Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id aKWBB0ldzlpuMQAAInt2oQ ; Wed, 11 Apr 2018 12:08:57 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Wed, 11 Apr 2018 12:08:57 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:58629 helo=TOWKSTAYolanda) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f6L72-0003RP-Cl; Wed, 11 Apr 2018 12:08:56 -0700 Reply-To: From: "yolanda noriega" To: "'Improvements Drop Ship'" Cc: "'Sandy Noriega'" Subject: RE: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP Date: Wed, 11 Apr 2018 15:08:56 -0400 Organization: Transocean Import Inc Message-ID: <00c301d3d1c8$8aa96ce0$9ffc46a0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00C4_01D3D1A7.039BC480" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AdPRyIn3HeEq6njIQSexlKnP89rUKA== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_00C4_01D3D1A7.039BC480 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Barbara, To avoid any dye-lot variance with the replacement pieces, we would = prefer to have the pieces received picked up and have a new set shipped = to the customer. =20 Please advise, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: Sandy =20 Sent: Wednesday, April 11, 2018 12:07 PM To: Yolanda Noriega (Yolanda Noriega) Subject: FW: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP =20 =20 =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Improvements Dropship >=20 Sent: Wednesday, April 11, 2018 10:30 AM To: cs@transocean.com =20 Subject: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP =20 Hello, =20 The customer has informed us she did not receive the 5x8 and 2x8 sizes. = Please ship these to the customer and provide tracking information. = Also, please provide the original tracking numbers for the items, as the = one we have comes up as invalid. =20 If you need any additional assistance, please contact us at = 1-800-253-9056 select option 2 8am to 7pm EST or email at = dropship@improvementscatalog.com = . =20 Sincerely, =20 Barbara Improvements Customer Accounts Team 1-800-253-9056 select option 2 www.improvementscatalog.com =20 =20 -----Original Message----- From: Improvements Dropship [mailto:dropship@improvementscatalog.com]=20 Sent: Wednesday, April 11, 2018 8:41 AM To: yolanda@transocean.com =20 Subject: [EXTERNAL] RE: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED = - Additional Info Requested =20 Hello Yolnada, =20 We have reached out to the customer to see which items she received. We = will let you know as soon as they respond. =20 If you need any additional assistance, please contact us at = 1.800.253.9056 select option 2 between 8am to 7pm EST or email at = = dropship@improvementscatalog.com. =20 =20 =20 Respectfully, =20 Ashley=20 Improvements Customer Accounts=20 1.800.253.9056 option #2 www.improvementscatalog.com=20 =20 =20 =20 On 4/10/2018 2:51 PM, yolanda noriega wrote: > = *************************************************************************= > This email is from an external sender. If you think it is malicious = or spam, please do not open any attachments or links and forward to = Spam@hsn.net =20 > = =20 > = *************************************************************************= >=20 > Good Afternoon Melinda, >=20 > Would you be able to tell us what sizes the customer is missing? We = ship these 4-piece sets in two bales. One bale would include the 2x3, = 5x8 and 2x8. The second bale contains the 8x9 size rug only and we show = that both packages were delivered on 04/05/18 in West Roxbury, MA. >=20 > =20 >=20 > = https://www.fedex.com/apps/fedextrack/?action=3Dtrack < = = https://www.fedex.com/apps/fedextrack/?action=3Dtrack&trackingnumber=3D02= 3509103108206,023509103108213&cntry_code=3Dus> = &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus =20 >=20 > =20 >=20 > Should you need further assistance please do not hesitate to contact = us. >=20 > =20 >=20 > ** Please send all orders, inquiries, cancellations and order = modifications directly to cs@transocean.com = to avoid delays in processing.** >=20 > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to = 1-914-937-3140. >=20 > Please update your records accordingly to ensure your documents are = all received at the proper location. Thank you for your prompt attention = to this matter. >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: Sandy < Sandyn@transocean.com>=20 > Sent: Tuesday, April 10, 2018 11:42 AM > To: Yolanda Noriega (Yolanda Noriega) < = yolanda@transocean.com> > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Thank you kindly, >=20 > Sandy Noriega >=20 > Customer Service Manager >=20 > 10 Midland Ave. Port Chester NY, 10573 >=20 > P-914.949.5656x2 / F-914.937.3140 >=20 > < mailto:Sandyn@transocean.com> = Sandyn@transocean.com=20 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above >=20 > =20 >=20 > From: Improvements Dropship >=20 > Sent: Tuesday, April 10, 2018 11:32 AM > To: cs@transocean.com < = mailto:cs@transocean.com>=20 > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > =20 >=20 > Attention Vendor, >=20 > =20 >=20 > Thank you for partnering with Improvements .=20 >=20 > =20 >=20 > Our customer order the items listed below. However, they informed us = that they are missing 2 PIECES from the highlighted ones listed below. = Can you advise if you shipped all 4 pieces out if so can you respond = with a tracking number? If you havent shipped it out can you please = express ship it next day and reply with a tracking number. We need to = update our customer on when they can expect there missing items. >=20 > =20 >=20 > =20 >=20 > =20 >=20 > PO# J87184170001 >=20 > =20 >=20 >=20 >=20 >=20 >=20 >=20 >=20 > 347137 < = = https://prd34.ace.cbi.intl:8443/improve/f?p=3D200:100:123140209080502::::= P100_orderno,P100_reset_flag:J87184170000,Y> =20 >=20 > 1 >=20 > 4PC SAROUK RUG SET=20 >=20 > =20 >=20 > =20 >=20 >=20 >=20 >=20 >=20 > Sheilah Janus=20 > -=20 > 39 KEYSTONE ST=20 > WEST ROXBURY MA 02132-5125=20 >=20 > =20 >=20 > =20 >=20 > Please reply as soon as possible so that we may update our customer >=20 > =20 >=20 > If you need any additional assistance, please contact us at = 1-800-253-9056 select option 2 8am to 7pm EST or email at < = = mailto:dropship@improvementscatalog.com> = = dropship@improvementscatalog.com. >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Melinda McQuinn >=20 > Customer Account Team >=20 > Improvements >=20 > 1-800-253-9056, option #2 >=20 > = dropship@improvementscatalog.com < = = mailto:dropship@improvementscatalog.com> ------=_NextPart_000_00C4_01D3D1A7.039BC480 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Good Afternoon = Barbara,

