Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 4G/gBnInzVq3HwAAInt2oQ ; Tue, 10 Apr 2018 14:06:58 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Tue, 10 Apr 2018 14:06:58 -0700 Received: from mta3.wayfair.com ([162.208.32.8]:51205) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f60Ta-000281-GM; Tue, 10 Apr 2018 14:06:58 -0700 Received: from pps.filterd (bo1mta03.csnzoo.com [127.0.0.1]) by bo1mta03.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w3AL4wZj029692; Tue, 10 Apr 2018 17:05:45 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta03.csnzoo.com with ESMTP id 2h6sayq5wm-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Tue, 10 Apr 2018 17:05:44 -0400 Received: from bo1mta03.csnzoo.com (bo1mta03.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w3AL5Ip5030981; Tue, 10 Apr 2018 17:05:44 -0400 Date: Tue, 10 Apr 2018 17:05:44 -0400 Received: from stormsc1n15.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta03.csnzoo.com with ESMTP id 2h6sayq5wh-1; Tue, 10 Apr 2018 17:05:44 -0400 From: Project Tracker Reply-To: Project Tracker To: "cs@transocean.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <829616901.12613251523394344308.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15626139 - "US - Problem with an Order / Other - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_611123_675347462.1523394344308" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.7 X-Spam-Score: -1036 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15626139 "US - Problem with an Order / Other - TransOcean (288)" On 4/10/2018 5:05:44 PM Extranet User - MMcBride wrote: Hello, The item in question is on your Full Catalog Export as: LNT92602906 Bayou Breeze 87215394971 Arida Palm Hand-Tufted Green Indoor/Outdoor Area Rug Arida Rug Size 9' x 12' I hope this helps you find it in your system. If not CS will be back at 9:00 AM and I know they will be happy to help. [...] Content analysis details: (-103.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_611123_675347462.1523394344308 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15626139 "US - Problem with an Order / Other - TransOcean (288)" On 4/10/2018 5:05:44 PM Extranet User - MMcBride wrote: Hello, The item in question is on your Full Catalog Export as: LNT92602906=09Bayou Breeze=0987215394971=09Arida Palm Hand-Tufted Green Ind= oor/Outdoor Area Rug=09Arida=09Rug Size=099' x 12' I hope this helps you find it in your system. If not CS will be back at 9:00 AM and I know they will be happy to help. Mary All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15626139 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15626139 Update History: 4/10/2018 5:05:44 PM – MMcBride:Hello,The item in question = is on your Full Catalog Export as:LNT92602906=09Bayou Breeze=0987215394971= =09Arida Palm Hand-Tufted Green Indoor/Outdoor Area Rug=09Arida=09Rug Size= =099' x 12'I hope this helps you find it in your system.If not CS will be b= ack at 9:00 AM and I know they will be happy to help.Mary4/10/2018 4:35:59 = PM – Amanda Parker (Supplier Operations):Hello Supplier Tea= m-Please advise as soon as possible.Thank youAmanda4/10/2018 4:25:12 PM= 0;– Leslie Hodgdon (Sales & Service):A new ticket 15626139 has b= een created as a copy of 15621640 since it is complete or closedHello, The = customer is interested in the 8.3x11.6 size, but I do not see this item on = our site. Please provide the following information: Manufacturer SupplierCo= untry of OriginProduct NameSupplier part #Manufacturer part #Wholesale Cost= MAP Pricing (if available)Shipping MethodCarton WeightCarton Dimensions (He= ight x Length x Width)Image Location (Supplier website)4/10/2018 3:31:53 PM=  – Amanda Parker (Supplier Operations):Hello Supplier Team-= A cancellation request has been sent. Thank youAmanda4/10/2018 2:20:28 PM&#= 160;– TransOcean:PO#:CA109013553Description: Good afternoon &nda= sh;We received order # CA109013553 for item as noted below, Unfortunately t= he size 8x10 on order is no longer available.We do have the rug in size 7.6= x9.6 which we would be able to offer at 20% off or size 8.3x11.6 which we w= ill offer at the same cost of the 8x10 originally ordered.Can you please re= view order and advise as to how you would like to proceed. ------=_Part_611123_675347462.1523394344308 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15626139
"US - Problem with an Order / Other = - TransOcean (288)"

On 4/10/2018 5:05:44 PM Extranet User - MMcB= ride wrote:
Hello,
The item in question is on your Full Catalog E= xport as:
LNT92602906=09Bayou Breeze=0987215394971=09Arida Palm Hand-T= ufted Green Indoor/Outdoor Area Rug=09Arida=09Rug Size=099' x 12'
I ho= pe this helps you find it in your system.
If not CS will be back at 9:= 00 AM and I know they will be happy to help.

Mary

All= ticket updates should be entered directly on the Extranet via the link bel= ow. Please do not reply via email.
https://partners.wayfair.com/v/tick= ets/extranet_tickets/manage?ticket_number=3D15626139

Wayfair Emp= loyees, click here to view ticket:
https://admin.wayfair.com/tracker/v= iews/89.php?prtid=3D15626139

Update History:
4/10/2018 5:05:44 PM – MM= cBride:
Hello,
The = item in question is on your Full Catalog Export as:
LNT92602906=09Bayo= u Breeze=0987215394971=09Arida Palm Hand-Tufted Green Indoor/Outdoor Area R= ug=09Arida=09Rug Size=099' x 12'
I hope this helps you find it in your= system.
If not CS will be back at 9:00 AM and I know they will be hap= py to help.

Mary


4/10/2018 4:35:59 PM – Amanda Par= ker (Supplier Operations):
Hello Supplier Team-

Please advise as soon as possible.
=
Thank you

Amanda


4/10/2018 4:25:12 PM – Lesl= ie Hodgdon (Sales & Service):
A new ticket 15626139 has been created as a copy of 15621640 since it= is complete or closed
Hello,

The customer is interested i= n the 8.3x11.6 size, but I do not see this item on our site. Please provide= the following information:

Manufacturer
Supplier
Co= untry of Origin
Product Name
Supplier part #
Manufacturer pa= rt #
Wholesale Cost
MAP Pricing (if available)
Shipping Meth= od
Carton Weight
Carton Dimensions (Height x Length x Width)
Image Location (Supplier website)


4/10/2018 3:31:53 PM – Ama= nda Parker (Supplier Operations):
Hello Supplier Team-

A cancellation request has been s= ent.

Thank you

Amanda


4/10/2018 2:20:28 PM &ndash= ; TransOcean:
PO#:C= A109013553

Description: Good afternoon –

We rec= eived order # CA109013553 for item as noted below, Unfortunately the size 8= x10 on order is no longer available.
We do have the rug in size 7.6x9.= 6 which we would be able to offer at 20% off or size 8.3x11.6 which we will= offer at the same cost of the 8x10 originally ordered.

Can you = please review order and advise as to how you would like to proceed.


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