Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 2NiqMDQczlqtNgAAInt2oQ ; Wed, 11 Apr 2018 07:31:16 -0700 Return-path: Envelope-to: yolanda@transocean.com Delivery-date: Wed, 11 Apr 2018 07:31:16 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:58328 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f6GmJ-0003j3-SL for yolanda@transocean.com; Wed, 11 Apr 2018 07:31:16 -0700 Reply-To: From: "Sandy" To: References: <05D0TA2TJYS378T2@hsn.com> In-Reply-To: <05D0TA2TJYS378T2@hsn.com> Subject: FW: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP Date: Wed, 11 Apr 2018 10:31:15 -0400 Organization: TO Message-ID: <014801d3d1a1$bfcf73a0$3f6e5ae0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0149_01D3D180.38C72270" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQLXSw8uf2hljWxV34Vj9feD6Udl9KH0rV+A Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0149_01D3D180.38C72270 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: Improvements Dropship Sent: Wednesday, April 11, 2018 10:30 AM To: cs@transocean.com Subject: J87184170001 TRANS OCEAN POSSIBLE SHORT SHIP Hello, The customer has informed us she did not receive the 5x8 and 2x8 sizes. Please ship these to the customer and provide tracking information. Also, please provide the original tracking numbers for the items, as the one we have comes up as invalid. If you need any additional assistance, please contact us at 1-800-253-9056 select option 2 8am to 7pm EST or email at dropship@improvementscatalog.com. Sincerely, Barbara Improvements Customer Accounts Team 1-800-253-9056 select option 2 www.improvementscatalog.com -----Original Message----- From: Improvements Dropship [mailto:dropship@improvementscatalog.com] Sent: Wednesday, April 11, 2018 8:41 AM To: yolanda@transocean.com Subject: [EXTERNAL] RE: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED - Additional Info Requested Hello Yolnada, We have reached out to the customer to see which items she received. We will let you know as soon as they respond. If you need any additional assistance, please contact us at 1.800.253.9056 select option 2 between 8am to 7pm EST or email at dropship@improvementscatalog.com. Respectfully, Ashley Improvements Customer Accounts 1.800.253.9056 option #2 www.improvementscatalog.com On 4/10/2018 2:51 PM, yolanda noriega wrote: > ************************************************************************* > This email is from an external sender. If you think it is malicious or spam, please do not open any attachments or links and forward to Spam@hsn.net > > ************************************************************************* > > Good Afternoon Melinda, > > Would you be able to tell us what sizes the customer is missing? We ship these 4-piece sets in two bales. One bale would include the 2x3, 5x8 and 2x8. The second bale contains the 8x9 size rug only and we show that both packages were delivered on 04/05/18 in West Roxbury, MA. > > > > https://www.fedex.com/apps/fedextrack/?action=track < https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=023509103 108206,023509103108213&cntry_code=us> &trackingnumber=023509103108206,023509103108213&cntry_code=us > > > > Should you need further assistance please do not hesitate to contact us. > > > > ** Please send all orders, inquiries, cancellations and order modifications directly to cs@transocean.com to avoid delays in processing.** > > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to 1-914-937-3140. > > Please update your records accordingly to ensure your documents are all received at the proper location. Thank you for your prompt attention to this matter. > > Thank you, > > Yolanda Noriega > > Customer Service Rep. > > Trans-Ocean Imports > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > > 914.949.5656 Ext. 2 | 914.937.3140 > > > > Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. > > > > > > From: Sandy < Sandyn@transocean.com> > Sent: Tuesday, April 10, 2018 11:42 AM > To: Yolanda Noriega (Yolanda Noriega) < yolanda@transocean.com> > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > > > > > > > > Thank you kindly, > > Sandy Noriega > > Customer Service Manager > > 10 Midland Ave. Port Chester NY, 10573 > > P-914.949.5656x2 / F-914.937.3140 > > < mailto:Sandyn@transocean.com> Sandyn@transocean.com > > > > Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above > > > > From: Improvements Dropship > > Sent: Tuesday, April 10, 2018 11:32 AM > To: cs@transocean.com < mailto:cs@transocean.com> > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > > > > Attention Vendor, > > > > Thank you for partnering with Improvements . > > > > Our customer order the items listed below. However, they informed us that they are missing 2 PIECES from the highlighted ones listed below. Can you advise if you shipped all 4 pieces out if so can you respond with a tracking number? If you havent shipped it out can you please express ship it next day and reply with a tracking number. We need to update our customer on when they can expect there missing items. > > > > > > > > PO# J87184170001 > > > > > > > > > > 347137 < https://prd34.ace.cbi.intl:8443/improve/f?p=200:100:123140209080502::::P100_ orderno,P100_reset_flag:J87184170000,Y> > > 1 > > 4PC SAROUK RUG SET > > > > > > > > > > Sheilah Janus > - > 39 KEYSTONE ST > WEST ROXBURY MA 02132-5125 > > > > > > Please reply as soon as possible so that we may update our customer > > > > If you need any additional assistance, please contact us at 1-800-253-9056 select option 2 8am to 7pm EST or email at < mailto:dropship@improvementscatalog.com> dropship@improvementscatalog.com. > > > > > > > > Sincerely, > > > > > > > > Melinda McQuinn > > Customer Account Team > > Improvements > > 1-800-253-9056, option #2 > > dropship@improvementscatalog.com < mailto:dropship@improvementscatalog.com> ------=_NextPart_000_0149_01D3D180.38C72270 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

