Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 8H1XIV4UxFqzQAAAInt2oQ ; Tue, 03 Apr 2018 16:55:10 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Tue, 03 Apr 2018 16:55:10 -0700 Received: from o1.sendgrid.aggregage.com ([208.117.52.73]:55283) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.89_1) (envelope-from ) id 1f3VlS-0004IN-7V for sandyn@transocean.com; Tue, 03 Apr 2018 16:55:10 -0700 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=aggregage.com; h=from:reply-to:to:subject:mime-version:content-type; s=s1; bh=1ZVtyjZwaOAmZaak8ppGvUKN0Yc=; b=OS+aKE7+8RDqqJPvrDssUIvS2gueV WO40AcvMlUSGIWLquoaQOXc0bI97FFwMg8vMr4IazyzCct+OwB6VW9/E0fvPuVbc f2fkVijuJM4xotclc2p0eCEZ5mi3YnkxUEctf/nTy0dFfxOEeRnFc1lzt2u36MHV 8NwKWqQBkPGqCw= Received: by filter0167p1iad2.sendgrid.net with SMTP id filter0167p1iad2-31114-5AC413E9-1 2018-04-03 23:53:13.692082287 +0000 UTC Received: from venice.aggregage.com (unknown [69.89.67.44]) by ismtpd0005p1las1.sendgrid.net (SG) with ESMTP id mK8d0fj_RHuoIgrHhhkFWQ for ; Tue, 03 Apr 2018 23:53:12.820 +0000 (UTC) From: Customer Experience Update Monthly Reply-to: Customer Experience Update Monthly To: Sandy Noriega Message-ID: <706517131.1184686.1522799592697@venice.aggregage.com> Subject: What's in Your #CX Budget? 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Content preview: Customer Experience Update newsletter for March, 2018 Trending Articles: What's in Your #CX Budget? CX Journey Image courtesy of Pixabay What's in your customer experience strategy budget? Traditionally, customer experience professionals have no budget. Read: https://www.customerexperienceupdate.com/go/r/0/p/1/a/7997335/e/285776/x/592399 [...] Content analysis details: (2.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: customerexperienceupdate.com] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] 1.1 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines X-Spam-Flag: NO ------=_Part_1184684_735816244.1522799592692 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Customer Experience Update newsletter for March, 2018 Trending Articles: What's in Your #CX Budget? CX Journey Image courtesy of Pixabay What's in your customer experience strategy budge= t? Traditionally, customer experience professionals have no budget.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/1/a/7997335/e/28577= 6/x/592399 You=E2=80=99ve Got Data? Well Don=E2=80=99t Start There! C3Centricity Did the title about data make you curious? Great! Of course, in today=E2=80= =99s data-rich environment I=E2=80=99m not really suggesting that you actua= lly ignore it! However, in working with clients around the world and in num= erous industries, I have found that many are lost by the wealth of informat= ion that is available to them.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/2/a/8020538/e/28577= 6/x/592399 Uncovering the =E2=80=9Cwhy=E2=80=9D delivers higher research ROI for CX le= aders Vision Critical Note: This article is part of our ROI Matters series , which explores the v= alue of research ROI to C-suite executives and leaders in product innovatio= n , customer experience, marketing and customer insight. . It=E2=80=99s not= enough to treat the symptoms of an illness=E2=80=94you need to understand = the cause.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/3/a/7997172/e/28577= 6/x/592399 More Trending: What Is Voice Of The Customer (VoC) And How To Capture It inContact Voice of the Customer (VOC) is the entirety of a customer=E2=80=99s expecta= tions, experiences, and feedback from on-boarding through to successful imp= lementation and beyond.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/4/a/7926278/e/28577= 6/x/592399 Are Moments of Truth Really Worth All The Fuss? Steve DiGioia how a single interaction can ruin the entire customer experience This origi= nal article was written by Steve DiGioia.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/5/a/7984319/e/28577= 6/x/592399 Customer unhappiness and how to create it. A masterclass by Emirates ijgolding Before I even start this article, I must make it clear that Emirates are no= t the only airline to make customers unhappy. In fact, they are far from be= ing alone in any industry around the world at creating masterclasses in cus= tomer dissatisfaction.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/6/a/7984061/e/28577= 6/x/592399 On Customer Experience Update you can see this edition in full including: How Tiny Businesses Can Offer Stellar Customer Support Kayako The #CX Perception Gap CX Journey How to Promote Your Brand With Reputation Marketing ReviewTrackers From Cloudy to Clear: Cloud Native Contact Center Apps Drive Enhanced Custo= mer Experience inContact 5 things we learned developing customer personas Vision Critical How Adaptable is Your Customer Journey? Wired and Dangerous What is CRM? | Infographic {Guest Post} Michelli Experience Why Human Connections Never Go Out of Style 360Connext Social Proof: How Online Reviews Influence Customers ReviewTrackers AAA is Driving Member Satisfaction with Omnichannel Support inContact Read more on Customer Experience Update: https://www.customerexperienceupda= te.com/go/r/9/b/71/e/285776/x/592399 Copyright 2018 | Aggregage | 525 South Douglas Ave, Suite 210 | El Segundo,= CA 90245 USA. Email sent to sandyn@transocean.com. To stop receiving emails at this addre= ss unsubscribe: https://www.customerexperienceupdate.com/go/r/1/b/71/s/6321= 69/e/285776/x/592399 Powered by Aggregage - industry insights your peers are reading. Forward th= is email to a friend! ------=_Part_1184684_735816244.1522799592692 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = What's in Your #CX Budget? =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20

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Customer Experience Update

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You=E2=80=99ve Got Data? Well Don=E2=80=99t Start There!

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Did the title about data make you curious? Great! Of cour= se, in today’s data-rich environment I’m not really suggesting = that you actually ignore it! However, in working with clients around the wo= rld and in numerous industries, I have found that many are lost by the weal= th of information that is available to them.

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Customer unhappiness and how to create it. A masterclass by = Emirates

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Vision Critical

Wired and Dangerous

Michelli Experience

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