Return-Path: Delivered-To: customerservice@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id kO7BHoWTx1r/WwAAInt2oQ for ; Fri, 06 Apr 2018 08:34:29 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Fri, 06 Apr 2018 08:34:29 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:56842 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f4TNk-00069b-UB; Fri, 06 Apr 2018 08:34:29 -0700 Reply-To: From: "Sandy" To: "'Hanners, Angela'" References: In-Reply-To: Subject: RE: Coastal Brands (Thos. Baker | Maine Cottage): Purchase Order #56669/ Case #34524 Date: Fri, 6 Apr 2018 11:34:28 -0400 Organization: TO Message-ID: <023201d3cdbc$c0be0260$423a0720$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0233_01D3CD9B.39ADE900" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQIMoy54VXZ4vSjbG/4FNnCl21a+9aOCMVLg Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0233_01D3CD9B.39ADE900 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Angela , =20 Please apologize on our behalf for the inconvenience caused and have = customer dispose of the rugs as we will not be issuing a pickup. I will have credit issued against your invoice #860367 in the amount of = $39.90 and once the credit has been generated a copy will be emailed. =20 If you need the copy sent to an email other than your address please = advise. =20 In the meantime should you be in need of anything further please do not = hesitate to contact us. =20 =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Angela Hanners =20 Sent: None To: sandyn@transocean.com Subject: RE: Coastal Brands (Thos. Baker | Maine Cottage): Purchase = Order #56669/ Case #34524 =20 Hi Sandy,=20 =20 She said both rugs are showing the same amount of wear.=20 =20 Please feel free to contact me if you have any further questions or = concerns. Best, =20 Angela Hanners Claims and Case Specialist, Coastal Brands 206.317.8800 ext.8816 direct THOS. BAKER | = MAINE COTTAGE=C2=AE =20 =20 =20 From: Sandy (Sandyn@transocean.com ) = [mailto:system@netsuite.com]=20 Sent: Friday, April 06, 2018 5:20 AM To: Angela Hanners > Subject: RE: Coastal Brands (Thos. Baker | Maine Cottage): Purchase = Order #56669/ Case #34524 =20 Good Morning Angela =E2=80=93 =20 I do see there were two pieces on order , Was the issue with one of the = rugs or both? =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Hanners, Angela >=20 Sent: Thursday, April 05, 2018 3:15 PM To: cs@transocean.com =20 Cc: Marci@transocean.com ; = sandyn@transocean.com =20 Subject: Coastal Brands (Thos. Baker | Maine Cottage): Purchase Order = #56669/ Case #34524 =20 Good Afternoon,=20 I am emailing because this customer is unhappy with how quickly her two = rugs are showing wear. She has had them less than two months and was = wondering if there was anything that could be done? I have attached a = photo of their current condition. =20 = TO.1440.44 : TO.1440.44.24m birds mat (24x36) FTP23144044 size: 24 x 36 mat FRONTPORCH BIRDS MULTI 24"X36" TO.1440.44.24m birds mat (24x36) 1 Item ISTA 1C 2 =20 Thank you for your help with this!=20 Best, Angela Hanners Claims and Case Specialist, Coastal Brands 206.317.8800 ext.8816 direct THOS. BAKER | MAINE COTTAGE=C2=AE ------=_NextPart_000_0233_01D3CD9B.39ADE900 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Thank you = Angela ,

 

Please apologize on our behalf for the inconvenience = caused and have customer dispose of the rugs as we will not be issuing a = pickup.

I will have credit issued = against your invoice #860367 in the amount of $39.90 and once the credit = has been generated a copy will be emailed.

 

If you need = the copy sent to an email other than your address please = advise.

 

In the meantime should you be in need of anything = further please do not hesitate to contact us.

 

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Angela Hanners = <ahanners@coastalbrands.com>
Sent: None
To: = sandyn@transocean.com
Subject: RE: Coastal Brands (Thos. Baker = | Maine Cottage): Purchase Order #56669/ Case = #34524

 

Hi Sandy, =

 

She said both rugs are showing the same amount of = wear.

 

Please feel free to contact me if you have any further = questions or concerns.

Best,

 

Angela Hanners

= Claims and Case Specialist, Coastal Brands

206.317.8800 ext.8816 direct<= o:p>

<= a href=3D"http://www.thosbaker.com/">THOS. = BAKER | <= a href=3D"http://www.mainecottage.com/">MAINE = COTTAGE=C2=AE

 

 

 

From: Sandy (Sandyn@transocean.com) [mailto:system@netsuite.com] =
Sent: Friday, April 06, 2018 5:20 AM
To: Angela = Hanners <ahanners@coastalbrands.com= >
Subject: RE: Coastal Brands (Thos. Baker | Maine = Cottage): Purchase Order #56669/ Case = #34524

 

Good Morning = Angela =E2=80=93

 

I do see = there were two pieces on order , Was the issue with one of the rugs or = both?

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Hanners, Angela <ahanners@coastalbrands.com= >
Sent: Thursday, April 05, 2018 3:15 PM
To: cs@transocean.com
Cc: Marci@transocean.com; sandyn@transocean.com
Sub= ject: Coastal Brands (Thos. Baker | Maine Cottage): Purchase Order = #56669/ Case #34524

 

Good = Afternoon, 

I am emailing because this customer is unhappy = with how quickly her two rugs are showing wear. She has had them less = than two months and was wondering if there was anything that could be = done? I have attached a photo of their current condition.  =

TO.1440.44 : = TO.1440.44.24m birds mat (24x36)

FTP= 23144044

siz= e: 24 x 36 mat

FRO= NTPORCH BIRDS MULTI 24"X36"

TO.= 1440.44.24m

bir= ds mat (24x36)

1 = Item

IST= A 1C

2 


Thank = you for your help with this! 

Best,

Angela = Hanners
Claims and Case Specialist, Coastal Brands
206.317.8800 = ext.8816 direct
THOS. BAKER | MAINE = COTTAGE=C2=AE

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