Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id SFRDB+xgz1q1WAAAInt2oQ ; Thu, 12 Apr 2018 06:36:44 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Thu, 12 Apr 2018 06:36:44 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:64931 helo=TOWKSTAYolanda) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f6cP5-00063E-KT; Thu, 12 Apr 2018 06:36:43 -0700 Reply-To: From: "yolanda noriega" To: "'Improvements Dropship'" Cc: "'Sandy Noriega'" Subject: RE: [EXTERNAL] RE: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP - Tracking Numbers Date: Thu, 12 Apr 2018 09:36:44 -0400 Organization: Transocean Import Inc Message-ID: <007001d3d263$4cb10060$e6130120$@transocean.com> MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable X-Mailer: Microsoft Outlook 16.0 Thread-Index: AdPSY0wJuAMAkJ4STtiwxrkVTypUlQ== Content-Language: en-us Good Morning Cheryl, This order shipped via Fed-ex# 023509103108206 023509103108213 Should you need further assistance please do not hesitate to contact us. ** Please send all orders, inquiries, cancellations and order = modifications directly to cs@transocean.com to avoid delays in = processing.** Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all = received at the proper location. Thank you for your prompt attention to = this matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Improvements Dropship =20 Sent: Thursday, April 12, 2018 8:46 AM To: yolanda@transocean.com Subject: [EXTERNAL] RE: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP Yolanda, Can you please advise of both tracking numbers? Sincerely, Cheryl=20 Improvements Customer Accounts=20 PH# 1-800-253-9056 select option 2=20 Fax# 1-888-368-2255 www.improvementscatalog.com On 4/11/2018 3:09 PM, TRANS OCEAN IMPROVEMENTS wrote: > = *************************************************************************= > This email is from an external sender. If you think it is malicious = or spam, please do not open any attachments or links and forward to = Spam@hsn.net =20 > = =20 > = *************************************************************************= >=20 > Good Afternoon Barbara, >=20 > To avoid any dye-lot variance with the replacement pieces, we would = prefer to have the pieces received picked up and have a new set shipped = to the customer. >=20 > =20 >=20 > Please advise, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: Sandy =20 > Sent: Wednesday, April 11, 2018 12:07 PM > To: Yolanda Noriega (Yolanda Noriega) > Subject: FW: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Thank you kindly, >=20 > Sandy Noriega >=20 > Customer Service Manager >=20 > 10 Midland Ave. Port Chester NY, 10573 >=20 > P-914.949.5656x2 / F-914.937.3140 >=20 > Sandyn@transocean.com >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above >=20 > =20 >=20 > From: Improvements Dropship >=20 > Sent: Wednesday, April 11, 2018 10:30 AM > To: cs@transocean.com =20 > Subject: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP >=20 > =20 >=20 > Hello, >=20 > =20 >=20 > The customer has informed us she did not receive the 5x8 and 2x8 = sizes. Please ship these to the customer and provide tracking = information. Also, please provide the original tracking numbers for the = items, as the one we have comes up as invalid. >=20 > =20 >=20 > If you need any additional assistance, please contact us at = 1-800-253-9056 select option 2 8am to 7pm EST or email at = dropship@improvementscatalog.com = . >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > Barbara >=20 > Improvements Customer Accounts Team >=20 > 1-800-253-9056 select option 2 >=20 > www.improvementscatalog.com =20 >=20 > =20 >=20 > -----Original Message----- > From: Improvements Dropship [mailto:dropship@improvementscatalog.com]=20 > Sent: Wednesday, April 11, 2018 8:41 AM > To: yolanda@transocean.com =20 > Subject: [EXTERNAL] RE: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT = SHIPPED - Additional Info Requested >=20 > =20 >=20 > Hello Yolnada, >=20 > =20 >=20 > We have reached out to the customer to see which items she received. = We will let you know as soon as they respond. >=20 > =20 >=20 > If you need any additional assistance, please contact us at = 1.800.253.9056 select option 2 between 8am to 7pm EST or email at = = dropship@improvementscatalog.com. >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Respectfully, >=20 > =20 >=20 > Ashley=20 >=20 > Improvements Customer Accounts=20 >=20 > 1.800.253.9056 option #2 >=20 > www.improvementscatalog.com=20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > On 4/10/2018 2:51 PM, yolanda noriega wrote: >=20 > > = *************************************************************************= >=20 > > This email is from an external sender. If you think it is malicious = or spam, please do not open any attachments or links and forward to = Spam@hsn.net =20 >=20 > > = =20 >=20 > > = *************************************************************************= >=20 > >=20 >=20 > > Good Afternoon Melinda, >=20 > >=20 >=20 > > Would you be able to tell us what sizes the customer is missing? We = ship these 4-piece sets in two bales. One bale would include the 2x3, = 5x8 and 2x8. The second bale contains the 8x9 size rug only and we show = that both packages were delivered on 04/05/18 in West Roxbury, MA. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > = https://www.fedex.com/apps/fedextrack/?action=3Dtrack < = = https://www.fedex.com/apps/fedextrack/?action=3Dtrack&trackingnumber=3D02= 3509103108206,023509103108213&cntry_code=3Dus> = &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Should you need further assistance please do not hesitate to contact = us. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > ** Please send all orders, inquiries, cancellations and order = modifications directly to cs@transocean.com = to avoid delays in processing.** >=20 > >=20 >=20 > > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to = 1-914-937-3140. >=20 > >=20 >=20 > > Please update your records accordingly to ensure your documents are = all received at the proper location. Thank you for your prompt attention = to this matter. >=20 > >=20 >=20 > > Thank you, >=20 > >=20 >=20 > > Yolanda Noriega >=20 > >=20 >=20 > > Customer Service Rep. >=20 > >=20 >=20 > > Trans-Ocean Imports >=20 > >=20 >=20 > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > >=20 >=20 > > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Sandy < Sandyn@transocean.com>=20 >=20 > > Sent: Tuesday, April 10, 2018 11:42 AM >=20 > > To: Yolanda Noriega (Yolanda Noriega) < = yolanda@transocean.com> >=20 > > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you kindly, >=20 > >=20 >=20 > > Sandy Noriega >=20 > >=20 >=20 > > Customer Service Manager >=20 > >=20 >=20 > > 10 Midland Ave. Port Chester NY, 10573 >=20 > >=20 >=20 > > P-914.949.5656x2 / F-914.937.3140 >=20 > >=20 >=20 > > < mailto:Sandyn@transocean.com> = Sandyn@transocean.com=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Improvements Dropship >=20 >=20 > > Sent: Tuesday, April 10, 2018 11:32 AM >=20 > > To: cs@transocean.com < = mailto:cs@transocean.com>=20 >=20 > > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Attention Vendor, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you for partnering with Improvements .=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Our customer order the items listed below. However, they informed us = that they are missing 2 PIECES from the highlighted ones listed below. = Can you advise if you shipped all 4 pieces out if so can you respond = with a tracking number? If you havent shipped it out can you please = express ship it next day and reply with a tracking number. We need to = update our customer on when they can expect there missing items. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > PO# J87184170001 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > 347137 < = = https://prd34.ace.cbi.intl:8443/improve/f?p=3D200:100:123140209080502::::= P100_orderno,P100_reset_flag:J87184170000,Y> =20 >=20 > >=20 >=20 > > 1 >=20 > >=20 >=20 > > 4PC SAROUK RUG SET=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > Sheilah Janus=20 >=20 > > -=20 >=20 > > 39 KEYSTONE ST=20 >=20 > > WEST ROXBURY MA 02132-5125=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Please reply as soon as possible so that we may update our customer >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > If you need any additional assistance, please contact us at = 1-800-253-9056 select option 2 8am to 7pm EST or email at < = = mailto:dropship@improvementscatalog.com> = = dropship@improvementscatalog.com. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Sincerely, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Melinda McQuinn >=20 > >=20 >=20 > > Customer Account Team >=20 > >=20 >=20 > > Improvements >=20 > >=20 >=20 > > 1-800-253-9056, option #2 >=20 > >=20 >=20 > > = dropship@improvementscatalog.com < = = mailto:dropship@improvementscatalog.com>