Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id uG5FERh/z1pOHwAAInt2oQ ; Thu, 12 Apr 2018 08:45:28 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Thu, 12 Apr 2018 08:45:28 -0700 Received: from mobile-166-177-187-152.mycingular.net ([166.177.187.152]:9149 helo=[10.91.173.169]) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f6ePe-00027z-9X for sandyn@transocean.com; Thu, 12 Apr 2018 08:45:28 -0700 From: Stephen Hoberman Content-Type: multipart/alternative; boundary=Apple-Mail-1CBD3EB6-25F6-4872-86FE-214AE2E103B7 Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Thu, 12 Apr 2018 11:45:25 -0400 Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826) Message-Id: References: <01000162b877020d-5cab1db2-f5e6-4faa-86a4-99761d2bb19f-000000@email.amazonses.com> <008601d3d274$d0670c90$713525b0$@transocean.com> In-Reply-To: <008601d3d274$d0670c90$713525b0$@transocean.com> To: sandyn@transocean.com X-Mailer: iPhone Mail (15E216) --Apple-Mail-1CBD3EB6-25F6-4872-86FE-214AE2E103B7 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable It=E2=80=99s ok to substitute just make sure they=E2=80=99re ok with it. Wh= ere are they and is overnight the only way ?=20 > On Apr 12, 2018, at 11:42 AM, Sandy wrote: >=20 > Hello Stephen- > =20 > We are out of stock on the 24x36, We can send the 30x48 at the same cost i= f you authorize. > =20 > Also please advise on the following: > Please confirm ok to ship Expedited as they need it for a party this week= end.=20 > {Our cost for overnight delivery would be $39.46 and 2 day Saturday= delivery would be $40.36} > Will we be issuing a pickup for the incorrect rug or ask them to keep/dona= te or dispose? > =20 > Thank you kindly, > Sandy Noriega > Customer Service Manager > 10 Midland Ave. Port Chester NY, 10573 > P-914.949.5656x2 / F-914.937.3140 > Sandyn@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above > =20 > From: Stephen Hoberman =20 > Sent: Thursday, April 12, 2018 5:10 AM > To: Sandy Noriega > Subject: Fwd: Inquiry from Amazon customer Chelsea: Received wrong item(Or= der: 112-4283828-5973826) > =20 >=20 >=20 >=20 > Begin forwarded message: >=20 > From: Chelsea > Date: April 12, 2018 at 2:07:09 AM EDT > To: "stephen@transocean.com" > Subject: Inquiry from Amazon customer Chelsea: Received wrong item(Order: 1= 12-4283828-5973826) > Reply-To: Chelsea >=20 >=20 >=20 > Order ID 112-4283828-5973826: > 1 of Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24= "X36"/Novelty/Blue/Rectangle [ASIN: B071HC153M]=20 >=20 > ------------- Begin message ------------- >=20 > I received a lighthouse rug not the ginger jar. I need it replaced ASAP. I= need it for a party this weekend=20 >=20 > ------------- End message ------------- >=20 > For Your Information: To help arbitrate disputes and preserve trust and sa= fety, we retain all messages buyers and sellers send through Amazon.com for t= wo years. This includes your response to the message above. Amazon.com use= s filtering technology to protect buyers and sellers from possible fraud. M= essages that fail this filtering will not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/c= ustomer/display.html?nodeId=3D551434) and our safe buying guarantee (http://= www.amazon.com/gp/help/customer/display.html?nodeId=3D537868). >=20 > If you believe this message is suspicious, please report it to us here: ht= tp://sellercentral.amazon.com/messaging/report?t=3DA06679313CJ3EQHQXAJDA&m=3D= A08926463E24QT30G3DNC&c=3DA2KQUY88UZQWAL&mp=3DATVPDKIKX0DER&h=3D102e202feee0= e26b9626c64a8fccf7cd56a62772&s=3D1&b=3D1&CODE=3DAQ3467DE20SSMKE196T&code=3DA= Q3467DE20SSMKE196T >=20 > To mark this message as no response needed, click here: http://www.amazon.= com/gp/communication-manager/no-response-needed.html?msg=3DA08926463E24QT30G= 3DNC&code=3DAQ3467DE20SSMKE196T&d=3D1523513228673&mp=3DATVPDKIKX0DER&v=3D1&t= =3Dfb54ae44ee3b5e4afa231baed29b8ea73e60ec16 >=20 > [commMgrTok:A08926463E24QT30G3DNC] >=20 > Was this email helpful? > https://sellercentral.amazon.com/gp/satisfaction/survey-form.html?ie=3DUTF8= &HMDName=3DNotificationBusEmailHMD&customAttribute1Value=3D --Apple-Mail-1CBD3EB6-25F6-4872-86FE-214AE2E103B7 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
It=E2=80=99s ok to substitu= te just make sure they=E2=80=99re ok with it.  Where are they and is ov= ernight the only way ? 

