Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id cBtQOIl8wlq0NgAAInt2oQ ; Mon, 02 Apr 2018 11:55:05 -0700 Return-path: Envelope-to: kathy@transocean.com, sandyn@transocean.com Delivery-date: Mon, 02 Apr 2018 11:55:05 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:51505 helo=netuserPC) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f34bh-0003o5-9E; Mon, 02 Apr 2018 11:55:05 -0700 Reply-To: From: "Dean Smith" To: "'Kathy B'" Cc: , References: <053b01d3caa1$5308afe0$f91a0fa0$@lioramanne.com> <518892BB-7BAF-43F5-B4A3-8EC54911A332@lioramanne.com> <063d01d3caa9$dcdd49d0$9697dd70$@lioramanne.com> <02b001d3cab3$f0542740$d0fc75c0$@transocean.com> In-Reply-To: <02b001d3cab3$f0542740$d0fc75c0$@transocean.com> Subject: RE: Ombre Stripe rug, Ocean Date: Mon, 2 Apr 2018 14:55:05 -0400 Organization: Trans-Ocean Message-ID: <024201d3cab4$1dda5bd0$598f1370$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0243_01D3CA92.96CDC4E0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQF9P6LkhxyuQirhCwYg/EQ7oc3XrwFaQpUUARj7myMCz1WHa6Rw1FBQ Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0243_01D3CA92.96CDC4E0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0244_01D3CA92.96CDC4E0" ------=_NextPart_001_0244_01D3CA92.96CDC4E0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Thank you =20 Dean Smith Vice President Sales Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x106 | 914.937.3140 fax | 203.820.8033 mobile Dean@transocean.com =20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. =20 From: Kathy B =20 Sent: Monday, April 02, 2018 2:54 PM To: dean@transocean.com Cc: LIORA@LIORAMANNE.COM; sandyn@transocean.com Subject: FW: Ombre Stripe rug, Ocean =20 =20 Dean =96 Below is an email from a Rugs Direct customer who purchased a 5x8 and a = 8=92 3=94 x 11=92 6=94 Ombre Stripe Ocean. The 5x8 was damaged and in the = course of trying to get a replacement it seems that Rugs Direct has made some unfavorable comments with regards to our customer service in that we are notorious for not answering their calls which we all know not to be = true. This customer has been given a couple of excuses as to why they could = not get her another rug so Bonnie is going to help with the rug (in the new size). Just an FYI - =20 =20 Kathy M. Bennett Sales Dept. Trans-Ocean Imports 10 Midland Ave | Main flr, Suite M00 | Port Chester, NY 10573 914.949.5656 x 2 | 914.937.3140 fax =20 TO AVOID DELAYS, PLEASE SEND ALL ORDERS, INQUIRIES AND MODIFICATIONS TO = US AT cs@transocean.com =20 =20 =20 From: Bonnie >=20 Sent: Monday, April 02, 2018 1:42 PM To: 'Liora Manne' >; 'Kathy B' > Cc: 'Liora Manne' > Subject: RE: Ombre Stripe rug, Ocean =20 Hi Liora=85 =20 The rug was purchased from Rugs Direct. =20 Bonnie J. Lasek Vice President of Sales =20 =20 D & D Building 979 Third Avenue, Suite 1811 New York, NY 10022 T: 212-989-2732 x1# F: 212-989-8246 =20 Mandalay Bay, Las Vegas Visit our booth #3371 May 2nd - May 4th =20 =20 =20 From: Liora Manne >=20 Sent: Monday, April 2, 2018 12:59 PM To: Kathy B > Cc: Liora Manne > Subject: Fwd: Ombre Stripe rug, Ocean =20 Kathy, =20 Please see below. I am really wondering where she has purchased the = rugs. =20 Keep us posted on this! =20 Thanks, =20 Liora =20 =20 =20 Begin forwarded message: =20 From: "Bonnie" > Subject: RE: Ombre Stripe rug, Ocean Date: April 2, 2018 at 12:40:34 PM EDT To: "'barry and mar'" > Cc: > Reply-To: > =20 Hi Marcia... I'm so sorry you have had so much trouble. I can assure you that Liora Mann=E9, as well as TransOcean, takes pride in having a customer service department second to none. I = can almost guaranty that you will be hearing from someone in the next day or so. You are in good hands! Please let me know if there is anything else I can do for you in the = future. Have a great afternoon! Bonnie J. Lasek Vice President of Sales D & D Building 979 Third Avenue, Suite 1811 New York, NY 10022 T: 212-989-2732 x1# F: 212-989-8246 Mandalay Bay, Las Vegas Visit our booth #3371 May 2nd - May 4th -----Original Message----- From: barry and mar >=20 Sent: Monday, April 2, 2018 12:41 PM To: Bonnie@lioramanne.com =20 Subject: Re: Ombre Stripe rug, Ocean Hello Bonnie, Thank you so much for the response. I just received my large rug and = can=92t wait to put it down. I=92m still holding onto the hope that I=92ll be = able to procure a smaller one and will have this over with! This has been = ongoing for a month now. The people I=92ve been speaking with at the rug = companies tell me that the company is notorious for not answering their calls=85 Thanks again for your assistance, it=92s much appreciated. I hope you = have a great afternoon as well. Kind regards, Marcia On Apr 2, 2018, at 10:20 AM, Bonnie > wrote: Good afternoon, Marcia... Thank you for your email. I'm sorry to hear of the difficulties you = have been having with your order. Liora Mann=E9 licenses her designs to TransOcean and the rugs you are=20 speaking of are part of the TransOcean collection. I have forwarded=20 your email to the customer service department at TransOcean and someone = will be in contact with you shortly. Have a great afternoon! Bonnie J. Lasek Vice President of Sales D & D Building 979 Third Avenue, Suite 1811 New York, NY 10022 T: 212-989-2732 x1# F: 212-989-8246 Mandalay Bay, Las Vegas Visit our booth #3371 May 2nd - May 4th -----Original Message----- From: barry and mar > Sent: Monday, April 2, 2018 11:57 AM To: info@lioramanne.com =20 Subject: Ombre Stripe rug, Ocean Hello, I want you to know I=92ve had a bugger of a time, trying to order the above-mentioned rug. I spent more than $1200 on two of these rugs, one 8 = x 11 and the other 5 x 8. The small one was delivered last week, and it had been damaged in = transit. I returned it to the company and went to re-order it and was told first = that it was only available in 5 x 7 size. I said that was fine =97 but then = they turned around and told me it was unavailable now. I can=92t understand = why I see it listed on numerous sites, only to be told that it=92s no longer available. The large rug is to be delivered today and I really want a smaller one=20 to complement it in my living space. I hope and pray it=92s not damaged=20 as well=85 Is it totally impossible to order the 5 x 8 (or 5 x 7) size now? I=92ve = spent hours, doing online searches and talking with people. Please let me know. This has been very frustrating when I only want two = new area rugs! Thank you~ Marcia Heifner Gallup, NM =20 =20 ------=_NextPart_001_0244_01D3CA92.96CDC4E0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

