Return-Path: Delivered-To: customerservice@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id 2BcoEB7Sw1pjWgAAInt2oQ for ; Tue, 03 Apr 2018 12:12:30 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Tue, 03 Apr 2018 12:12:30 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:54962 helo=TOWRKSTAMarci) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f3RM5-00067M-Ay; Tue, 03 Apr 2018 12:12:29 -0700 Reply-To: From: "Marci" To: "'Samantha Chiovarelli'" , "'Tom Germano'" References: <00a801d3c29b$c0c9dad0$425d9070$@transocean.com> <012501d3cb74$b3edd730$1bc98590$@transocean.com> In-Reply-To: Subject: RE: CLAIM HERREA, CLARA 407-921-1200 Date: Tue, 3 Apr 2018 15:12:28 -0400 Organization: TO Message-ID: <013801d3cb7f$b5d90460$218b0d20$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0139_01D3CB5E.2EC96030" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQLLzZH89GVSGRC+qL1lftpTwLDQ2gH2w41tAfa9KUsCO8vPyaHOGGjQ Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0139_01D3CB5E.2EC96030 Content-Type: multipart/alternative; boundary="----=_NextPart_001_013A_01D3CB5E.2EC98740" ------=_NextPart_001_013A_01D3CB5E.2EC98740 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Samantha, =20 Per your request I issued RA #2850188RA along a Fed Ex call tag. =20 Please put this RA # on the outside of the package. =20 =20 =20 =20 =20 =20 =20 =20 Marci =20 =20 =20 Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 From: Samantha Chiovarelli =20 Sent: Tuesday, April 03, 2018 1:57 PM To: Marci@transocean.com; Tom Germano Subject: RE: CLAIM HERREA, CLARA 407-921-1200 =20 Can you please issue another one? I will have it waiting in shipping = for you. I have cc=E2=80=99d my shipping department on this response. =20 Thank you, =20 Samantha Chiovarelli Solutions Center Lead 877-538-5783 Toll Free = Samantha.Chiovarelli@leadersfurniture.com www.leadersfurniture.com =20 From: Marci [mailto:marci@transocean.com ] = Sent: Tuesday, April 3, 2018 1:54 PM To: 'Samantha Chiovarelli' >; 'Tom Germano' = > Subject: RE: CLAIM HERREA, CLARA 407-921-1200 =20 Hi Samantha, =20 Per Tom=E2=80=99s request on 3/22 I issued RA #2847087RA along with Fed = Ex call tag #997033750028069. =20 I just contacted Fed Ex to trace it & they advised me that Fed Ex made = an attempt to pick up this rug on 3/27 & again on 3/29. On 3/29 they = advised Fed Ex to cancel it. Therefore this call tag is now cancelled. =20 If you have any additional questions don=E2=80=99t hesitate to call me. =20 =20 =20 =20 =20 =20 =20 Marci =20 =20 =20 Good afternoon, =20 Do you need to issue us a call tag to send the incorrect one back to = you? =20 Thank you, =20 Samantha Chiovarelli Solutions Center Lead 877-538-5783 Toll Free =20 =20 =20 From: Marci >=20 Sent: Friday, March 23, 2018 3:44 PM To: 'tom.germano@leadersfurniture.com = ' = > Subject: RE: CLAIM HERREA, CLARA 407-921-1200 =20 Hi Tom, =20 Per your request I issued RA #2847087RA along with a Fed Ex call tag for = P.O. #1264511. =20 Would you like me to issue a replacement for the customer? =20 Please advise. =20 =20 =20 =20 =20 =20 Thank You, Marci =20 =20 =20 Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: Tom Germano >=20 Sent: Thursday, March 22, 2018 4:31 PM To: cs@transocean.com =20 Subject: CLAIM HERREA, CLARA 407-921-1200 =20 Good Afternoon- =20 Please see attached invoice and photo as customer received wrong rug = and advise. It should have been black and white but received yellow and = white. =20 Tom Germano Customer Solutions Provider 877-538-5783 Toll Free =20 tom.germano@leadersfurniture.com www.leadersfurniture.com =20 =20 ------=_NextPart_001_013A_01D3CB5E.2EC98740 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Hi = Samantha,

 

Per = your request I issued RA #2850188RA along a Fed Ex call = tag.

