Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id kCNjG/mdwloddAAAInt2oQ ; Mon, 02 Apr 2018 14:17:45 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Mon, 02 Apr 2018 14:17:45 -0700 Received: from mta1.wayfair.com ([162.208.32.6]:60215) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f36pb-0007te-OM; Mon, 02 Apr 2018 14:17:45 -0700 Received: from pps.filterd (bo1mta01.csnzoo.com [127.0.0.1]) by bo1mta01.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w32LC7r6018872; Mon, 2 Apr 2018 17:16:32 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta01.csnzoo.com with ESMTP id 2h25pf8qd6-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Mon, 02 Apr 2018 17:16:32 -0400 Received: from bo1mta01.csnzoo.com (bo1mta01.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w32L6lHD010797; Mon, 2 Apr 2018 17:16:32 -0400 Date: Mon, 2 Apr 2018 17:16:32 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta01.csnzoo.com with ESMTP id 2h25pf8qd5-1; Mon, 02 Apr 2018 17:16:32 -0400 From: Project Tracker Reply-To: Project Tracker To: "stlockett@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <488315877.4647461522703792298.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15424113 - "Question on Product(s)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_228324_619746099.1522703792298" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.7 X-Spam-Score: -1016 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15424113 "Question on Product(s)" On 4/2/2018 5:16:32 PM Extranet User - TransOcean wrote: Hello, We do not have a 9'X12', however there is an 8'X10" available. Please remove the entire Wayfair SKU LQU2891 from the catalogue. It looks as though it has been uploaded incorrectly. I must correct it. [...] Content analysis details: (-101.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_228324_619746099.1522703792298 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15424113 "Question on Product(s)" On 4/2/2018 5:16:32 PM Extranet User - TransOcean wrote: Hello, We do not have a 9'X12', however there is an 8'X10" available. Please = remove the entire Wayfair SKU LQU2891 from the catalogue. It looks as thoug= h it has been uploaded incorrectly. I must correct it. All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15424113 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15424113 Update History: 4/2/2018 5:16:32 PM – TransOcean:Hello,We do not have a 9'X= 12', however there is an 8'X10" available. Please remove the entire Wayfair= SKU LQU2891 from the catalogue. It looks as though it has been uploaded in= correctly. I must correct it.4/2/2018 4:41:04 PM – Stephani= e Lockett (Sales & Service):Hello,Wayfair Operations has opened Ticket .You= r response is needed by 11:40 AM EDT 04/03/2018.Follow the process below. D= O NOT REPLY TO THIS E-MAIL.Please provide us with answers to the following = product questions.Item: VCF23431324Additional Detail:Hello,CT would like to= know-does the 9' X 12' rug exist or not?Back story:CT is asking because th= ey have placed an order for PO:CS108695937 which should have been a 9' x 12= ' rectangular sized rug and when item was delivered CT contacted us to let = us know that the size rug CT actually received was actually a 8' x 27" runn= er sized rug and at that time a replacement rug was ordered under replaceme= nt PO:CS109102034.However, CT contacted us yet again because the replacemen= t rug that CT received was the incorrect size yet again. This replacement r= ug also showed up as a 8' x 27" runner sized rug.Please verify if the 9' x = 12' rectangular sized rug is available for purchase.Attached is a picture o= f the outside of the packaging for the replacement rug that the CT received= .Thank you for all your help,Stephanie L.To access this ticket:1. Log onto = the Extranet: [https://partners.wayfair.com/](https://partners.wayfair.com)= 2. Click on 'Tickets' tab. A screen will open and list your tickets.3. Clic= k on the 'View' button of your ticket in the 'Action' column. The ticket de= tails will open.4. Enter your update in the text box on top of the ticket d= etails window and click 'Update' or 'Update - Wayfair Response Required'.Th= ank you for your cooperation, The Wayfair Team----------------------------= --------Customer Info: mekeba14@yahoo.comStore: Wayfair ------=_Part_228324_619746099.1522703792298 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15424113
"Question on Product(s)"

= On 4/2/2018 5:16:32 PM Extranet User - TransOcean wrote:
Hello,
<= br />We do not have a 9'X12', however there is an 8'X10" available. Pl= ease remove the entire Wayfair SKU LQU2891 from the catalogue. It looks as = though it has been uploaded incorrectly. I must correct it.

All = ticket updates should be entered directly on the Extranet via the link belo= w. Please do not reply via email.
https://partners.wayfair.com/v/ticke= ts/extranet_tickets/manage?ticket_number=3D15424113

Wayfair Empl= oyees, click here to view ticket:
https://admin.wayfair.com/tracker/vi= ews/89.php?prtid=3D15424113

Update History:
4/2/2018 5:16:32 PM – Tran= sOcean:
Hello,

We do not have a 9'X12', however there is an 8'X10" available. Please rem= ove the entire Wayfair SKU LQU2891 from the catalogue. It looks as though i= t has been uploaded incorrectly. I must correct it.


4/2/2018 4:41:04 PM = – Stephanie Lockett (Sales & Service):
Hello,

Wayfair Operations has opened T= icket .
Your response is needed by 11:40 AM EDT 04/03/2018.
Follo= w the process below. DO NOT REPLY TO THIS E-MAIL.

Please provide= us with answers to the following product questions.

Item: VCF23= 431324

Additional Detail:
Hello,

CT would like t= o know-does the 9' X 12' rug exist or not?
Back story:CT is asking bec= ause they have placed an order for PO:CS108695937 which should have been a = 9' x 12' rectangular sized rug and when item was delivered CT contacted us = to let us know that the size rug CT actually received was actually a 8' x 2= 7" runner sized rug and at that time a replacement rug was ordered under re= placement PO:CS109102034.
However, CT contacted us yet again because t= he replacement rug that CT received was the incorrect size yet again. This = replacement rug also showed up as a 8' x 27" runner sized rug.
Please = verify if the 9' x 12' rectangular sized rug is available for purchase.
Attached is a picture of the outside of the packaging for the replacement= rug that the CT received.

Thank you for all your help,
Ste= phanie L.

To access this ticket:

1. Log onto the Extr= anet: [https://partners.wayfair.com/](https://partners.wayfair.com)
2.= Click on 'Tickets' tab. A screen will open and list your tickets.
3. = Click on the 'View' button of your ticket in the 'Action' column. The ticke= t details will open.
4. Enter your update in the text box on top of th= e ticket details window and click 'Update' or 'Update - Wayfair Response Re= quired'.

Thank you for your cooperation, The Wayfair Team
= ------------------------------------
Customer Info: mekeba14@yahoo.com=
Store: Wayfair


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