Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id aMZUGMoUxVprWAAAInt2oQ ; Wed, 04 Apr 2018 11:09:14 -0700 Return-path: Envelope-to: Marci@transocean.com Delivery-date: Wed, 04 Apr 2018 11:09:14 -0700 Received: from mail-ot0-f181.google.com ([74.125.82.181]:40114) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.89_1) (envelope-from ) id 1f3mqG-0005vq-Ji for Marci@transocean.com; Wed, 04 Apr 2018 11:09:14 -0700 Received: by mail-ot0-f181.google.com with SMTP id j8-v6so16804493ota.7 for ; Wed, 04 Apr 2018 11:08:44 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=fineruggallery-com.20150623.gappssmtp.com; s=20150623; h=mime-version:in-reply-to:references:from:date:message-id:subject:to; bh=4KUjBESr/PiFOg0P+RVJt+/TCU8jGzhgcLvMw9tjSGo=; b=E03RMPiccBI8EL6JchrxcS7p9IsN0G4wn5UkBeJFkWVaY1KN3EkM9/IXleUJfhVHTN sgBGO7q9idZE69joVM44mCtCkFJ9tCBLOPdZS2EbKOB2feLVTK8b0eWs/HWRXhSOhuDL kPvL7YnroAg0AB6kJReOrHvzmIWp+7VPwjaK7amsBI4KjTsKmSaf3aTfid6khS9UJwbi /Bf1uHuAg0XJLd34ZkTiakhJwDg/g2BIJRMBfn63DE1y4YcRB3/uuEyQPxTYZgFzZIWf 7dISYQxoCH6WyfFgz+rhv8vwDk+PduW2fbNvupaF6+/LKLriLyc5h/G6GdEWHPjbJ6MV Irnw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:in-reply-to:references:from:date :message-id:subject:to; bh=4KUjBESr/PiFOg0P+RVJt+/TCU8jGzhgcLvMw9tjSGo=; b=Kr61L36vm4V4HZk8J2MDFrXkcH4itq07JHa/MaXzb1tciYkrxY0JItD2bFefxTWh17 pphudtK2kGFcIZKrXLSjXpV1+q9pdkBjKt+Z+gxfyOjVJswnUDulyF/ULmQ4dfHqvdph MmmvPNFRzG9CCcYpN45umr69MCHKCuDHfTFGfIXSYvI14D09i8tyRgBLu0ylaLqGEaGq iig6KNpnUe8S4dEdkkokIaCVMdTwd8N67AjR045W8ifUIG0lYe2zQFTSxWjB6bm6KJjl RI/PvDvTgS72gEiTdWcmq4sf85d3qa4XxZJVxszcM4KBhTMi/FQpnjo/ePqF8HuL6AYm eg9w== X-Gm-Message-State: AElRT7GcIV52eV0Qm/mCXyCqJC5VnjsDPuhHUoPqtf7NcX6xh/UpkAAH WxVV0se56OnxI6dIBNYk4TuTlVAv+5cmzTv9BtuCfg== X-Google-Smtp-Source: AIpwx4+pi8IhYKT/+FuFAYczX4owapaJVZpEA3O5GbpnHmk4nyhfuMmQzK0yviJqhLOPFCMfml+QTerN1ZqNn5vKNnI= X-Received: by 2002:a9d:2729:: with SMTP id r38-v6mr12389460ota.223.1522865303654; Wed, 04 Apr 2018 11:08:23 -0700 (PDT) MIME-Version: 1.0 Received: by 10.74.160.198 with HTTP; Wed, 4 Apr 2018 11:08:22 -0700 (PDT) In-Reply-To: References: <010801d3cc32$12332850$369978f0$@transocean.com> From: Carolyn Ragusa Date: Wed, 4 Apr 2018 14:08:22 -0400 Message-ID: Subject: Re: GUEST COMPLAINING OF ODOR FROM LIORA MANNE PETRA RUG - PO 6146170 To: Marci Maiorano Content-Type: multipart/related; boundary="000000000000774560056909b5e0" X-Spam-Status: No, score=2.7 X-Spam-Score: 27 X-Spam-Bar: ++ X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi Marci, He can not find the receipt for the (2) smaller rugs, but sent me a pic. They are the runner (2.3 x 8) same style/color. Cost was $89.78 On Wed, Apr 4, 2018 at 1:18 PM, Carolyn Ragusa < carolyn.ragusa@fineruggallery.com> wrote: [...] Content analysis details: (2.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: gappssmtp.com] 0.5 KAM_NUMSUBJECT Subject ends in numbers 1.5 SUBJ_ALL_CAPS Subject is all capitals -0.5 BAYES_05 BODY: Bayes spam probability is 1 to 5% [score: 0.0251] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 1.2 KAM_LINEPADDING Spam that tries to get past blank line filters X-Spam-Flag: NO --000000000000774560056909b5e0 Content-Type: multipart/alternative; boundary="00000000000077455d056909b5df" --00000000000077455d056909b5df Content-Type: text/plain; charset="UTF-8" Hi Marci, He can not find the receipt for the (2) smaller rugs, but sent me a pic. They are the runner (2.3 x 8) same style/color. Cost was $89.78 On Wed, Apr 4, 2018 at 1:18 PM, Carolyn Ragusa < carolyn.ragusa@fineruggallery.com> wrote: > Hi Marci, > > I just got off of the phone with the guest. He really is a lovely > gentleman and I think his concern is genuine. > > He stated that they actually placed (2) orders - one for the Petra 9062/03 > Oushak Blue 8x10 and another for (2) Petra 9062/03 Oushak Blue smaller > rugs. I can not find the order for the smaller rugs & do not know what > size they are at this time. I have asked him to forward this receipt. > > He paid $810 for the 8x10. > > The guest has explained that initially, there were no issues, but