 

 

<= p class=3DMsoNormal>Thank you = kindly,

Sandy = Noriega

Customer = Service Manager

10 = Midland Ave. Port Chester NY, 10573

P-914.949.= 5656x2 / F-914.937.3140

Sandyn@transocean.com

 =

Confidentia= lity Notification: If you = are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

<= div style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt = 0in 0in 0in'>

From: Improvements = Dropship <dropship@improvementscatalog.com>
Sent: = Wednesday, April 11, 2018 10:30 AM
To: = cs@transocean.com
Subject: J87184170001 TRANS OCEAN POSSIBLE = SHORT SHIP

 

Hello,<= o:p>

 <= o:p>

The = customer has informed us she did not receive the 5x8 and 2x8 sizes. = Please ship these to the customer and provide tracking information. =  Also, please provide the original tracking numbers for the items, = as the one we have comes up as invalid.

 <= o:p>

If you = need any additional assistance, please contact us at 1-800-253-9056 = select option 2 8am to 7pm EST or email at = dropship@improvementscatalog.com.

 <= o:p>

Sincere= ly,

 <= o:p>

Barbara=

Improve= ments Customer Accounts Team

1-800-2= 53-9056 select option 2

www.imp= rovementscatalog.com

 <= o:p>

-----Or= iginal Message-----
From: Improvements Dropship = [mailto:dropship@improvementscatalog.com]
Sent: Wednesday, April 11, = 2018 8:41 AM
To: yolanda@transocean.com
Subject: [EXTERNAL] RE: = DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED - Additional Info = Requested

 <= o:p>

Hello = Yolnada,

 <= o:p>

We = have reached out to the customer to see which items she received.  = We will let you know as soon as they = respond.

 <= o:p>

If you = need any additional assistance, please contact us at 1.800.253.9056 = select option 2 between 8am to 7pm EST or email at dropshi= p@improvementscatalog.com.<= /o:p>

 <= o:p>

 <= o:p>

 <= o:p>

Respect= fully,

 <= o:p>

Ashley =

Improve= ments Customer Accounts

1.800.2= 53.9056 option #2

www.imp= rovementscatalog.com <= o:p>

 <= o:p>

 <= o:p>

 <= o:p>

On = 4/10/2018 2:51 PM, yolanda noriega wrote:

> = *************************************************************************=

> = This email is from an external sender.  If you think it is = malicious or spam, please do not open any attachments or links and = forward to Spam@hs= n.net &= nbsp;           &n= bsp;      

>&nb= sp;           &nbs= p;            = ;            =             &= nbsp;           &n= bsp;            =

> = *************************************************************************=

> =

> = Good Afternoon Melinda,

> =

> = Would you be able to tell us what sizes the customer is missing? We ship = these 4-piece sets in two bales. One bale would include the 2x3, 5x8 and = 2x8. The second bale contains the 8x9 size rug only and we show that = both packages were delivered on 04/05/18 in West Roxbury, = MA.

> =

>&nb= sp;

> =

> = https:/= /www.fedex.com/apps/fedextrack/?action=3Dtrack = <https:/= /www.fedex.com/apps/fedextrack/?action=3Dtrack&trackingnumber=3D02350= 9103108206,023509103108213&cntry_code=3Dus> = &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus=      

> =

>&nb= sp;

> =

> = Should you need further assistance please do not hesitate to contact = us.

> =

>&nb= sp;

> =

> = ** Please send all orders, inquiries, cancellations and order = modifications directly to cs@tran= socean.com = <blocked::mailto:cs@transocean.com>  to avoid delays in = processing.**

> =

> = Please note: Effective 1/19/18 Trans-Oceans fax no. will change to = 1-914-937-3140.

