Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id IKBvB4whyFoFSgAAInt2oQ ; Fri, 06 Apr 2018 18:40:28 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Fri, 06 Apr 2018 18:40:28 -0700 Received: from mobile-107-107-63-247.mycingular.net ([107.107.63.247]:47288 helo=[10.32.216.77]) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f4cqB-0004z8-Ls for sandyn@transocean.com; Fri, 06 Apr 2018 18:40:28 -0700 From: Stephen Hoberman Content-Type: multipart/alternative; boundary=Apple-Mail-36AAAC47-0B87-4983-B309-AC599F89488C Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Fri, 6 Apr 2018 21:40:26 -0400 Subject: Re: Return Requested for order 111-4981080-6463436 Message-Id: References: <010001629d67f336-c4b3d0d8-4f60-483a-8ddc-287bdeaed5e0-000000@email.amazonses.com> <000101d3ce0c$cfa8ec40$6efac4c0$@transocean.com> In-Reply-To: <000101d3ce0c$cfa8ec40$6efac4c0$@transocean.com> To: sandyn@transocean.com X-Mailer: iPhone Mail (15D100) --Apple-Mail-36AAAC47-0B87-4983-B309-AC599F89488C Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Ok=20 > On Apr 6, 2018, at 9:07 PM, Sandy wrote: >=20 > Stephen- > =20 > Please confirm ok to process and issue a label and I will be happy to take= care of it this weekend. > =20 > Dunes 8x10. Customer states not as pictured and the rug smells. > =20 > Thank you kindly, > Sandy Noriega > Customer Service Manager > 10 Midland Ave. Port Chester NY, 10573 > P-914.949.5656x2 / F-914.937.3140 > Sandyn@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above > =20 > From: Stephen Hoberman =20 > Sent: Friday, April 06, 2018 8:19 PM > To: Sandy Noriega > Subject: Fwd: Return Requested for order 111-4981080-6463436 > =20 >=20 >=20 >=20 > Begin forwarded message: >=20 > From: Nicole Caird > Date: April 6, 2018 at 8:00:58 PM EDT > To: "stephen@transocean.com" > Subject: Return Requested for order 111-4981080-6463436 > Reply-To: Nicole Caird >=20 >=20 >=20 > Order ID 111-4981080-6463436: > 1 of Liora Manne DU080A59527 Sunset Earth Twirls Rug, 8' x 10' [ASIN: B00O= BCPLHK]=20 >=20 > ------------- Begin message ------------- >=20 > Dear The Rug Dept. and Nicole Caird, >=20 > This email is being sent to you by Amazon to notify and confirm that a ret= urn authorization has been requested for the item(s) listed below. >=20 > The Rug Dept., please review this request in the Manage Returns tool in yo= ur seller account. Using the Manage Returns tool, please take one of the fol= lowing actions within the next business day: >=20 > 1. Authorize the customer's request to return the item. > 2. Close the request. > 3. Contact the customer for additional information (through Manage Retu= rns or the Buyer-Seller Communications tool). >=20 > Nicole Caird, the information below is confirmation of the items that you h= ave requested to return to The Rug Dept.. No additional action is required f= rom you at this time. >=20 > Order ID: 111-4981080-6463436 > Item: Liora Manne DU080A59527 Sunset Earth Twirls Rug, 8' x 10' > Qty: 1 > Return reason: Inaccurate website description > Customer comments: This is much darker than seen on screen, the pattern is= not the exact same and it has gray in it. Smells like midew. poor product >=20 > Request received: April 06, 2018 >=20 >=20 > Sincerely, >=20 > Amazon Services >=20 > ------------- End message ------------- >=20 > For Your Information: To help arbitrate disputes and preserve trust and sa= fety, we retain all messages buyers and sellers send through Amazon.com for t= wo years. This includes your response to the message above. Amazon.com use= s filtering technology to protect buyers and sellers from possible fraud. M= essages that fail this filtering will not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/c= ustomer/display.html?nodeId=3D551434) and our safe buying guarantee (http://= www.amazon.com/gp/help/customer/display.html?nodeId=3D537868). >=20 > If you believe this message is suspicious, please report it to us here: ht= tp://sellercentral.amazon.com/messaging/report?t=3DA02204663RLMYFQJLWB8B&m=3D= A05615442OS5RKBPTJO4W&c=3DA35P8YU9SVNI9B&mp=3DATVPDKIKX0DER&h=3D7c6e916a0bca= 50a349d2d785a1a82bf211af6834&s=3D1&b=3D1&CODE=3DAQ3467DE20SSMKE196T&code=3DA= Q3467DE20SSMKE196T >=20 > To mark this message as no response needed, click here: http://www.amazon.= com/gp/communication-manager/no-response-needed.html?msg=3DA05615442OS5RKBPT= JO4W&code=3DAQ3467DE20SSMKE196T&d=3D1523059256818&mp=3DATVPDKIKX0DER&v=3D1&t= =3Da82af1448ad785e90d8b497b38aed38cb440fb42 >=20 > [commMgrTok:A05615442OS5RKBPTJO4W] >=20 > Was this email helpful? > https://sellercentral.amazon.com/gp/satisfaction/survey-form.html?ie=3DUTF8= &HMDName=3DNotificationBusEmailHMD&customAttribute1Value=3D --Apple-Mail-36AAAC47-0B87-4983-B309-AC599F89488C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
Ok 

On A= pr 6, 2018, at 9:07 PM, Sandy <S= andyn@transocean.com> wrote:

<= div>

Stephen-

 

=

Please confirm ok to process and issue a label and I w= ill be happy to take care of it this weekend.