To avoid any dye-lot variance = with the replacement pieces, we would prefer to have the pieces received = picked up and have a new set shipped to the = customer.

 

Please = advise,

Yolanda = Noriega

Customer Service = Rep.

Trans-Ocean = Imports

10 Midland Ave. | Ste.M00 | = Port Chester, NY 10573

914.949.5656 Ext. 2 | = 914.937.3140

 

Confidentiality = Notification: = If you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

 

From: Sandy = <Sandyn@transocean.com>
Sent: Wednesday, April 11, 2018 = 12:07 PM
To: Yolanda Noriega (Yolanda Noriega) = <yolanda@transocean.com>
Subject: FW: J87184170001 TRANS = OCEAN POSSIBLE SHORT SHIP

 

 

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Improvements Dropship <dropship@improvementscat= alog.com>
Sent: Wednesday, April 11, 2018 10:30 = AM
To: cs@transocean.com
Subject: J87184170001 TRANS OCEAN POSSIBLE SHORT = SHIP

 

Hello,

 

The customer has informed us she = did not receive the 5x8 and 2x8 sizes. Please ship these to the customer = and provide tracking information.  Also, please provide the = original tracking numbers for the items, as the one we have comes up as = invalid.

 

If you need any additional = assistance, please contact us at 1-800-253-9056 select option 2 8am to = 7pm EST or email at dropship@improvementscat= alog.com.

 

Sincerely,

 

Barbara

Improvements Customer Accounts = Team

1-800-253-9056 select option = 2

www.improvementscatalog.com

 

-----Original = Message-----
From: Improvements Dropship [mailto:dropship@improvem= entscatalog.com]
Sent: Wednesday, April 11, 2018 8:41 AM
To: = yolanda@transocean.com
Subj= ect: [EXTERNAL] RE: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED = - Additional Info Requested

 

Hello = Yolnada,

 

We have reached out to the = customer to see which items she received.  We will let you know as = soon as they respond.

 

If you need any additional = assistance, please contact us at 1.800.253.9056 select option 2 between = 8am to 7pm EST or email at dropship@improvementscatalog.com.

 

 

 

Respectfully,

 

Ashley

Improvements Customer Accounts =

1.800.253.9056 option = #2

www.improvementscatalog.com 

 

 

 

On 4/10/2018 2:51 PM, yolanda = noriega wrote:

> = *************************************************************************=

> This email is from an = external sender.  If you think it is malicious or spam, please do = not open any attachments or links and forward to Spam@hsn.net    &nbs= p;            = ;   

>     =             &= nbsp;           &n= bsp;           &nb= sp;           &nbs= p;            = ;       

> = *************************************************************************=

>

> Good Afternoon = Melinda,

>

> Would you be able to tell us = what sizes the customer is missing? We ship these 4-piece sets in two = bales. One bale would include the 2x3, 5x8 and 2x8. The second bale = contains the 8x9 size rug only and we show that both packages were = delivered on 04/05/18 in West Roxbury, MA.

