ea73e60ec16

[commMgrTok:A0892646= 3E24QT30G3DNC]

Was this email helpful?
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= --Apple-Mail-E708D458-F9BC-432F-8396-A16304958A83--