Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id IBj7K7i4zFraTAAAInt2oQ ; Tue, 10 Apr 2018 06:14:32 -0700 Return-path: Envelope-to: kathy@transocean.com, sandyn@transocean.com Delivery-date: Tue, 10 Apr 2018 06:14:32 -0700 Received: from esa1.hsn.iphmx.com ([68.232.140.128]:47532) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f5t6J-00056g-DC; Tue, 10 Apr 2018 06:14:32 -0700 X-IronPort-AV: E=Sophos;i="5.48,432,1517893200"; d="scan'208,217";a="86530660" Received: from unknown (HELO HIPWEXA003.stpete.hsn.net) ([161.254.5.251]) by esa1.hsn.iphmx.com with ESMTP; 10 Apr 2018 09:13:01 -0400 Received: from HIPWEXA004.stpete.hsn.net (10.27.12.78) by HIPWEXA003.stpete.hsn.net (10.27.12.77) with Microsoft SMTP Server (TLS) id 15.0.1365.1; Tue, 10 Apr 2018 09:12:58 -0400 Received: from HIPWEXA004.stpete.hsn.net ([10.27.12.142]) by HIPWEXA004.stpete.hsn.net ([169.254.6.60]) with mapi id 15.00.1365.000; Tue, 10 Apr 2018 09:12:58 -0400 From: DS TRACER RESPONSES To: 'Kathy B' , 'Sandy Noriega' Subject: RE: [EXTERNAL] RE: TRANS OCEAN IMPORT CO HSN Non-receipt Refund Report - 04-06-2018.xlsm Thread-Topic: [EXTERNAL] RE: TRANS OCEAN IMPORT CO HSN Non-receipt Refund Report - 04-06-2018.xlsm Thread-Index: AdPQypxIT/9w85+NR6KrsmLZH1us+w== Sender: "Bondoc, Belen" Date: Tue, 10 Apr 2018 13:12:57 +0000 Message-ID: <4f7b7050792645bfbed15be2e0bd3135@HIPWEXA004.stpete.hsn.net> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-ms-exchange-messagesentrepresentingtype: 2 x-ms-exchange-transport-fromentityheader: Hosted x-originating-ip: [10.16.111.202] x-exclaimer-md-config: 51541411-5a3c-4d23-a8b7-b160e6ae4078 Content-Type: multipart/alternative; boundary="_000_4f7b7050792645bfbed15be2e0bd3135HIPWEXA004stpetehsnnet_" MIME-Version: 1.0 X-CFilter-Loop: Reflected X-Spam-Status: No, score=-0.9 X-Spam-Score: -8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello, Unfortunately, the original spreadsheet was not attached to this email. Please resend with attachment so that we can notate the account/order. Regards, [...] Content analysis details: (-0.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods X-Spam-Flag: NO --_000_4f7b7050792645bfbed15be2e0bd3135HIPWEXA004stpetehsnnet_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hello, Unfortunately, the original spreadsheet was not attached to this email. Ple= ase resend with attachment so that we can notate the account/order. Regards, Belen Dropship Tracer Responses HSN, 1 HSN Drive, St. Petersburg, FL 33729 Office 727.872.4675, Fax 727.872.6801 DSTracerResponses@hsn.net From: Kathy B Sent: Monday, April 09, 2018 9:46 AM To: DS TRACER RESPONSES ; 'Sandy Noriega' Subject: [EXTERNAL] RE: TRANS OCEAN IMPORT CO HSN Non-receipt Refund Report= - 04-06-2018.xlsm We discovered that there was a problem in shipping. Please note that we wi= ll issue a credit for this item. Kathy M. Bennett Sales Dept. Trans-Ocean Imports 10 Midland Ave | Main flr, Suite M00 | Port Chester, NY 10573 914.949.5656 x 2 | 914.937.3140 fax TO AVOID DELAYS, PLEASE SEND ALL ORDERS, INQUIRIES AND MODIFICATIONS TO US= AT cs@transocean.com From: Kathy B > Sent: Monday, April 09, 2018 9:12 AM To: 'DS TRACER RESPONSES' >; 'Sandy Noriega' > Subject: RE: TRANS OCEAN IMPORT CO HSN Non-receipt Refund Report - 04-06-20= 18.xlsm We will research this and provide you with an update shortly. Kathy M. Bennett Sales Dept. Trans-Ocean Imports 10 Midland Ave | Main flr, Suite M00 | Port Chester, NY 10573 914.949.5656 x 2 | 914.937.3140 fax TO AVOID DELAYS, PLEASE SEND ALL ORDERS, INQUIRIES AND MODIFICATIONS TO US= AT cs@transocean.com From: Islam, Ray > On Behalf Of= DS TRACER RESPONSES Sent: Friday, April 06, 2018 3:24 PM To: Kathy >; Sandy Norieg= a > Subject: TRANS OCEAN IMPORT CO HSN Non-receipt Refund Report - 04-06-2018.x= lsm Hello, Attached you will find a list of orders that HSN has issued a refund as our= customer has not received their package or received an empty box (column O= ). The attached may include orders shipped via USPS SurePost, if you would = like to be refunded for UPS delivered non-receipt orders, please file the a= ppropriate claim with the carrier. Once you receive a response from the com= pleted investigation, please send the CAR (Customer Acknowledgment of Recei= pt) provided by the carrier within 90 days so that repayment can be request= ed and the customer rebilled. CARs provided outside of this timeframe are s= ubject to non-repayment. If there is an exchange order associated with the order as notated in the r= eport in column Q, please be sure to include a CAR for that order as well. = Unfortunately, we are not able to accept any website tracking information a= s proof of delivery. Thank you, Ray Dropship Tracer Response Team HSN, 1 HSN Drive, St. Petersburg, FL 33729 Office 727.872.4752 DSTracerResponses@hsn.net --_000_4f7b7050792645bfbed15be2e0bd3135HIPWEXA004stpetehsnnet_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hello,

