Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id aCx6D0SPy1rzfAAAInt2oQ ; Mon, 09 Apr 2018 09:05:24 -0700 Return-path: Envelope-to: marci@transocean.com Delivery-date: Mon, 09 Apr 2018 09:05:24 -0700 Received: from mailgwva04.rightnowtech.com ([129.152.44.124]:59231) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f5ZI4-0008If-S1 for marci@transocean.com; Mon, 09 Apr 2018 09:05:24 -0700 DKIM-Signature: v=1; a=rsa-sha1; d=mailva.custhelp.com; s=dkimrnt; c=relaxed/relaxed; q=dns/txt; i=@mailva.custhelp.com; t=1523289867; h=From:Subject:Date:To:MIME-Version:Content-Type; bh=Cd6Jqw2QW0arZFaSHhd/MF4Pz7o=; b=QjMxvx+otC9DsTAxFfy+9RoIfjJPnU4EN6gh0KkkEP1jgFHJYBRPn/BdrZQiCYI3 iNXAiOVtsmcqBBF96CT//idbKypK5ySlpR70PtOKMogQZ9NbY1k5tkp1LfMbs59/ pustsjeu9jg06C/Q7my3o9yUblhJ7i74hZCuD3fnHjU=; DomainKey-Signature: q=dns; a=rsa-sha1; c=nofws; s=dkrnt; d=mailva.custhelp.com; h=Received:Content-Type:Content-Transfer-Encoding:From:Reply-To:To:Date:Subject:MIME-Version:Message-Id; b=GIB+kRERFPoBBTPRqrLhPxs1hgJMwHdtoF2WLmMbtHfxKEEaPw36N/EFpTuoSFuR ZaoHUgWxpyz8lm+bNpNmvYphHS+66HPo3S7Rg4yzy0kJVMwJTzLbFf1gmFlUfmIq l/jOYU4nQghTu+NHphs4EXesfqKmEXWVbHnbJyjGJtY= Received: from [10.84.0.75] ([10.84.0.75:33199] helo=access-va.rightnowtech.com) by rntva123.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id B4/8C-20407-B0F8BCA5; Mon, 09 Apr 2018 12:04:27 -0400 Received: from webva12.int.rightnowtech.com (localhost [127.0.0.1]) by access-va.rightnowtech.com ("Mail Server") with SMTP id DAACF2205E for ; Mon, 9 Apr 2018 12:04:27 -0400 (EDT) Content-Type: Text/Plain; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable From: vdcservice@mailva.custhelp.com Reply-To: vdcservice@mailva.custhelp.com To: marci@transocean.com Date: Mon, 9 Apr 2018 12:04:27 -0400 (EDT) Subject: BB&B: Trans-Ocean Import Co. Order# BBB3204713821 PO# DB3W7WY ***Tracking Number Update*** [Incident: 180328-001037] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=-1.2 X-Spam-Score: -11 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Subject BB&B: Trans-Ocean Import Co. Order# BBB3204713821 PO# DB3W7WY ***Tracking Number Update*** [...] Content analysis details: (-1.2 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.8 KAM_ASCII_DIVIDERS Spam that uses ascii formatting tricks X-Spam-Flag: NO --------------------------------------------------------------- Subject --------------------------------------------------------------- BB&B: Trans-Ocean Import Co. Order# BBB3204713821 PO# DB3W7WY = ***Tracking Number Update*** Discussion Thread --------------------------------------------------------------- Response By Email (Patrick P) (04/09/2018 12:04 PM) =20 Good Afternoon, There is no need to reship the other item to the customer since they are = getting a refund for the missing item. Thank you, Patrick Powlick Bed Bath & Beyond VDC Service Please reply to vdcservice@bedbath.com Note - Any upcoming service interruptions or warehouse closings should be= communicated to VDCSupport@bedbath.com as soon as possible. Customer By CSS Email () (04/06/2018 01:17 PM) =20 Hi Er ic,=20 Unfortunately Fed Ex lost the package & we issued you credit for it.=20 Please see the e-mail below IN RED that I sent to Patrick on 4/3 regardin= g this order .=20 I still haven't received a response. If you're able to respond the e-mail= below I would greatly appreciate it . If the customer is willing to acce= pt this offer I will have our =93IT=94 dept.=20 re-upload the order we would be able to ship it on Monday April 9.=20 If you have any additional questions don=92t hesitate to=20 call me.=20 Thank You,=20 Marci=20 Marci Maiorano=20 Customer Service Rep.=20 Trans-Ocean Imports=20 10 Midland Ave.| Suite M00| Port Chester, NY 10573=20 914.949.5656 x2 | 914.937.3140 fax=20 marci@transocean.com=20 Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be gu= aranteed secure or error-free the sender does not accept any liability fo= r errors or omissions in the contents of this message, which arise becaus= e of electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender an= d are privileged and intended only for the use of the individual(s) named= above.