Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id AAIRC+8dzVphDAAAInt2oQ ; Tue, 10 Apr 2018 13:26:23 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Tue, 10 Apr 2018 13:26:23 -0700 Received: from mta2.wayfair.com ([162.208.32.7]:52590) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f5zqJ-0000us-N2; Tue, 10 Apr 2018 13:26:23 -0700 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w3AKMaVQ004325; Tue, 10 Apr 2018 16:25:12 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta02.csnzoo.com with ESMTP id 2h6sayxhtt-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Tue, 10 Apr 2018 16:25:12 -0400 Received: from bo1mta02.csnzoo.com (bo1mta02.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w3AKM0p1003248; Tue, 10 Apr 2018 16:25:12 -0400 Date: Tue, 10 Apr 2018 16:25:12 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta02.csnzoo.com with ESMTP id 2h6sayxhtp-1; Tue, 10 Apr 2018 16:25:12 -0400 From: Leslie Hodgdon Reply-To: Leslie Hodgdon To: "lhodgdon@wayfair.com" , "cs@transocean.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <743262305.11447481523391912386.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15626139 - "US - Problem with an Order / Other - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_555029_1926931289.1523391912386" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.7 X-Spam-Score: -1036 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15626139 "US - Problem with an Order / Other - TransOcean (288)" On 4/10/2018 4:25:11 PM Leslie Hodgdon wrote: A new ticket 15626139 has been created as a copy of 15621640 since it is complete or closed Hello, [...] Content analysis details: (-103.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_555029_1926931289.1523391912386 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15626139 "US - Problem with an Order / Other - TransOcean (288)" On 4/10/2018 4:25:11 PM Leslie Hodgdon wrote: A new ticket 15626139 has been created as a copy of 15621640 since it is co= mplete or closed Hello,=20 The customer is interested in the 8.3x11.6 size, but I do not see this item= on our site. Please provide the following information:=20 Manufacturer=20 Supplier Country of Origin Product Name Supplier part # Manufacturer part # Wholesale Cost MAP Pricing (if available) Shipping Method Carton Weight Carton Dimensions (Height x Length x Width) Image Location (Supplier website) All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15626139 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15626139 Update History: 4/10/2018 4:25:12 PM – Leslie Hodgdon (Sales & Service):A n= ew ticket 15626139 has been created as a copy of 15621640 since it is compl= ete or closedHello, The customer is interested in the 8.3x11.6 size, but I = do not see this item on our site. Please provide the following information:= Manufacturer SupplierCountry of OriginProduct NameSupplier part #Manufactu= rer part #Wholesale CostMAP Pricing (if available)Shipping MethodCarton Wei= ghtCarton Dimensions (Height x Length x Width)Image Location (Supplier webs= ite)4/10/2018 3:31:53 PM – Amanda Parker (Supplier Operatio= ns):Hello Supplier Team-A cancellation request has been sent. Thank youAman= da4/10/2018 2:20:28 PM – TransOcean:PO#:CA109013553Descript= ion: Good afternoon –We received order # CA109013553 for item as note= d below, Unfortunately the size 8x10 on order is no longer available.We do = have the rug in size 7.6x9.6 which we would be able to offer at 20% off or = size 8.3x11.6 which we will offer at the same cost of the 8x10 originally o= rdered.Can you please review order and advise as to how you would like to p= roceed. ------=_Part_555029_1926931289.1523391912386 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15626139
"US - Problem with an Order / Other = - TransOcean (288)"

On 4/10/2018 4:25:11 PM Leslie Hodgdon wrote= :
A new ticket 15626139 has been created as a copy of 15621640 since i= t is complete or closed
Hello,

The customer is interested = in the 8.3x11.6 size, but I do not see this item on our site. Please provid= e the following information:

Manufacturer
Supplier
C= ountry of Origin
Product Name
Supplier part #
Manufacturer p= art #
Wholesale Cost
MAP Pricing (if available)
Shipping Met= hod
Carton Weight
Carton Dimensions (Height x Length x Width)
Image Location (Supplier website)

All ticket updates should be= entered directly on the Extranet via the link below. Please do not reply v= ia email.
https://partners.wayfair.com/v/tickets/extranet_tickets/mana= ge?ticket_number=3D15626139

Wayfair Employees, click here to vie= w ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid=3D15626= 139

Update History:
4/10/2018 4:25:12 PM – Leslie Hodgdon (Sales & Ser= vice):
A new ticket 1562= 6139 has been created as a copy of 15621640 since it is complete or closed<= br />Hello,

The customer is interested in the 8.3x11.6 size, bu= t I do not see this item on our site. Please provide the following informat= ion:

Manufacturer
Supplier
Country of Origin
Pr= oduct Name
Supplier part #
Manufacturer part #
Wholesale Cos= t
MAP Pricing (if available)
Shipping Method
Carton WeightCarton Dimensions (Height x Length x Width)
Image Location (Suppli= er website)


4/10/2018 3:31:53 PM – Amanda Parker (Supplier Op= erations):
Hello Supplie= r Team-

A cancellation request has been sent.

Thank = you

Amanda


4/10/2018 2:20:28 PM – TransOcean:
PO#:CA109013553

D= escription: Good afternoon –

We received order # CA1090135= 53 for item as noted below, Unfortunately the size 8x10 on order is no long= er available.
We do have the rug in size 7.6x9.6 which we would be abl= e to offer at 20% off or size 8.3x11.6 which we will offer at the same cost= of the 8x10 originally ordered.

Can you please review order and= advise as to how you would like to proceed.


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