Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id eO6HDOq0u1oZZQAAInt2oQ ; Wed, 28 Mar 2018 08:29:46 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Wed, 28 Mar 2018 08:29:46 -0700 Received: from mta2.wayfair.com ([162.208.32.7]:41348) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f1D19-0006kf-6O for cs@transocean.com; Wed, 28 Mar 2018 08:29:46 -0700 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2SFRZgJ002161 for ; Wed, 28 Mar 2018 11:28:58 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta02.csnzoo.com with ESMTP id 2gwj11mbhc-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Wed, 28 Mar 2018 11:28:58 -0400 Received: from bo1mta02.csnzoo.com (bo1mta02.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2SF6rE3030384 for ; Wed, 28 Mar 2018 11:28:57 -0400 Date: Wed, 28 Mar 2018 11:28:57 -0400 Received: from stormsc1n15.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta02.csnzoo.com with ESMTP id 2gwj11mbh6-1; Wed, 28 Mar 2018 11:28:57 -0400 From: James Boyman Reply-To: James Boyman To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <601076299.8067901522250937570.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15129949 - "US - Credit Recovery General Inquiry - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_393730_1119215097.1522250937570" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.9 X-Spam-Score: -1038 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/28/2018 11:28:57 AM James Boyman wrote: Hello, As far as I can tell that is the case, they received 2 of the same incorrect rug. Please issue call tags by 3/29 if you would like these items back for inspection. [...] Content analysis details: (-103.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message X-Spam-Flag: NO ------=_Part_393730_1119215097.1522250937570 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/28/2018 11:28:57 AM James Boyman wrote: Hello, As far as I can tell that is the case, they received 2 of the same incorrec= t rug. Please issue call tags by 3/29 if you would like these items back fo= r inspection.=20 Let me know if you have further questions or concerns. Thank you, James Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15129949 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15129949 Update History: 3/28/2018 11:28:57 AM – James Boyman (Supplier Operations):= Hello,As far as I can tell that is the case, they received 2 of the same in= correct rug. Please issue call tags by 3/29 if you would like these items b= ack for inspection. Let me know if you have further questions or concerns.T= hank you,James3/27/2018 10:28:03 AM – TransOcean:I am sorry= to hear customer received the incorrect size. I do see 2 pcs. against ord= er # CS108009533. Were both received as a 4x6? Please advise to ensure the= return is processed properly. Thanks, SN3/26/2018 1:41:14 PM –&= #160;James Boyman (Supplier Operations):Hi TransOcean team,Please see the a= ttached photo from the customer. They ordered model number RVLR8225704 and = were expecting a 2' x 8" runner. Please advise.Thanks,James3/22/2018 1:30:2= 3 PM – James Boyman (Supplier Operations):I have requested = photos from the customer. Please allow a few business days for the request = to process. If the customer is unable to provide images, retrieval of the i= tem may be the best solution for further investigation.Please do know that = sometimes customers are unable to identify which number on the box is the a= ctual model # and can sometimes mistake printed SKU's, PO's or UPC numbers = for model numbers by mistake.Let me know if you have any additional questio= ns or concerns.Thanks,James3/20/2018 9:52:05 AM – TransOcea= n:Credit Recovery Issue/InquiryCredit ID - 8653204Purchase Order - CS108009= 533Can you please advise what size the customer says they received? The mod= el no's you provided are out internal purchase orders, they are not model n= umbers. Sandy N. ------=_Part_393730_1119215097.1522250937570 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129949
"US - Credit Recovery General Inquir= y - TransOcean (288)"

On 3/28/2018 11:28:57 AM James Boyman wrot= e:
Hello,

As far as I can tell that is the case, they recei= ved 2 of the same incorrect rug. Please issue call tags by 3/29 if you woul= d like these items back for inspection.

Let me know if you have= further questions or concerns.

Thank you,

James

Suppliers, click here to view ticket:
https://partners.wayfair.= com/v/tickets/extranet_tickets/manage?ticket_number=3D15129949

W= ayfair Employees, click here to view ticket:
https://admin.wayfair.com= /tracker/views/89.php?prtid=3D15129949

Update History:
3/28/2018 11:28:57 AM &nda= sh; James Boyman (Supplier Operations):
Hello,

As far as I can tell that is the cas= e, they received 2 of the same incorrect rug. Please issue call tags by 3/2= 9 if you would like these items back for inspection.

Let me kno= w if you have further questions or concerns.

Thank you,
James


3/27/2018 10:28:03 AM – TransOcean:
I am sorry to hear customer received the= incorrect size. I do see 2 pcs. against order # CS108009533. Were both re= ceived as a 4x6? Please advise to ensure the return is processed properly.= Thanks, SN


3/26/2018 1:41:14 PM – James Boyman (Supplier Ope= rations):
Hi TransOcean = team,

Please see the attached photo from the customer. They orde= red model number RVLR8225704 and were expecting a 2' x 8" runner. Please ad= vise.

Thanks,

James


3/22/2018 1:30:23 PM –&#= 160;James Boyman (Supplier Operations):
I have requested photos from the customer. Please allow a f= ew business days for the request to process. If the customer is unable to p= rovide images, retrieval of the item may be the best solution for further i= nvestigation.

Please do know that sometimes customers are unable= to identify which number on the box is the actual model # and can sometime= s mistake printed SKU's, PO's or UPC numbers for model numbers by mistake.<= br />
Let me know if you have any additional questions or concerns.
Thanks,

James


3/20/2018 9:52:05 AM – Tran= sOcean:
Credit Recovery = Issue/Inquiry

Credit ID - 8653204

Purchase Order - CS= 108009533

Can you please advise what size the customer says they= received? The model no's you provided are out internal purchase orders, th= ey are not model numbers. Sandy N.


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