about a > year or two ago they began to notice an odor. Despite airing out their > condo, the odor did not dissipate. In fact, as time went on, the odor got > stronger and stronger. He advised me that they had the condo tested for > termites & vermin thinking they might be the cause of the odor. He said > that their building was even tented to rid it of any termites/vermin. > Despite all of this, the odor remained and worsened. He stated that he > finally hired Aeroscopics, environmental scientists to find the cause. > Aeroscopics finally determined the cause to be your (3) Petra rugs. He > is expecting a copy of their report today, tomorrow at the latest and will > forward a copy to me. > > He says that he and his wife are elderly and it is only them in the > condo. The have not had the need to have the carpet cleaned. He explained > that the windows in the condo were tinted because they have a number of > antiques and did not wish to risk any damage from the sun to those. > > He has put the rugs in a spare room and they have noticed that the odor > has lessened. When he opens the door to that room however, the odor is > quite pungent. > > They are concerned about their heath. He stated his wife has felt ill > from the odor. They are expecting company this weekend and he really wants > to get rid of the rugs. He asked if we could send someone out to smell > them and pick them up. I explained we have no one to do that. He then > asked if he could just throw them out. I asked that he not do that for > several days. > > Please review with Dean and let me know your thoughts ASAP. Thanks! > > On Wed, Apr 4, 2018 at 12:29 PM, Marci wrote: > >> Hi Carolyn, >> >> >> >> Thank You for putting this into an e-mail. >> >> >> >> I will have this looked into & get back to you on it. >> >> >> >> >> >> >> >> >> >> >> >> >> >> Marci >> >> >> >> >> >> >> >> Marci Maiorano >> Customer Service Rep. >> Trans-Ocean Imports >> 10 Midland Ave.| Suite M00| Port Chester, NY 10573 >> >> 914.949.5656 x2 | 914.937.3140 fax >> marci@transocean.com >> >> Confidentiality Notification: If you are not the intended recipient, >> please do not disclose, disseminate, copy, distribute or take any action in >> reliance on the contents of this electronic transmission. If you have >> received this electronic transmission in error, please notify us by >> telephone and immediately delete this message. As E-mail transmissions >> cannot be guaranteed secure or error-free the sender does not accept any >> liability for errors or omissions in the contents of this message, which >> arise because of electronic transmission. Any documents accompanying this >> electronic transmission and the information contained herein belong to the >> sender and are privileged and intended only for the use of the >> individual(s) named above. >> >> >> >> *From:* Carolyn Ragusa >> *Sent:* Wednesday, April 04, 2018 12:23 PM >> *To:* Marci Maiorano >> *Subject:* GUEST COMPLAINING OF ODOR FROM LIORA MANNE PETRA RUG - PO >> 6146170 >> >> >> >> Hi Marci, >> >> >> >> As I explained on the phone, we have received word that our guest is now >> complaining of an odor the Petra rug is giving off. According to the store >> where he purchased, they hired environmental experts to discover the >> source. The experts found the rug to be the cause. >> >> >> >> I will be talking to the guest this afternoon and will be asking for >> copies of everything that they have. Let me know if you need anything from >> us. >> >> >> >> -- >> >> Thank You, >> >> Carolyn Ragusa >> Manager Customer Service/Sales Support >> >> Phone: (888) 241-8288 x 2000 >> Fax: (866)808-2491 >> >> [image: Image removed by sender.] >> >> >> >> >> >> >> > > > > -- > Thank You, > > Carolyn Ragusa > Manager Customer Service/Sales Support > > Phone: (888) 241-8288 x 2000 > Fax: (866)808-2491 > > > > > > > > > > > > -- Thank You, Carolyn Ragusa Manager Customer Service/Sales Support Phone: (888) 241-8288 x 2000 Fax: (866)808-2491 --00000000000077455d056909b5df Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hi Marci,