Thank = you

 

Dean= Smith

Vice= President Sales

Tran= s-Ocean Imports

10 = Midland Avenue | Suite M00 | Port Chester, NY 10573

914.= 949.5656 x106 | 914.937.3140 fax | 203.820.8033 mobile

Dean@transocean.com

 

Conf= identiality Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: Kathy B = <kathy@transocean.com>
Sent: Monday, April 02, 2018 = 2:54 PM
To: dean@transocean.com
Cc: = LIORA@LIORAMANNE.COM; sandyn@transocean.com
Subject: FW: Ombre = Stripe rug, Ocean

 

 

Dean = –

Below is an email from a Rugs = Direct customer  who purchased a 5x8 and a 8’ 3” x = 11’ 6” Ombre Stripe Ocean.  The 5x8 was damaged and in = the course of trying to get a replacement it seems that Rugs Direct has = made some unfavorable comments with regards to our customer service in = that we are notorious for not answering their calls which we all know = not to be true.  This customer has been given a couple of excuses = as to why they could not get her another rug so Bonnie is going to help = with the rug (in the new size).  Just an FYI -

 

 

Kathy M. Bennett

Sales Dept.

Trans-Ocean = Imports

10 Midland Ave | Main flr, Suite M00 | Port = Chester, NY 10573

914.949.5656 x 2 | 914.937.3140 = fax

 

TO = AVOID DELAYS, PLEASE SEND ALL ORDERS,  INQUIRIES AND MODIFICATIONS = TO US AT cs@transocean.com

 

 

From: Bonnie <Bonnie@lioramanne.com> =
Sent: Monday, April 02, 2018 1:42 PM
To: 'Liora = Manne' <liora@lioramanne.com>; = 'Kathy B' <kathy@transocean.com>
C= c: 'Liora Manne' <info@lioramanne.com>
Sub= ject: RE: Ombre Stripe rug, Ocean

 

Hi = Liora…

 

The rug = was purchased from Rugs Direct.

