Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id KIgOKIdey1pJGwAAInt2oQ ; Mon, 09 Apr 2018 05:37:27 -0700 Return-path: Envelope-to: marci@transocean.com Delivery-date: Mon, 09 Apr 2018 05:37:27 -0700 Received: from mailgwva03.rightnowtech.com ([129.152.44.123]:59424) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f5W34-0001ng-AR for marci@transocean.com; Mon, 09 Apr 2018 05:37:27 -0700 DKIM-Signature: v=1; a=rsa-sha1; d=mailva.custhelp.com; s=dkimrnt; c=relaxed/relaxed; q=dns/txt; i=@mailva.custhelp.com; t=1523277405; h=From:Subject:Date:To:MIME-Version:Content-Type; bh=NWLaazFHCM3UTxzZPng9fGAksTI=; b=BNdKGdKQ4No5iIf0eI7n71DuyI+hXy208Dn7BLBTAJlJDFiPYJkLcfiNcoJBPTyd 9XbzLeIecwvsCXELjYDvLKQZxQYPrvowwGfwagOW3lDhj7zzMLfZotpON27ZABez CScBkOO6TyvcDzuFc6mWwms3Abhb6HzNT4GULuRINnA=; DomainKey-Signature: q=dns; a=rsa-sha1; c=nofws; s=dkrnt; d=mailva.custhelp.com; h=Received:Content-Type:Content-Transfer-Encoding:From:Reply-To:To:Date:Subject:MIME-Version:Message-Id; b=QCf11G5GNEeMiavcIIcTuP9d6IQUeCcvWyt5t9dqgyafLdQibzv/xixa70KxSSR/ +AJJjhEoAJjj6i7tOcBYD+JS2J7E0Fez3MRm6gpSbE9IXBec9cV0hzCGH/mZORey O352KtaZTlXw8kCyJPYCpj0VahR3hwWbBpSb3Xy+aeg= Received: from [10.84.0.84] ([10.84.0.84:37662] helo=access-va.rightnowtech.com) by rntva123.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id 7B/9B-20407-D5E5BCA5; Mon, 09 Apr 2018 08:36:45 -0400 Received: from webva21.int.rightnowtech.com (localhost [127.0.0.1]) by access-va.rightnowtech.com ("Mail Server") with SMTP id 1B959D6046 for ; Mon, 9 Apr 2018 08:36:45 -0400 (EDT) Content-Type: Text/Plain; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable From: vdcservice@mailva.custhelp.com Reply-To: vdcservice@mailva.custhelp.com To: marci@transocean.com Date: Mon, 9 Apr 2018 08:36:45 -0400 (EDT) Subject: BBB3204713821-Refund Request PO Number DB3W7WY [Incident: 180404-000882] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Subject BBB3204713821-Refund Request PO Number DB3W7WY Discussion Thread Response By Email (Virgilio) (04/09/2018 08:36 AM) Hello [...] Content analysis details: (0.2 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 SPF_PASS SPF: sender matches SPF record -0.5 BAYES_05 BODY: Bayes spam probability is 1 to 5% [score: 0.0331] -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.8 KAM_ASCII_DIVIDERS Spam that uses ascii formatting tricks X-Spam-Flag: NO --------------------------------------------------------------- Subject --------------------------------------------------------------- BBB3204713821-Refund Request PO Number DB3W7WY Discussion Thread --------------------------------------------------------------- Response By Email (Virgilio) (04/09/2018 08:36 AM) =20 Hello=20 Can you please advise if you guys ship this item on the a different Track= ing # since the customer is asking for refund=20 Response By Email (Virgilio) (04/06/2018 11:23 AM) =20 Hello=20 Can you please advise if you guys ship this item on the a different Track= ing # since the customer is asking for refund=20 Customer By CSS Email (Eric Barbosa) (04/04/2018 09:57 AM) =20 Hello, requested a refund for the items returned to the warehouse. = =20 |BBB3204713821 = =20 Order Number | = =20 ------------------------------+-----------------------------------------= -------------------=20 | = =20 Action Required | Please refund: = =20 | = =20 | = =20 (delete the action that does | Original form of payment = =20 not apply) | = =20 ------------------------------+-----------------------------------------= -------------------=20 |46314604 = =20 SKU#(s) | = =20 = =20 Thank you, Eric Barbosa Bed Bath & Beyond eService Center Representative 1-800-GO-BEYOND/1(800) 462-3966 =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D image File A= ttachment =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D 0E317376.gif, 199316 bytes, Added to incident Question Reference # 180404-000882 Date Created: 04/04/2018 09:57 AM Date Last Updated: 04/09/2018 08:36 AM Status: Waiting for Response [---001:001260:31205---]