> =

> = Please update your records accordingly to ensure your documents are all = received at the proper location. Thank you for your prompt attention to = this matter.

> =

> = Thank you,

> =

> = Yolanda Noriega

> =

> = Customer Service Rep.

> =

> = Trans-Ocean Imports

> =

> = 10 Midland Ave. | Ste.M00 | Port Chester, NY = 10573

> =

> = 914.949.5656 Ext. 2 | 914.937.3140

> =

>&nb= sp;

> =

> = Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission.  If = you have received this electronic transmission in error, please notify = us by telephone and immediately delete this message. As E-mail = transmissions cannot be guaranteed secure or error-free the sender does = not accept any liability for errors or omissions in the contents of this = message, which arise because of electronic transmission. Any documents = accompanying this electronic transmission and the information contained = herein belong to the sender and are privileged and intended only for the = use of the individual(s) named above.

> =

>&nb= sp;

> =

>&nb= sp;

> =

> = From: Sandy <Sandyn@= transocean.com> =

> = Sent: Tuesday, April 10, 2018 11:42 AM

> = To: Yolanda Noriega (Yolanda Noriega) <yolanda= @transocean.com>

> = Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT = SHIPPED

> =

>&nb= sp;

> =

>&nb= sp;

> =

>&nb= sp;

> =

> = Thank you kindly,

> =

> = Sandy Noriega

> =

> = Customer Service Manager

> =

> = 10 Midland Ave. Port Chester NY, 10573

> =

> = P-914.949.5656x2 / F-914.937.3140

> =

>&nb= sp; <mailto:= Sandyn@transocean.com> = Sandyn@= transocean.com <= o:p>

> =

>&nb= sp;

> =

> = Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission.  If = you have received this electronic transmission in error, please notify = us by telephone and immediately delete this message. As E-mail = transmissions cannot be guaranteed secure or error-free the sender does = not accept any liability for errors or omissions in the contents of this = message, which arise because of electronic transmission. Any documents = accompanying this electronic transmission and the information contained = herein belong to the sender and are privileged and intended only for the = use of the individual(s) named above

> =

>&nb= sp;

> =

> = From: Improvements Dropship <dropship@improvementscatalog.com = <mailto:dropship@improvementscatalog.com> > =

> = Sent: Tuesday, April 10, 2018 11:32 AM

> = To: cs@tran= socean.com = <mailto:= cs@transocean.com> =

> = Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT = SHIPPED

> =

>&nb= sp;

> =

> = Attention Vendor,

> =

>&nb= sp;

> =

> = Thank you for partnering with Improvements . =

> =

>&nb= sp;

> =

> = Our customer order the items listed below. However, they informed us = that they are missing 2 PIECES from  the highlighted ones listed = below. Can you advise if you shipped all 4 pieces  out if so can = you respond with a tracking number? If you havent shipped it out can you = please express ship it next day and reply with a tracking number. We = need to update our customer on when they can expect there missing = items.

> =

>&nb= sp;

> =

>&nb= sp;

> =

>&nb= sp;

> =

> = PO# J87184170001

> =

>&nb= sp;

> =

> =

> =

> =

> =

> =

> =

> = 347137  <https:/= /prd34.ace.cbi.intl:8443/improve/f?p=3D200:100:123140209080502::::P100_or= derno,P100_reset_flag:J87184170000,Y>&nb= sp;

> =

> = 1

> =

> = 4PC SAROUK RUG SET

> =

>&nb= sp;

> =

>&nb= sp;

> =

> =

> =

> =

> =

> = Sheilah Janus

> - =

> = 39 KEYSTONE ST

> = WEST ROXBURY MA 02132-5125

> =

>&nb= sp;

> =

>&nb= sp;

> =

> = Please reply as soon as possible so that we may update our = customer

> =

>&nb= sp;

> =

> = If you need any additional assistance, please contact us at = 1-800-253-9056 select option 2 8am to 7pm EST or email at  = <mailto:= dropship@improvementscatalog.com> = dropshi= p@improvementscatalog.com.<= /o:p>

> =

>&nb= sp;

> =

>&nb= sp;

> =

>&nb= sp;

> =

> = Sincerely,

> =

>&nb= sp;

> =

>&nb= sp;

> =

>&nb= sp;

> =

> = Melinda McQuinn

> =

> = Customer Account Team

> =

> = Improvements

> =

> = 1-800-253-9056, option #2

> =

> = dropshi= p@improvementscatalog.com = <mailto:= dropship@improvementscatalog.com>

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