=20 -----Original Message-----=20 From:=20 vdcservice@mailva.custhelp.com =20 Sent: Friday, April 06, 2018 11:23 AM=20 To: marci@transocean.com=20 Subject: BBB3204713821-Refund Request PO Number DB3W7WY [Incident: 180404= -000882]=20 ---------------------------------------------------------------=20 Subject=20 ---------------------------------------------------------------=20 BBB3204713821-Refund Request PO Number DB3W7WY=20 Discussion Thread=20 ---------------------------------------------------------------=20 Response By Email (Virgilio) (04/06/2018 11:23 AM) Hello=20 Can you please advise if you guys ship this item on the a different Track= ing # since the customer is asking for refund=20 Customer By CSS Email (Eric Barbosa) (04/04/2018 09:57 AM)=20 Hello,=20 requested a refund for the items returned to the warehouse.=20 |BBB3204713821=20 Order Number |=20 ------------------------------+------------------------------------------= ------------------=20 |=20 Action Required | Please refund:=20 |=20 |=20 (delete the action that does | Original form of payment=20 not=20 apply) |=20 ------------------------------+------------------------------------------= ------------------=20 |46314604=20 SKU#(s) |=20 Thank you,=20 Eric Barbosa=20 Bed Bath & Beyond=20 eService Center Representative=20 1-800-GO-BEYOND/1(800) 462-3966=20 =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D image File A= ttachment =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=20 0E317376.gif, 199316 bytes, Added to incident=20 Question Reference # 180404-000882=20 Date Created: 04/04/2018 09:57 AM=20 Date Last Updated: 04/06/2018 11:23 AM=20 Status: Waiting for=20 Response=20 [---001:001115:17043---]=20 Marci Maiorano=20 Customer Service Rep.=20 Trans-Ocean Imports=20 10 Midland Ave.| Suite M00| Port Chester, NY 10573=20 914.949.5656 x2 | 914.937.3140 fax=20 marci@transocean.com=20 Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by=20 telephone and immediately delete this message. As E-mail transmissions ca= nnot be guaranteed secure or error-free the sender does not accept any li= ability for errors or omissions in the contents of this message, which ar= ise because of electronic transmission. Any documents accompanying this e= lectronic transmission and the information contained herein belong to the= sender and are privileged and intended only for the use of the individua= l(s) named above.=20 -----Original Message-----=20 From: Marci =20 Sent:=20 Tuesday, April 03, 2018 2:03 PM=20 To: 'vdcservice@mailva.custhelp.com' =20 Subject: RE: BB&B: Trans-Ocean Import Co. Order# BBB3204713821 PO# DB3W7W= Y ***Tracking Number Update*** [Incident: 180328-001037]=20 Hi Patrick,=20 Unfortunately Fed Ex lost the package & we don't have any stock left in t= he 7'6"x9'6" that the customer had ordered, but we do have stock in the 8= '3"x11'6" that we can offer the at the same price as the 7'6"x9'6".=20 Please advise if the customer is willing to accept the 8'3"x11'6".=20 Thank You,=20 Marci=20 Marci Maiorano=20 Customer Service Rep.=20 Trans-Ocean Imports=20 10 Midland Ave.| Suite M00| Port Chester, NY 10573=20 914.949.5656 x2 | 914.937.3140 fax=20 marci@transocean.com=20 Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and=20 immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for er= rors or omissions in the contents of this message, which arise because of= electronic transmission. Any documents accompanying this electronic tran= smission and the information contained herein belong to the sender and ar= e privileged and intended only for the use of the individual(s) named abo= ve.=20 -----Original Message-----=20 From: vdcservice@mailva.custhelp.com =20 vdcservice@mailva.custhelp.com =20 Sent: Friday, March 30, 2018 11:48 AM=20 To: marci@transocean.com=20 Subject: BB&B: Trans-Ocean Import Co. Order# BBB3204713821 PO# DB3W7WY **= *Tracking Number Update*** [Incident: 180328-001037] Response By Email (Patrick P) (04/05/2018 11:10 AM) =20 Good Morning, The refund request has been submitted to be processed for the custom= er. Response By Email (Patrick P) (04/03/2018 02:07 PM) =20 Good Afternoon, As per the vendor, Unfortunately Fed Ex lost the package & we don't have any stock left in t= he 7'6"x9'6" that the customer had ordered, but we do have stock in the 8= '3"x11'6" that we can offer the at the same price as the 7'6"x9'6".