 

Plea= se put this RA # on the outside of the package.

 

 

 

 

 

 

 

 

Marc= i

 

 

 

Marc= i Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland = Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | = 914.937.3140 fax
marci@transocean.com

Conf= identiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission. If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: Samantha Chiovarelli = <samantha.chiovarelli@leadersfurniture.com>
Sent: = Tuesday, April 03, 2018 1:57 PM
To: Marci@transocean.com; Tom = Germano <tom.germano@leadersfurniture.com>
Subject: RE: = CLAIM HERREA, CLARA 407-921-1200

 

Can you please issue another one?  I will = have it waiting in shipping for you.  I have cc=E2=80=99d my = shipping department on this response.

 

Thank = you,

 

Samantha = Chiovarelli

Solutions Center = Lead

877-538-5783 Toll = Free

3D"https://docs.google.com/a/leadersfurniture.com/uc?id=3D0B21_ikg9DE=

Samantha.Chiovarelli@leadersfurniture.com

www.leadersfurniture.com

 

From: Marci [mailto:marci@transocean.com] =
Sent: Tuesday, April 3, 2018 1:54 PM
To: 'Samantha = Chiovarelli' <samantha.chiova= relli@leadersfurniture.com>; 'Tom Germano' <tom.germano@leadersfurni= ture.com>
Subject: RE: CLAIM HERREA, CLARA = 407-921-1200

 

H= i Samantha,

&= nbsp;

P= er Tom=E2=80=99s request on 3/22 I issued RA #2847087RA along with Fed = Ex call tag #997033750028069.

&= nbsp;

I= just contacted Fed Ex to trace it & they advised me that Fed Ex = made an attempt to pick up this rug on 3/27 & again on 3/29. On 3/29 = they advised Fed Ex to cancel it. Therefore this call tag is now = cancelled.

&= nbsp;

I= f you have any additional questions don=E2=80=99t hesitate to call = me.

&= nbsp;

&= nbsp;

&= nbsp;

&= nbsp;

&= nbsp;

&= nbsp;

&= nbsp;

M= arci

&= nbsp;

&= nbsp;

 

Good = afternoon,

 

Do you need to issue us = a call tag to send the incorrect one back to = you?

 

Thank = you,

 

Samantha = Chiovarelli

Solutions Center = Lead

877-538-5783 Toll = Free

 

 

&nbs= p;

From: Marci <marci@transocean.com> =
Sent: Friday, March 23, 2018 3:44 PM
To: 'tom.germano@leadersfurni= ture.com' <tom.germano@leadersfurni= ture.com>
Subject: RE: CLAIM HERREA, CLARA = 407-921-1200

 

Hi = Tom,

&nbs= p;

Per = your request I issued RA #2847087RA along with a Fed Ex call tag for = P.O. #1264511.

&nbs= p;

Woul= d you like me to issue a replacement for the = customer?

&nbs= p;

Plea= se advise.

&nbs= p;

&nbs= p;

&nbs= p;

&nbs= p;

&nbs= p;

&nbs= p;

Than= k You,

Marc= i

&nbs= p;

 

 

Marc= i Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland = Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | = 914.937.3140 fax
marci@transocean.com

Conf= identiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission. If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

&nbs= p;

 

From: Tom Germano <tom.germano@leadersfurni= ture.com>
Sent: Thursday, March 22, 2018 4:31 = PM
To: cs@transocean.com
Subject: CLAIM HERREA, CLARA 407-921-1200

 

Good = Afternoon-

 

  Please see attached invoice and photo as = customer received wrong rug and advise. It should have been black and = white but received yellow and white.

 

Tom Germano

Customer Solutions = Provider

3DLogo

877-538-5783 Toll Free

 

tom.germano@leadersfurniture.com

www.leadersfurniture.com

 

 

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