 

Bonnie J. = Lasek

Vice President of = Sales

 

3D"cid:image001.gif@01D0CF89.1D76AB90"

 

D & D = Building

979 Third Avenue, Suite = 1811

New York, NY  = 10022

T:  212-989-2732 = x1#

F:  = 212-989-8246

 

3D"https://www.hdexpo.com/wp-content/uploads/2017/05/HDE14_logo-1.jpg=

  &nbs= p;     Mandalay Bay, Las = Vegas

  &nbs= p;        Visit our booth = #3371

  &nbs= p;           May = 2nd  - May 4th

 

 

 

From: Liora Manne <liora@lioramanne.com> =
Sent: Monday, April 2, 2018 12:59 PM
To: Kathy B = <kathy@transocean.com>
C= c: Liora Manne <info@lioramanne.com>
Sub= ject: Fwd: Ombre Stripe rug, Ocean

 

Kathy,

 

Please see below.  I am really wondering where = she has purchased the rugs.

 

Keep us posted on this!

 

Thanks,

 

Liora

 

 

 

Begin = forwarded message:

 

From: "Bonnie" <Bonnie@lioramanne.com>

Subject: RE: Ombre Stripe = rug, Ocean

Date: April 2, 2018 at 12:40:34 = PM EDT

To: "'barry and mar'" = <barryandmar@zianet.com>

 

Hi Marcia...

I'm = so sorry you have had so much trouble.  I can assure you that Liora = Mann=E9, as well as TransOcean,
takes pride in having a customer = service department second to none.  I can almost guaranty that you = will
be hearing from someone in the next day or so.  You are in = good hands!

Please let me know if there is anything else I can do = for you in the future.

Have a great afternoon!

Bonnie J. = Lasek
Vice President of Sales



D & D = Building
979 Third Avenue, Suite 1811
New York, NY =  10022
T:  212-989-2732 x1#
F: =  212-989-8246


       M= andalay Bay, Las = Vegas
          Visi= t our booth = #3371
          &nbs= p;  May 2nd  - May 4th



-----Original = Message-----
From: barry and mar <barryandmar@zianet.com> =
Sent: Monday, April 2, 2018 12:41 PM
To: Bonnie@lioramanne.com
Subjec= t: Re: Ombre Stripe rug, Ocean


Hello Bonnie,

Thank you = so much for the response. I just received my large rug and can’t = wait to put it down. I’m still holding onto the hope that = I’ll be able to procure a smaller one and will have this over = with! This has been ongoing for a month now. The people I’ve been = speaking with at the rug companies tell me that the company is notorious = for not answering their calls…

Thanks again for your = assistance, it’s much appreciated. I hope you have a great = afternoon as well.

Kind = regards,
Marcia

On Apr 2, 2018, at 10:20 AM, Bonnie = <Bonnie@lioramanne.com> = wrote:

Good afternoon, Marcia...

Thank you for your email. =  I'm sorry to hear of the difficulties you have been having with = your order.
Liora Mann=E9 licenses her designs to TransOcean and the = rugs you are
speaking of are part of the TransOcean collection. =  I have forwarded
your email to the customer service department = at TransOcean and someone will be in contact with you = shortly.

Have a great afternoon!

Bonnie J. Lasek
Vice = President of Sales



D & D Building
979 Third = Avenue, Suite 1811
New York, NY  10022
T:  212-989-2732 = x1#
F: =  212-989-8246


      Mandala= y Bay, Las = Vegas
         Visit our = booth = #3371
          &nbs= p; May 2nd  - May 4th



-----Original = Message-----
From: barry and mar <barryandmar@zianet.com>
= Sent: Monday, April 2, 2018 11:57 AM
To: info@lioramanne.com
Subject: = Ombre Stripe rug, Ocean


Hello,

I want you to know = I’ve had a bugger of a time, trying to order the above-mentioned = rug. I spent more than $1200 on two of these rugs, one 8 x 11 and the = other 5 x 8.

The small one was delivered last week, and it had = been damaged in transit. I returned it to the company and went to = re-order it and was told first that it was only available in 5 x 7 size. = I said that was fine — but then they turned around and told me it = was unavailable now. I can’t understand why I see it listed on = numerous sites, only to be told that it’s no longer = available.

The large rug is to be delivered today and I really = want a smaller one
to complement it in my living space. I hope and = pray it’s not damaged
as well…

Is it totally = impossible to order the 5 x 8 (or 5 x 7) size now? I’ve spent = hours, doing online searches and talking with people.

Please let = me know. This has been very frustrating when I only want two new area = rugs!

Thank you~
Marcia Heifner
Gallup, = NM

 

 

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