 

Dunes 8x10.  Custome= r states not as pictured and the rug smells.

 

Thank you kindl= y,

Sandy Noriega

Customer Service Manager

10 Midland Ave. Port Chester NY, 10573

P-= 914.949.5656x2 / F-914.937.3140

= Sa= ndyn@transocean.com

<= o:p> 

Confidentiality Notification: If you are not the intended recipient= , please do not disclose, disseminate, copy, distribute or take any act= ion in reliance on the contents of this electronic transmission.  If yo= u have received this electronic transmission in error, please notify us by t= elephone and immediately delete this message. As E-mail transmissions cannot= be guaranteed secure or error-free the sender does not accept any liability= for errors or omissions in the contents of this message, which arise becaus= e of electronic transmission. Any documents accompanying this electronic tra= nsmission and the information contained herein belong to the sender and are p= rivileged and intended only for the use of the individual(s) named above

 

From: Stephen Hoberman <stephen@transocean.com>
Sent: Fri= day, April 06, 2018 8:19 PM
To: Sandy Noriega <sandyn@transocean.com>
Subject: Fw= d: Return Requested for order 111-4981080-6463436

=

 




Begin forwarded message:

From: Nicole Caird &= lt;zqycw4n3rp3swqp= @marketplace.amazon.com>
Date: April 6, 2018 at 8:00:58 PM E= DT
To: "stephen@transoce= an.com" <stephen@transocean= .com>
Subject: Return Requested for order 111-4981080-64= 63436
Reply-To: Nicole Caird <zqycw4n3rp3swqp@marketplace.amazon.com><= o:p>



Order ID 111-4981080-646= 3436:
1 of Liora Manne DU080A59527 Sunset Earth Twirls Rug, 8' x 10' [ASI= N: B00OBCPLHK]

------------- Begin message -------------

Dear= The Rug Dept. and Nicole Caird,

This email is being sent to you by A= mazon to notify and confirm that a return authorization has been requested f= or the item(s) listed below.

The Rug Dept., please review this reques= t in the Manage Returns tool in your seller account. Using the Manage Return= s tool, please take one of the following actions within the next business da= y:

   1. Authorize the customer's request to return the ite= m.
   2. Close the request.
   3. Contact the cust= omer for additional information (through Manage Returns or the Buyer-Seller C= ommunications tool).

Nicole Caird, the information below is confirmat= ion of the items that you have requested to return to The Rug Dept.. No addi= tional action is required from you at this time.

Order ID: 111-498108= 0-6463436
Item: Liora Manne DU080A59527 Sunset Earth Twirls Rug, 8&ap= os; x 10&apos;
Qty: 1
Return reason: Inaccurate website descriptio= n
Customer comments: This is much darker than seen on screen, the pattern= is not the exact same and it has gray in it. Smells like midew. poor produc= t

Request received: April 06, 2018


Sincerely,

Amazo= n Services

------------- End message -------------

For Your In= formation: To help arbitrate disputes and preserve trust and safety, we reta= in all messages buyers and sellers send through Amazon.com for two years.  This includes your response to the mes= sage above.  Amazon.com uses filterin= g technology to protect buyers and sellers from possible fraud.  Messag= es that fail this filtering will not be transmitted.

We want you to b= uy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.= amazon.com/gp/help/customer/display.html?nodeId=3D551434) and our safe b= uying guarantee (http://www.amazon.com/gp/help/customer/display.html?nod= eId=3D537868).

If you believe this message is suspicious, please r= eport it to us here: http://sellercentral.amazon.com/messaging/report?t=3DA02204663RLM= YFQJLWB8B&m=3DA05615442OS5RKBPTJO4W&c=3DA35P8YU9SVNI9B&mp=3DATVP= DKIKX0DER&h=3D7c6e916a0bca50a349d2d785a1a82bf211af6834&s=3D1&b=3D= 1&CODE=3DAQ3467DE20SSMKE196T&code=3DAQ3467DE20SSMKE196T

T= o mark this message as no response needed, click here: htt= p://www.amazon.com/gp/communication-manager/no-response-needed.html?msg=3DA0= 5615442OS5RKBPTJO4W&code=3DAQ3467DE20SSMKE196T&d=3D1523059256818&= ;mp=3DATVPDKIKX0DER&v=3D1&t=3Da82af1448ad785e90d8b497b38aed38cb440fb= 42

[commMgrTok:A05615442OS5RKBPTJO4W]

Was this email helpf= ul?
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