 

Unfortunately, the original sp= readsheet was not attached to this email. Please resend with attachment so = that we can notate the account/order.

 

Regards,

 

Belen

Dropship Tracer Responses<= /o:p>

HSN, 1 HSN Drive, St. Petersbur= g, FL 33729

Office 727.872.4675, Fax 727.87= 2.6801

DSTracerResponses@hsn.n<= span style=3D"font-family:"Century Gothic",sans-serif;color:#0070= C0">et

 

From: Kathy B <kathy@transocean.com> Sent: Monday, April 09, 2018 9:46 AM
To: DS TRACER RESPONSES <DS_TRACER_RESPONSES3@hsn.net>; 'Sandy= Noriega' <sandyn@transocean.com>
Subject: [EXTERNAL] RE: TRANS OCEAN IMPORT CO HSN Non-receipt Refund= Report - 04-06-2018.xlsm

 

We discovered that there was a problem in shipping.&= nbsp; Please note that we will issue a credit for this item.

 

Kathy M. Bennett

Sales Dept.

Trans-Ocean Impor= ts

10 Midland Ave | = Main flr, Suite M00 | Port Chester, NY 10573

914.949.5656 x 2 | 914.937.31= 40 fax

 

TO AVO= ID DELAYS, PLEASE SEND ALL ORDERS,  INQUIRIES AND MODIFICATIONS TO US = AT cs@transocean.com

 

 

From: Kathy B <kathy@transocean.com>
Sent: Monday, April 09, 2018 9:12 AM
To: 'DS TRACER RESPONSES' <DS_TRACER_RESPONSES3@hsn.net>; 'Sandy Noriega' <sandyn@transocean.com>
Subject: RE: TRANS OCEAN IMPORT CO HSN Non-receipt Refund Report - 0= 4-06-2018.xlsm

 

We will research this and provide you with an update= shortly.

 

Kathy M. Bennett

Sales Dept.

Trans-Ocean Impor= ts

10 Midland Ave | = Main flr, Suite M00 | Port Chester, NY 10573

914.949.5656 x 2 | 914.937.31= 40 fax

 

TO AVO= ID DELAYS, PLEASE SEND ALL ORDERS,  INQUIRIES AND MODIFICATIONS TO US = AT cs@transocean.com

 

 

From: Islam, Ray <Ray.Islam@hsn.net> On Behalf Of DS TRACER RESPONSES
Sent: Friday, April 06, 2018 3:24 PM
To: Kathy <Kathy@transoce= an.com>; Sandy Noriega <= sandyn@transocean.com>
Subject: TRANS OCEAN IMPORT CO HSN Non-receipt Refund Report - 04-06= -2018.xlsm

 

Hello,

 

Attached you will find a list = of orders that HSN has issued a refund as our customer has not received the= ir package or received an empty box (column O). The attached may include orders shipped via USPS SurePost, if you would li= ke to be refunded for UPS delivered non-receipt orders, please file the app= ropriate claim with the carrier. Once you receive a response from the compl= eted investigation, please send the CAR (Customer Acknowledgment of Receipt) provided by the carrier withi= n 90 days so that repayment can be requested and the customer rebilled. CAR= s provided outside of this timeframe are subject to non-repayment. 

 

If there is an exchange order = associated with the order as notated in the report in column Q, please be s= ure to include a CAR for that order as well. Unfortunately, we are not able to accept any website tracking information as proof of del= ivery. 

 

Thank you,

 

Ray

Dropship Tracer Response Team HSN, 1 HSN Drive, St. Petersburg, FL 33729

Office 727.872.4752<= /span>

DSTracerResponses@hsn.net

 

 

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