Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id CEciDAtwvlq3EwAAInt2oQ ; Fri, 30 Mar 2018 10:12:43 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Fri, 30 Mar 2018 10:12:43 -0700 Received: from mta2.wayfair.com ([162.208.32.7]:56008) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f1xZr-0001Ld-33 for cs@transocean.com; Fri, 30 Mar 2018 10:12:43 -0700 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2UH56G1008409 for ; Fri, 30 Mar 2018 13:11:53 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta02.csnzoo.com with ESMTP id 2h0mv510hb-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Fri, 30 Mar 2018 13:11:53 -0400 Received: from bo1mta02.csnzoo.com (bo1mta02.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2UH6IhC011115 for ; Fri, 30 Mar 2018 13:11:53 -0400 Date: Fri, 30 Mar 2018 13:11:53 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta02.csnzoo.com with ESMTP id 2h0mv510ha-1; Fri, 30 Mar 2018 13:11:53 -0400 From: James Boyman Reply-To: James Boyman To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <1887854641.852091522429913301.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15384121 - "US - Credit Recovery Needed - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_41857_1186516968.1522429913300" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.9 X-Spam-Score: -1038 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15384121 "US - Credit Recovery Needed - TransOcean (288)" On 3/30/2018 1:11:53 PM James Boyman wrote: Hi Moe, For a rug, the customer can usually use a large plastic bag as alternative packaging to return the item. [...] Content analysis details: (-103.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message X-Spam-Flag: NO ------=_Part_41857_1186516968.1522429913300 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline Update posted to ticket #15384121 "US - Credit Recovery Needed - TransOcean (288)" On 3/30/2018 1:11:53 PM James Boyman wrote: Hi Moe, For a rug, the customer can usually use a large plastic bag as alternative packaging to return the item. Let me know if there are further questions. Thanks, James Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=15384121 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=15384121 Update History: 3/30/2018 1:11:53 PM – James Boyman (Supplier Operations):Hi Moe, For a rug, the customer can usually use a large plastic bag as alternative packaging to return the item.Let me know if there are further questions. Thanks,James3/30/2018 11:55:17 AM – Moe Williams (Sales & Service):A new ticket 15384121 has been created as a copy of 15362361 since it is complete or closedHello,This customer has reached out and advised me that she does not have any of the original packaging for the initial product as it was wrapped in plastic. Could you please provide an update what you would like the ct to do. Thanks for your time.3/29/2018 1:27:57 PM – James Boyman (Supplier Operations):Customer notified.Thanks,James3/29/2018 12:45:30 PM – TransOcean:Credit Recovery NeededCredit ID - 8653204Purchase Order - CS108009533Carrier Name - FedExRecovery Method - Pickup ------=_Part_41857_1186516968.1522429913300 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15384121
"US - Credit Recovery Needed - Trans= Ocean (288)"

On 3/30/2018 1:11:53 PM James Boyman wrote:
Hi= Moe,

For a rug, the customer can usually use a large plastic b= ag as alternative packaging to return the item.

Let me know if t= here are further questions.

Thanks,

James

Suppliers, click here to view ticket:
https://partners.wayfair.com/v/= tickets/extranet_tickets/manage?ticket_number=3D15384121

Wayfair= Employees, click here to view ticket:
https://admin.wayfair.com/track= er/views/89.php?prtid=3D15384121

Update History:
3/30/2018 1:11:53 PM –= 0;James Boyman (Supplier Operations):
Hi Moe,

For a rug, the customer can usually use a= large plastic bag as alternative packaging to return the item.

= Let me know if there are further questions.

Thanks,

= James


3/30/2018 11:55:17 AM – Moe Williams (Sales & Service):=
A new ticket 15384121 h= as been created as a copy of 15362361 since it is complete or closed
H= ello,
This customer has reached out and advised me that she does not h= ave any of the original packaging for the initial product as it was wrapped= in plastic. Could you please provide an update what you would like the ct = to do. Thanks for your time.


3/29/2018 1:27:57 PM – James Boy= man (Supplier Operations):
Customer notified.

Thanks,


James
=

3/29/2018 12:= 45:30 PM – TransOcean:
Credit Recovery Needed

Credit ID - 8653204
<= br />Purchase Order - CS108009533

Carrier Name - FedEx

Recovery Method - Pickup


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