>

>  =

>

> https://www.fedex.com/apps/fedextrack/?action=3Dtra= ck <https://www.fedex.com/apps/fedextrack/?action=3Dtra= ck&trackingnumber=3D023509103108206,023509103108213&cntry_code=3D= us> = &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus=      

>

>  =

>

> Should you need further = assistance please do not hesitate to contact us.

>

>  =

>

> ** Please send all orders, = inquiries, cancellations and order modifications directly to cs@transocean.com = <blocked::mailto:cs@transocean.com>  to avoid delays in = processing.**

>

> Please note: Effective = 1/19/18 Trans-Oceans fax no. will change to = 1-914-937-3140.

>

> Please update your records = accordingly to ensure your documents are all received at the proper = location. Thank you for your prompt attention to this = matter.

>

> Thank = you,

>

> Yolanda = Noriega

>

> Customer Service = Rep.

>

> Trans-Ocean = Imports

>

> 10 Midland Ave. | Ste.M00 | = Port Chester, NY 10573

>

> 914.949.5656 Ext. 2 | = 914.937.3140

>

>  =

>

> Confidentiality = Notification: If you are not the intended recipient, please do not = disclose, disseminate, copy, distribute or take any action in reliance = on the contents of this electronic transmission.  If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

>

>  =

>

>  =

>

> From: Sandy <Sandyn@transocean.com> =

> Sent: Tuesday, April 10, = 2018 11:42 AM

> To: Yolanda Noriega (Yolanda = Noriega) <yolanda@transocean.com>

> Subject: FW: = DROPSHIPIM>J87184170001 TRANSOCEAN SHORT = SHIPPED

>

>  =

>

>  =

>

>  =

>

> Thank you = kindly,

>

> Sandy = Noriega

>

> Customer Service = Manager

>

> 10 Midland Ave. Port Chester = NY, 10573

>

> P-914.949.5656x2 / = F-914.937.3140

>

>  <mailto:Sandyn@transocean.com> Sandyn@transocean.com 

>

>  =

>

> Confidentiality = Notification: If you are not the intended recipient, please do not = disclose, disseminate, copy, distribute or take any action in reliance = on the contents of this electronic transmission.  If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above

>

>  =

>

> From: Improvements Dropship = <dropship@improvementscatalog.com = <mailto:dropship@improvementscatalog.com> > =

> Sent: Tuesday, April 10, = 2018 11:32 AM

> To: cs@transocean.com <mailto:cs@transocean.com> =

> Subject: = DROPSHIPIM>J87184170001 TRANSOCEAN SHORT = SHIPPED

>

>  =

>

> Attention = Vendor,

>

>  =

>

> Thank you for partnering = with Improvements .

>

>  =

>

> Our customer order the items = listed below. However, they informed us that they are missing 2 PIECES = from  the highlighted ones listed below. Can you advise if you = shipped all 4 pieces  out if so can you respond with a tracking = number? If you havent shipped it out can you please express ship it next = day and reply with a tracking number. We need to update our customer on = when they can expect there missing items.

>

>  =

>

>  =

>

>  =

>

> PO# = J87184170001

>

>  =

>

>

>

>

>

>

>

> 347137  <https://prd34.ace.cbi.intl:8443/improve/f?p=3D200:1= 00:123140209080502::::P100_orderno,P100_reset_flag:J87184170000,Y<= /a>> 

>

> 1

>

> 4PC SAROUK RUG SET =

>

>  =

>

>  =

>

>

>

>

>

> Sheilah Janus =

> -

> 39 KEYSTONE ST =

> WEST ROXBURY MA 02132-5125 =

>

>  =

>

>  =

>

> Please reply as soon as = possible so that we may update our customer

>

>  =

>

> If you need any additional = assistance, please contact us at 1-800-253-9056 select option 2 8am to = 7pm EST or email at  <mailto:dropship@improvementscatalog.com&= gt; dropship@improvementscatalog.com.

>

>  =

>

>  =

>

>  =

>

> = Sincerely,

>

>  =

>

>  =

>

>  =

>

> Melinda = McQuinn

>

> Customer Account = Team

>

> = Improvements

>

> 1-800-253-9056, option = #2

>

> dropship@improvementscatalog.com <mailto:dropship@improvementscatalog.com&= gt;

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