=20 Please advise if the customer is willing to accept the 8'3"x11'6". Customer By CSS Email () (04/03/2018 02:03 PM) =20 Hi Patrick,=20 Unfortunately Fed Ex lost the package & we don't have any stock left in t= he=20 7'6"x9'6" that the customer had ordered, but we do have stock in the=20 8'3"x11'6" that we can offer the at the same price as the 7'6"x9'6".=20 Please advise if the customer is willing to accept the 8'3"x11'6".=20 Thank You,=20 Marci=20 Marci Maiorano=20 Customer Service Rep.=20 Trans-Ocean Imports=20 10 Midland Ave.| Suite M00| Port Chester, NY 10573=20 914.949.5656 x2 | 914.937.3140 fax=20 marci@transocean.com=20 Confidentiality Notification: If you are not the intended recipient, plea= se=20 do not disclose, disseminate, copy, distribute or take any action in=20 reliance on the contents of this electronic transmission. If you have=20 received this electronic transmission in error, please notify us by=20 telephone and immediately delete this message. As E-mail transmissions=20 cannot be guaranteed secure or error-free the sender does not accept any=20 liability for errors or omissions in the contents of this message, which=20 arise because of electronic transmission. Any documents accompanying this= =20 electronic transmission and the information contained herein belong to th= e=20 sender and are privileged and intended only for the use of the individual= (s)=20 named above.=20 ***Tracking Number Update*** [Incident: 180328-001037] Customer By CSS Email () (04/02/2018 03:09 PM) =20 Hi Patrick,=20 I'm looking into this for you & as soon as I have an answer I will respon= d.=20 Marci=20 Marci Maiorano=20 Customer Service Rep.=20 Trans-Ocean Imports=20 10 Midland Ave.| Suite M00| Port Chester, NY 10573=20 914.949.5656 x2 | 914.937.3140 fax=20 marci@transocean.com=20 Confidentiality Notification: If you are not the intended recipient, plea= se=20 do not disclose, disseminate, copy, distribute or take any action in=20 reliance on the contents of this electronic transmission. If you have=20 received this electronic transmission in error, please notify us by=20 telephone and immediately delete this message. As E-mail transmissions=20 cannot be guaranteed secure or error-free the sender does not accept any=20 liability for errors or omissions in the contents of this message, which=20 arise because of electronic transmission. Any documents accompanying this= =20 electronic transmission and the information contained herein belong to th= e=20 sender and are privileged and intended only for the use of the individual= (s)=20 named above.=20 ***Tracking Number Update*** [Incident: 180328-001037] Response By Email (Patrick P) (03/30/2018 11:47 AM) =20 Hello, The customer for the above order is seeking an update on the tracking num= ber. Their order was closed out with tracking number 023509103076390 on = 03/20 and the status has not changed from manifested since the date the l= abel was created. If this has shipped, please research and let us know what happened and r= eply back with an updated tracking number. Thank you, Patrick Powlick Bed Bath & Beyond VDC Service Please reply to vdcservice@bedbath.com Note - Any upcoming service interruptions or warehouse closings should be= communicated to VDCSupport@bedbath.com as soon as possible. Customer By CSS Email (Dorothy Vohnoutka) (03/28/2018 10:33 AM) =20 Hello, Order Number BBB3204713821 =20 SKU#(s) 46314604=20 Problem Label Created Date label was created 3/20/18 =20 Thank you,=20 Dottie Vohnoutka ext. 3736=20 eService Center Representative=20 Bed Bath & Beyond=20 Christmastreeshops=20 BuybuyBaby=20 Harmon/FaceValues=20 1-800-GO-BEYOND/1(800) 462-3966 =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D image File A= ttachment =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Attachment 1.gif, 114446 bytes, Added to incident Question Reference # 180328-001037 Date Created: 03/28/2018 10:33 AM Date Last Updated: 04/09/2018 12:04 PM Status: Waiting for Response [---001:008920:47713---]