Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id KBr2NRlevlqRcgAAInt2oQ ; Fri, 30 Mar 2018 08:56:09 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Fri, 30 Mar 2018 08:56:09 -0700 Received: from mta3.wayfair.com ([162.208.32.8]:34837) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f1wNj-0007bN-KN for cs@transocean.com; Fri, 30 Mar 2018 08:56:09 -0700 Received: from pps.filterd (bo1mta03.csnzoo.com [127.0.0.1]) by bo1mta03.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2UFoK6w008263 for ; Fri, 30 Mar 2018 11:55:17 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta03.csnzoo.com with ESMTP id 2h0mv3xst7-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Fri, 30 Mar 2018 11:55:17 -0400 Received: from bo1mta03.csnzoo.com (bo1mta03.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2UFoLx8008305 for ; Fri, 30 Mar 2018 11:55:17 -0400 Date: Fri, 30 Mar 2018 11:55:17 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta03.csnzoo.com with ESMTP id 2h0mv3xst5-1; Fri, 30 Mar 2018 11:55:17 -0400 From: Moe Williams Reply-To: Moe Williams To: "jboyman@wayfair.com" , "mowilliams@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <207732332.737211522425317365.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15384121 - "US - Credit Recovery Needed - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_36232_1415348634.1522425317365" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.9 X-Spam-Score: -1038 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15384121 "US - Credit Recovery Needed - TransOcean (288)" On 3/30/2018 11:55:17 AM Moe Williams wrote: A new ticket 15384121 has been created as a copy of 15362361 since it is complete or closed Hello, This customer has reached out and advised me that she does not have any of the original packaging for the initial product as it was wrapped in plastic. Could you please provide an update what you would like the ct to do. Thanks for your time. [...] Content analysis details: (-103.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -100 USER_IN_WHITELIST From: address is in the user's white-list -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO ------=_Part_36232_1415348634.1522425317365 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline Update posted to ticket #15384121 "US - Credit Recovery Needed - TransOcean (288)" On 3/30/2018 11:55:17 AM Moe Williams wrote: A new ticket 15384121 has been created as a copy of 15362361 since it is complete or closed Hello, This customer has reached out and advised me that she does not have any of the original packaging for the initial product as it was wrapped in plastic. Could you please provide an update what you would like the ct to do. Thanks for your time. Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=15384121 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=15384121 Update History: 3/30/2018 11:55:17 AM – Moe Williams (Sales & Service):A new ticket 15384121 has been created as a copy of 15362361 since it is complete or closedHello,This customer has reached out and advised me that she does not have any of the original packaging for the initial product as it was wrapped in plastic. Could you please provide an update what you would like the ct to do. Thanks for your time.3/29/2018 1:27:57 PM – James Boyman (Supplier Operations):Customer notified.Thanks,James3/29/2018 12:45:30 PM – TransOcean:Credit Recovery NeededCredit ID - 8653204Purchase Order - CS108009533Carrier Name - FedExRecovery Method - Pickup ------=_Part_36232_1415348634.1522425317365 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15384121
"US - Credit Recovery Needed - Trans= Ocean (288)"

On 3/30/2018 11:55:17 AM Moe Williams wrote:
A= new ticket 15384121 has been created as a copy of 15362361 since it is com= plete or closed
Hello,
This customer has reached out and advised = me that she does not have any of the original packaging for the initial pro= duct as it was wrapped in plastic. Could you please provide an update what = you would like the ct to do. Thanks for your time.

Suppliers, cl= ick here to view ticket:
https://partners.wayfair.com/v/tickets/extran= et_tickets/manage?ticket_number=3D15384121

Wayfair Employees, cl= ick here to view ticket:
https://admin.wayfair.com/tracker/views/89.ph= p?prtid=3D15384121

Update History:
<= span class=3D"boldtext">3/30/2018 11:55:17 AM – Moe William= s (Sales & Service):
A n= ew ticket 15384121 has been created as a copy of 15362361 since it is compl= ete or closed
Hello,
This customer has reached out and advised me= that she does not have any of the original packaging for the initial produ= ct as it was wrapped in plastic. Could you please provide an update what yo= u would like the ct to do. Thanks for your time.


<= div class=3D"update ">3/29/2018 1:27:57 PM &n= dash; James Boyman (Supplier Operations):
Customer notified.

Thanks,

James


3/29/2018 12:45:30 PM – TransOcean:
Credit Recovery Needed

Credit= ID - 8653204

Purchase Order - CS108009533

Carrier Na= me - FedEx

Recovery Method - Pickup


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