Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id gBqyDcnj1FopOQAAInt2oQ ; Mon, 16 Apr 2018 10:56:25 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Mon, 16 Apr 2018 10:56:25 -0700 Received: from mta3.wayfair.com ([162.208.32.8]:42605) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f88MT-0003n1-U1; Mon, 16 Apr 2018 10:56:25 -0700 Received: from pps.filterd (bo1mta03.csnzoo.com [127.0.0.1]) by bo1mta03.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w3GHrTxo002885; Mon, 16 Apr 2018 13:55:16 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta03.csnzoo.com with ESMTP id 2hbcyya2r9-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Mon, 16 Apr 2018 13:55:16 -0400 Received: from bo1mta03.csnzoo.com (bo1mta03.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w3GHtFXm005572; Mon, 16 Apr 2018 13:55:15 -0400 Date: Mon, 16 Apr 2018 13:55:15 -0400 Received: from stormsc1n15.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta03.csnzoo.com with ESMTP id 2hbcyya2r6-1; Mon, 16 Apr 2018 13:55:15 -0400 From: Project Tracker Reply-To: Project Tracker To: "rhaskellhansen@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <135240169.1951523901315600.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15723092 - "Customer Received Duplicate Item for PO# CS110986837" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_92_1165074525.1523901315599" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.7 X-Spam-Score: -1036 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15723092 "Customer Received Duplicate Item for PO# CS110986837" On 4/16/2018 1:55:14 PM Extranet User - TransOcean wrote: This item was ordered twice for this customer, po# CS110986837 and po# CS111055939. Thank you, Yolanda - Trans Ocean CS Rep. [...] Content analysis details: (-103.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_92_1165074525.1523901315599 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15723092 "Customer Received Duplicate Item for PO# CS110986837" On 4/16/2018 1:55:14 PM Extranet User - TransOcean wrote: This item was ordered twice for this customer, po# CS110986837 and po# CS11= 1055939. Thank you, Yolanda - Trans Ocean CS Rep. All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15723092 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15723092 Update History: 4/16/2018 1:55:14 PM – TransOcean:This item was ordered twi= ce for this customer, po# CS110986837 and po# CS111055939.Thank you,Yolanda= - Trans Ocean CS Rep.4/16/2018 9:00:51 AM – Amanda Parker = (Supplier Operations):Hello Supplier Team-Please advise as soon as possible= .Thank youAmanda4/14/2018 4:08:27 PM – Renae Haskell (Sales= & Service):Hello,Wayfair Operations has opened Ticket .Your response is ne= eded by 01:00 PM EDT 04/16/2018.Follow the process below. DO NOT REPLY TO T= HIS E-MAIL.The customer on PO# CS110986837 has reported receiving a duplica= te shipment of their item(s):Zilla  Blue Ocean Sea Turtle Indoor/Outdo= or Area Rug HLDS3529Please advise in the next 4 business hours if you would= like to issue a call tag for recovery.Additional Detail:Hi there,This cust= omer received 2 only ordered 1.Thank youTo access this ticket:1. Log onto t= he Extranet: [https://partners.wayfair.com/](https://partners.wayfair.com)2= . Click on 'Tickets' tab. A screen will open and list your tickets.3. Click= on the 'View' button of your ticket in the 'Action' column. The ticket det= ails will open.4. Enter your update in the text box on top of the ticket de= tails window and click 'Update' or 'Update - Wayfair Response Required'.Tha= nk you for your cooperation, The Wayfair Team ------=_Part_92_1165074525.1523901315599 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15723092
"Customer Received Duplicate Item fo= r PO# CS110986837"

On 4/16/2018 1:55:14 PM Extranet User - Trans= Ocean wrote:
This item was ordered twice for this customer, po# CS1109= 86837 and po# CS111055939.
Thank you,
Yolanda - Trans Ocean CS Re= p.

All ticket updates should be entered directly on the Extranet= via the link below. Please do not reply via email.
https://partners.w= ayfair.com/v/tickets/extranet_tickets/manage?ticket_number=3D15723092
=
Wayfair Employees, click here to view ticket:
https://admin.wayf= air.com/tracker/views/89.php?prtid=3D15723092

Update History:
4/16/2018 1:55:14 PM= 0;– TransOcean:
This item was ordered twice for this customer, po# CS110986837 and po# C= S111055939.
Thank you,
Yolanda - Trans Ocean CS Rep.
<= br/>
4/16/2018 9:00= :51 AM – Amanda Parker (Supplier Operations):
Hello Supplier Team-

Pleas= e advise as soon as possible.

Thank you

Amanda
<= /div>

4/14/201= 8 4:08:27 PM – Renae Haskell (Sales & Service):
=
Hello,

Wayfair Operation= s has opened Ticket .
Your response is needed by 01:00 PM EDT 04/16/20= 18.
Follow the process below. DO NOT REPLY TO THIS E-MAIL.

= The customer on PO# CS110986837 has reported receiving a duplicate shipment= of their item(s):

Zilla  Blue Ocean Sea Turtle Indoor/Outd= oor Area Rug HLDS3529

Please advise in the next 4 business hours= if you would like to issue a call tag for recovery.

Additional = Detail:
Hi there,
This customer received 2 only ordered 1.
T= hank you

To access this ticket:

1. Log onto the Extra= net: [https://partners.wayfair.com/](https://partners.wayfair.com)
2. = Click on 'Tickets' tab. A screen will open and list your tickets.
3. C= lick on the 'View' button of your ticket in the 'Action' column. The ticket= details will open.
4. Enter your update in the text box on top of the= ticket details window and click 'Update' or 'Update - Wayfair Response Req= uired'.



Thank you for your cooperation, The Wayfair= Team


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