He can not find the receipt f= or the (2) smaller rugs, but sent me a pic.=C2=A0 They are the runner (2.3 = x 8)=C2=A0 same style/color. Cost was $89.78

On Wed, Apr 4, 2018 at 1:18 PM, Caro= lyn Ragusa <carolyn.ragusa@fineruggallery.com> wrote:
Hi Marci,
=
I just got off of the phone with the guest.=C2=A0 He really = is a lovely gentleman and I think his concern is genuine.=C2=A0
<= br>
He stated that they actually placed (2) orders - one for the = Petra 9062/03 Oushak Blue 8x10 and another for (2)=C2=A0 Petra 9062/03 Oushak Blue smaller rugs.=C2=A0 I c= an not find the order for the smaller rugs & do not know what size they= are at this time.=C2=A0 I have asked him to forward this receipt.

He paid $810 for the 8x10.

The guest has explained that initially, there we= re no issues, but about a year or two ago they began to notice an odor.=C2= =A0 Despite airing out their condo, the odor did not dissipate.=C2=A0 In fa= ct, as time went on, the odor got stronger and stronger.=C2=A0 He advised m= e that they had the condo tested for termites & vermin thinking they mi= ght be the cause of the odor.=C2=A0 He said that their building was even te= nted to rid it of any termites/vermin.=C2=A0 Despite all of this, the odor = remained and worsened.=C2=A0 He stated that he finally hired Aeroscopics, e= nvironmental scientists to find the cause.=C2=A0 Aeroscopics finally determ= ined the cause to be your (3) Petra rugs.=C2=A0=C2=A0=C2=A0He is exp= ecting a copy of their report today, tomorrow at the latest and will forwar= d a copy to me.

<= /div>
He says that he and his wife are elderl= y and it is only them in the condo.=C2=A0 The have not had the need to have= the carpet cleaned.=C2=A0 He explained that the windows in the condo were = tinted because they have a number of antiques and did not wish to risk any = damage from the sun to those.
He has put the rugs in a spar= e room and they have noticed that the odor has lessened.=C2=A0 When he open= s the door to that room however, the odor is quite pungent.=C2=A0=C2=A0

They are concerned about their heath.=C2=A0 He stated his wi= fe has felt ill from the odor.=C2=A0 They are expecting company this weeken= d and he really wants to get rid of the rugs.=C2=A0 He asked if we could se= nd someone out to smell them and pick them up.=C2=A0 I explained we have no= one to do that.=C2=A0 He then asked if he could just throw them out.=C2=A0= I asked that he not do that for several days.

Please revie= w with Dean and let me know your thoughts ASAP.=C2=A0 Thanks!
<= /div>

On Wed, Apr 4, 2018 at 12:29 PM, Marci <marci@transocean.com= > wrote:

Hi Caroly= n,

=C2=A0

Thank You for putting this= into an e-mail.

<= u>=C2=A0

I will have = this looked into & get back to you on it.

=C2=A0

=C2=A0

=C2=A0

=C2=A0

=C2=A0=

=C2=A0=

Marci

=C2=A0

=C2=A0

=C2=A0

Marci Maiorano
Customer Service Rep.
Trans-= Ocean Imports
10 Midland Ave.| Suite M00| Port Chester, NY 10573
914= .949.5656 x2 | 914.937.3140 fax
marci@transocean.com=

= Confidentiality Notification: If you are not the intended recipie= nt, please do not disclose, disseminate, copy, distribute or take any actio= n in reliance on the contents of this electronic transmission. If you have = received this electronic transmission in error, please notify us by telepho= ne and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability for= errors or omissions in the contents of this message, which arise because o= f electronic transmission. Any documents accompanying this electronic trans= mission and the information contained herein belong to the sender and are p= rivileged and intended only for the use of the individual(s) named above.

=C2=A0

Fro= m: Carolyn Ragusa <carolyn.ragusa@fineruggallery.com>
Sent: Wednesday, April 04, 2018 12:23 PM
To: Marci Maiorano = <marci@transoc= ean.com>
Subject: GUEST COMPLAINING OF ODOR FROM LIORA MAN= NE PETRA RUG - PO 6146170

= =C2=A0

Hi Marci,<= /p>

=C2=A0

As I explained on the phone, we have received word that our = guest is now complaining of an odor the Petra rug is giving off.=C2=A0 Acco= rding to the store where he purchased, they hired environmental experts to = discover the source.=C2=A0 The experts found the rug to be the cause.

=C2=A0

I will be talking to the guest th= is afternoon and will be asking for copies of everything that they have.=C2= =A0 Let me know if you need anything from us.

=C2=A0

--

Thank You,

C= arolyn Ragusa
Manager Customer Service/Sales Support

Phone: (888)= 241-8288 x 2000
Fax: (866)808-2491

= 3D"Image=


=C2=A0

=C2=A0

=



--
=
Thank You,

Carolyn Ragusa
Manager Customer Service/Sales Support

Phone: = (888) 241-8288 x 2000
Fax: (866)808-2491

=












--
Thank You,

Carolyn Ragusa
Manager Customer Service/Sales Support

Phone: = (888) 241-8288 x 2000
Fax: (866)808-2491











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