Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 2GzaK/NAwlrGSgAAInt2oQ ; Mon, 02 Apr 2018 07:40:51 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Mon, 02 Apr 2018 07:40:51 -0700 Received: from o1.sendgrid.aggregage.com ([208.117.52.73]:6871) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.89_1) (envelope-from ) id 1f30dT-0004zx-GX for sandyn@transocean.com; Mon, 02 Apr 2018 07:40:51 -0700 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=aggregage.com; h=from:reply-to:to:subject:mime-version:content-type; s=s1; bh=vyJx8+uN3aoWM6gpDnaMckwlBQ0=; b=HmMMPGJRBD7VtKBtcusDUoRjhIOV5 Wz6ByqZ24Zy7MfGfpQ0gfzHdjtuTKTIfbemGsGA2M8Ik9DySc8hInEog/nrGE/j/ IsfPsPilyqFYvQW0RoALd4P/+5wpWYSk2h7LZzUB8FoTwu46zJkutpuCgBkHXipt kmoZn5jakTZAAI= Received: by filter0555p1mdw1.sendgrid.net with SMTP id filter0555p1mdw1-14558-5AC2408B-9 2018-04-02 14:39:07.848424856 +0000 UTC Received: from venice.aggregage.com (unknown [69.89.67.44]) by ismtpd0010p1sjc2.sendgrid.net (SG) with ESMTP id OdHvuz0rT-6tH2XHFy9Jqw for ; Mon, 02 Apr 2018 14:39:07.014 +0000 (UTC) From: Customer Experience Update Weekly Reply-to: Customer Experience Update Weekly To: Sandy Noriega Message-ID: <2090561314.461261.1522679946875@venice.aggregage.com> Subject: How to Promote Your Brand With Reputation Marketing MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_461260_1061608065.1522679946872" Date: Mon, 02 Apr 2018 14:39:57 +0000 (UTC) X-SG-EID: QxKaeaCMIZtAYF8ycxpboY4mxlWBmG2Qp1HzLLnUygzs0ymUjrFZ7honrOx3rKCkg6Rs1Iy/Tt+JyX rt8HqDfzr1Dlc876ix9lCgso2u8GcyKTW0XbP442a0y33ShNWPi4mv77EEOqaJE5uYuGozWUwvSIiA pIxfOcSCUxTAh344OhnZPqpGDyKpKYpvyhXh09ggt2TT6+94lvcl4TSxVKeMxDI0QX2eEbqPPgrmjo /F/XCn7KkTd+5qq4PXP6aC X-SG-ID: MwZE3e/jGpmIa0nV1+CSdwG6sN97VETg0qOq6sj74uX+CtF5r7YCysJtYI0viclJC1Cg6lJqu69pip ed0ggrAMZrCUy5SlEST5C2xHhsHczX9Wi+rVxQLnEtenR5HMwwcDZ3WaYBdl6UmdjCBEwfGMNGoPGw q71kED/4LMwWEL1lZbyF/S8IyOVaVnXH98xgTq9fE19FqV15cRfymCZuVw== X-Spam-Status: No, score=2.6 X-Spam-Score: 26 X-Spam-Bar: ++ X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Customer Experience Update newsletter for Week of Mar 24, 2018 Trending Articles: How to Promote Your Brand With Reputation Marketing ReviewTrackers When you were applying to jobs right out of college, your advisor, family and friends may have told you to watch what you post on social media because you had to create a positive online brand reputation to get a job. A positive reputation matters for both individuals and for businesses. Read: https://www.customerexperienceupdate.com/go/r/0/p/1/a/8019334/e/285689/x/592399 [...] Content analysis details: (2.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: aggregage.com] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] 0.0 HTML_MESSAGE BODY: HTML included in message 1.1 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines X-Spam-Flag: NO ------=_Part_461260_1061608065.1522679946872 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Customer Experience Update newsletter for Week of Mar 24, 2018 Trending Articles: How to Promote Your Brand With Reputation Marketing ReviewTrackers When you were applying to jobs right out of college, your advisor, family a= nd friends may have told you to watch what you post on social media because= you had to create a positive online brand reputation to get a job. A posit= ive reputation matters for both individuals and for businesses.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/1/a/8019334/e/28568= 9/x/592399 How Adaptable is Your Customer Journey? Wired and Dangerous Early one morning Chip was in his side yard and walked up on a huge elabora= te spider web complete with its designer-tenant. As he approached the artw= ork, the spider began to vibrate the web sending early morning dewdrops eve= rywhere. The next morning the web was gone without a trace. But, nearby was= a brand new elegant web spread between two trees.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/2/a/8021990/e/28568= 9/x/592399 The realities of life as a Customer Experience Professional =E2=80=93 an in= terview with Richard Shenton ijgolding As the launch of my first book get=E2=80=99s ever closer to becoming a real= ity, my level of personal excitement is almost at its peak!! However, I wou= ld never have got to the point of being on the brink of achieving my ambiti= on without the support of many people. A significant amount of support came= via my crowdfunding campaign on Kickstarter.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/3/a/8021317/e/28568= 9/x/592399 More Trending: Bad Feedback Is the Best Feedback. Are You Listening For It? 360Connext As an employer, you need to provide oodles of feedback to employees to ensu= re they know what they=E2=80=99re doing, what they=E2=80=99re supposed to b= e doing, what they=E2=80=99re doing well and what they could be doing bette= r.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/4/a/8026285/e/28568= 9/x/592399 How Hong Kong=E2=80=99s top brands lead with relationships Vision Critical At Customers for Life, a recent Vision Critical event in Hong Kong, we imme= diately felt the grandeur, magnificent presence and ambience of the flagshi= p Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped i= n.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/5/a/8022794/e/28568= 9/x/592399 Young Energy Improves Average Handle Time (AHT) and Motivates Contact Cente= r Agents inContact For Young Energy, a family-owned retail electric provider in Forth Worth, T= exas, serving its 25,000 customers had become increasingly difficult.=20 Read: https://www.customerexperienceupdate.com/go/r/0/p/6/a/8028687/e/28568= 9/x/592399 On Customer Experience Update you can see this edition in full including: CX Wisdom You Need to Know From 6 Leaders in B2B Organizations Customer Bliss 5 Insights About Sourcing and Developing Strategic Partnerships BlueOcean 3 Reasons Why Customer Testimonials Drive Business Success ReviewTrackers Customer Service KPIs, Metrics and More: How to Build an Effective Reportin= g System Comm100 Build your business case to invest more in customer experience =E2=80=93 Le= arn the metrics that move the needle inContact More Customer Effort Drives Customers Away - Transforming the Customer Expe= rience Kristina Evey The Future of Customer Experience Delivery Michelli Experience How We Reinvented Our Own CX Storyminers Ready or Not: AI Customer Service Will Change Your Business and Brand BlueOcean Astea Webinar: 6 Steps to Make Your Field Service More Profitable Astea Read more on Customer Experience Update: https://www.customerexperienceupda= te.com/go/r/9/b/71/e/285689/x/592399 Copyright 2018 | Aggregage | 525 South Douglas Ave, Suite 210 | El Segundo,= CA 90245 USA. Email sent to sandyn@transocean.com. To stop receiving emails at this addre= ss unsubscribe: https://www.customerexperienceupdate.com/go/r/1/b/71/s/6321= 69/e/285689/x/592399 Powered by Aggregage - industry insights your peers are reading. Forward th= is email to a friend! ------=_Part_461260_1061608065.1522679946872 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = How to Promote Your Brand With Reputation Marketing =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20 =20=20

