Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id WPGeOstazVqrbwAAInt2oQ ; Tue, 10 Apr 2018 17:46:03 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Tue, 10 Apr 2018 17:46:03 -0700 Received: from mta4.wayfair.com ([162.208.32.9]:52788) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f63tR-0007PZ-Bb; Tue, 10 Apr 2018 17:46:03 -0700 Received: from pps.filterd (bo1mta04.csnzoo.com [127.0.0.1]) by bo1mta04.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w3B0ZXpc022719; Tue, 10 Apr 2018 20:44:42 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta04.csnzoo.com with ESMTP id 2h6sbfjn8j-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Tue, 10 Apr 2018 20:44:42 -0400 Received: from bo1mta04.csnzoo.com (bo1mta04.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w3B0igtx032346; Tue, 10 Apr 2018 20:44:42 -0400 Date: Tue, 10 Apr 2018 20:44:42 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta04.csnzoo.com with ESMTP id 2h6sbfjn87-1; Tue, 10 Apr 2018 20:44:42 -0400 From: Project Tracker Reply-To: Project Tracker To: "cs@transocean.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Cc: "lhodgdon@wayfair.com" Message-ID: <2000368769.11615721523407482274.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15621640 - "US - Problem with an Order / Other - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_563281_2114274477.1523407482274" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.7 X-Spam-Score: -1016 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15621640 "US - Problem with an Order / Other - TransOcean (288)" On 4/10/2018 8:33:02 PM Extranet User - TransOcean wrote: Please see requested info below: Manufacturer Trans Ocean Supplier Trans Ocean Country of Origin India Product Name Liora Manne Lalunita Palm Indoor Rug Green 8'3"X11'6" Supplier part # LNT81602906 Manufacturer part # LNT81602906 Wholesale Cost $390.00 MAP Pricing (if available) $749.00 Shipping Method small parcel Carton Weight 89.01 lbs. Carton Dimensions (Height x Length x Width) 9”X99”X9” Image Location (Supplier website) www.transocean.com (image attached) [...] Content analysis details: (-101.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_563281_2114274477.1523407482274 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15621640 "US - Problem with an Order / Other - TransOcean (288)" On 4/10/2018 8:33:02 PM Extranet User - TransOcean wrote: Please see requested info below: Manufacturer Trans Ocean Supplier Trans Ocean Country of Origin India Product Name Liora Manne Lalunita Palm Indoor Rug Green 8'3"X11'6"= ; Supplier part # LNT81602906 Manufacturer part # LNT81602906 Wholesale Cost $390.00 MAP Pricing (if available) $749.00 Shipping Method small parcel Carton Weight 89.01 lbs. Carton Dimensions (Height x Length x Width) 9”X99”X9” Image Location (Supplier website) www.transocean.com (image attached) All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15621640 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15621640 Update History: 4/10/2018 8:33:02 PM – TransOcean:Please see requested info= below:Manufacturer Trans OceanSupplier Trans OceanCountry of Origin IndiaP= roduct Name Liora Manne Lalunita Palm Indoor Rug Green 8'3"X11'6"Supplier p= art # LNT81602906Manufacturer part # LNT81602906Wholesale Cost $390.00MAP P= ricing (if available) $749.00Shipping Method small parcelCarton Weight 89.0= 1 lbs.Carton Dimensions (Height x Length x Width) 9”X99”X9&rdqu= o;Image Location (Supplier website) www.transocean.com (image attached)4/10= /2018 4:25:11 PM – Leslie Hodgdon (Sales & Service):A new t= icket 15626139 has been created as a copy of 15621640 since it is complete = or closedHello, The customer is interested in the 8.3x11.6 size, but I do n= ot see this item on our site. Please provide the following information: Man= ufacturer SupplierCountry of OriginProduct NameSupplier part #Manufacturer = part #Wholesale CostMAP Pricing (if available)Shipping MethodCarton WeightC= arton Dimensions (Height x Length x Width)Image Location (Supplier website)= 4/10/2018 3:31:53 PM – Amanda Parker (Supplier Operations):= Hello Supplier Team-A cancellation request has been sent. Thank youAmanda4/= 10/2018 2:20:28 PM – TransOcean:PO#:CA109013553Description:= Good afternoon –We received order # CA109013553 for item as noted be= low, Unfortunately the size 8x10 on order is no longer available.We do have= the rug in size 7.6x9.6 which we would be able to offer at 20% off or size= 8.3x11.6 which we will offer at the same cost of the 8x10 originally order= ed.Can you please review order and advise as to how you would like to proce= ed. ------=_Part_563281_2114274477.1523407482274 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15621640
"US - Problem with an Order / Other = - TransOcean (288)"

On 4/10/2018 8:33:02 PM Extranet User - Tran= sOcean wrote:
Please see requested info below:

Manufacturer= Trans Ocean
Supplier Trans Ocean
Country of Origin India
Pr= oduct Name Liora Manne Lalunita Palm Indoor Rug Green 8'3"X11'6"<= br />Supplier part # LNT81602906
Manufacturer part # LNT81602906
= Wholesale Cost $390.00
MAP Pricing (if available) $749.00
Shippin= g Method small parcel
Carton Weight 89.01 lbs.
Carton Dimensions = (Height x Length x Width) 9”X99”X9”
Image Location (= Supplier website) www.transocean.com (image attached)


All = ticket updates should be entered directly on the Extranet via the link belo= w. Please do not reply via email.
https://partners.wayfair.com/v/ticke= ts/extranet_tickets/manage?ticket_number=3D15621640

Wayfair Empl= oyees, click here to view ticket:
https://admin.wayfair.com/tracker/vi= ews/89.php?prtid=3D15621640

Update History:
4/10/2018 8:33:02 PM – Tra= nsOcean:
Please see requ= ested info below:

Manufacturer Trans Ocean
Supplier Trans O= cean
Country of Origin India
Product Name Liora Manne Lalunita Pa= lm Indoor Rug Green 8'3"X11'6"
Supplier part # LNT81602906
Manufa= cturer part # LNT81602906
Wholesale Cost $390.00
MAP Pricing (if = available) $749.00
Shipping Method small parcel
Carton Weight 89.= 01 lbs.
Carton Dimensions (Height x Length x Width) 9”X99”= X9”
Image Location (Supplier website) www.transocean.com (image = attached)


4/10/2018 4:25:11 PM – Leslie Hodgdon (Sales = & Service):
A new ticket= 15626139 has been created as a copy of 15621640 since it is complete or cl= osed
Hello,

The customer is interested in the 8.3x11.6 siz= e, but I do not see this item on our site. Please provide the following inf= ormation:

Manufacturer
Supplier
Country of OriginProduct Name
Supplier part #
Manufacturer part #
Wholesal= e Cost
MAP Pricing (if available)
Shipping Method
Carton Wei= ght
Carton Dimensions (Height x Length x Width)
Image Location (S= upplier website)


4/10/2018 3:31:53 PM – Amanda Parker (Suppli= er Operations):
Hello Su= pplier Team-

A cancellation request has been sent.

T= hank you

Amanda


= 4/10/2018 2:20:28 PM – TransOcean:=
PO#:CA109013553
Description: Good afternoon –

We received order # CA10= 9013553 for item as noted below, Unfortunately the size 8x10 on order is no= longer available.
We do have the rug in size 7.6x9.6 which we would b= e able to offer at 20% off or size 8.3x11.6 which we will offer at the same= cost of the 8x10 originally ordered.

Can you please review orde= r and advise as to how you would like to proceed.


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