On Apr 12, 2018, at 11:42 AM, San= dy <Sandyn@transocean.com>= ; wrote:

Hello Stephen-

 

We are out of stock on the 24x36, We can send t= he 30x48 at the same cost if you authorize.

 

Also please advise on the following:

  • Plea= se confirm ok to ship Expedited as they need it for a  party this weeke= nd. 

       {Our cost for overnight deli= very would be $= 39.46 and 2 day Saturday delivery would be  $40.36}<= /o:p>

  • Will we be issuing a= pickup for the incorrect rug or ask them to keep/donate or dispose?

 

Thank you kindly,

Sandy Noriega

Customer Service M= anager

10 Midland Ave. Port Chester NY, 10573<= o:p>

P-914.949.5656x2 / F-914.937.3140

= Sandyn@transocean.com

 

<= u>Confidentiality Notifi= cation: If yo= u are not the intended recipient, please do not disclose, disseminate, c= opy, distribute or take any action in reliance on the contents of this elect= ronic transmission.  If you have received this electronic transmission i= n error, please notify us by telephone and immediately delete this message. A= s E-mail transmissions cannot be guaranteed secure or error-free the sender d= oes not accept any liability for errors or omissions in the contents of this= message, which arise because of electronic transmission. Any documents acco= mpanying this electronic transmission and the information contained herein b= elong to the sender and are privileged and intended only for the use of the i= ndividual(s) named above

<= o:p> 

From: Stephen H= oberman <stephen@transocean.com= >
Sent: Thursday, April 12, 2018 5:10 AM
To: San= dy Noriega <sandyn@transocean.co= m>
Subject: Fwd: Inquiry from Amazon customer Chelsea: Rece= ived wrong item(Order: 112-4283828-5973826)

 




Begin forwarded message:

From: Chelsea <jls2gzwm8l9jfc8@marketplace.= amazon.com>
Date: April 12, 2018 at 2:07:09 AM EDT
To= : "stephen@transocean.com"= <stephen@transocean.com>= ;
Subject: Inquiry from Amazon customer Chelsea: Received wrong= item(Order: 112-4283828-5973826)
Reply-To: Chelsea <jls2gzwm8l9jfc8@marketpl= ace.amazon.com>



O= rder ID 112-4283828-5973826:
1 of Liora Manne Frontporch Ginger Jars Indo= or/Outdoor Rug Blue 24"X36" 24"X36"/Novelty/Blue/Rectangle [ASIN: B071HC153M= ]

------------- Begin message -------------

I received a ligh= thouse rug not the ginger jar. I need it replaced ASAP. I need it for a part= y this weekend

------------- End message -------------

For Yo= ur Information: To help arbitrate disputes and preserve trust and safety, we= retain all messages buyers and sellers send through Amazon.com for two years.  This includes your response to th= e message above.  Amazon.com uses fil= tering technology to protect buyers and sellers from possible fraud.  M= essages that fail this filtering will not be transmitted.

We want you= to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http:/= /www.amazon.com/gp/help/customer/display.html?nodeId=3D551434) and our s= afe buying guarantee (http://www.amazon.com/gp/help/customer/display.htm= l?nodeId=3D537868).

If you believe this message is suspicious, pl= ease report it to us here: http://sellercentral.amazon.com/messaging/report?t=3DA06679= 313CJ3EQHQXAJDA&m=3DA08926463E24QT30G3DNC&c=3DA2KQUY88UZQWAL&mp=3D= ATVPDKIKX0DER&h=3D102e202feee0e26b9626c64a8fccf7cd56a62772&s=3D1&= ;b=3D1&CODE=3DAQ3467DE20SSMKE196T&code=3DAQ3467DE20SSMKE196T
=
To mark this message as no response needed, click here: http://www.amazon.com/gp/communication-manager/no-response-needed.html?msg= =3DA08926463E24QT30G3DNC&code=3DAQ3467DE20SSMKE196T&d=3D152351322867= 3&mp=3DATVPDKIKX0DER&v=3D1&t=3Dfb54ae44ee3b5e4afa231baed29b8ea73= e60ec16

[commMgrTok:A08926463E24QT30G3DNC]

Was this email h= elpful?
https://sellercentral.amazon.com/gp/satisfaction/survey-form.h= tml?ie=3DUTF8&HMDName=3DNotificationBusEmailHMD&customAttribute1Valu= e=3D

= --Apple-Mail-1CBD3EB6-25F6-4872-86FE-214AE2E103B7--