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Customer Experience Update

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3D"How
How to Promote Your Brand With Reputation Marketing

ReviewTrackers

When you were applying to jobs right out of college, your= advisor, family and friends may have told you to watch what you post on so= cial media because you had to create a positive online brand reputation to = get a job. A positive reputation matters for both individuals and for busin= esses.

Read =C2=BB

3D"How
How Adaptable is Your Customer Journey?

Wired and Dangerous

Early one morning Chip was in his side yard and walked up= on a huge elaborate spider web complete with its designer-tenant. As he a= pproached the artwork, the spider began to vibrate the web sending early mo= rning dewdrops everywhere. The next morning the web was gone without a trac= e. But, nearby was a brand new elegant web spread between two trees.

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3D"The
The realities of life as a Customer Experience Professional = =E2=80=93 an interview with Richard Shenton

ijgolding

As the launch of my first book get’s ever closer to= becoming a reality, my level of personal excitement is almost at its peak!= ! However, I would never have got to the point of being on the brink of ach= ieving my ambition without the support of many people. A significant amount= of support came via my crowdfunding campaign on Kickstarter.

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Read =C2=BB

3D"How
How Hong Kong=E2=80=99s top brands lead with relationships

Vision Critical

At Customers for Life, a recent Vision Critical event in = Hong Kong, we immediately felt the grandeur, magnificent presence and ambie= nce of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as so= on as we stepped in.

Read =C2=BB

3D"Young
Young Energy Improves Average Handle Time (AHT) and Motivate= s Contact Center Agents

inContact

For Young Energy, a family-owned retail electric provider= in Forth Worth, Texas, serving its 25,000 customers had become increasingl= y difficult.

Read =C2=BB
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= Click here to see this edition in full including:

Customer Bliss

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Kristina Evey

Michelli Experience

Storyminers

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Astea
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Copyright 2018 | Aggregage | 525 = South Douglas Ave, Suite 210 | El Segundo, CA 90245 USA. Ema= il sent to sandyn@transocean.com.=20 To stop receiving emails at this = address unsubscribe. Powered by Aggregage - industry i= nsights your peers are reading. Forward this email to a friend!

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