Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id KKXENiJVulryQwAAInt2oQ ; Tue, 27 Mar 2018 07:28:50 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Tue, 27 Mar 2018 07:28:50 -0700 Received: from mta4.wayfair.com ([162.208.32.9]:34605) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f0pae-0004Ut-GG for cs@transocean.com; Tue, 27 Mar 2018 07:28:50 -0700 Received: from pps.filterd (bo1mta04.csnzoo.com [127.0.0.1]) by bo1mta04.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2REKrHc008074 for ; Tue, 27 Mar 2018 10:28:03 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta04.csnzoo.com with ESMTP id 2gwj0ym7v5-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Tue, 27 Mar 2018 10:28:03 -0400 Received: from bo1mta04.csnzoo.com (bo1mta04.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2REM6cB010591 for ; Tue, 27 Mar 2018 10:28:03 -0400 Date: Tue, 27 Mar 2018 10:28:03 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta04.csnzoo.com with ESMTP id 2gwj0ym7v4-1; Tue, 27 Mar 2018 10:28:03 -0400 From: Project Tracker Reply-To: Project Tracker To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <836346997.6364981522160883271.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15129949 - "US - Credit Recovery General Inquiry - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_312920_1498296333.1522160883271" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.9 X-Spam-Score: -1018 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/27/2018 10:28:03 AM Extranet User - TransOcean wrote: I am sorry to hear customer received the incorrect size. I do see 2 pcs. against order # CS108009533. Were both received as a 4x6? Please advise to ensure the return is processed properly. Thanks, SN [...] Content analysis details: (-101.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message X-Spam-Flag: NO ------=_Part_312920_1498296333.1522160883271 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/27/2018 10:28:03 AM Extranet User - TransOcean wrote: I am sorry to hear customer received the incorrect size. I do see 2 pcs. a= gainst order # CS108009533. Were both received as a 4x6? Please advise to = ensure the return is processed properly. Thanks, SN Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15129949 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15129949 Update History: 3/27/2018 10:28:03 AM – TransOcean:I am sorry to hear custo= mer received the incorrect size. I do see 2 pcs. against order # CS1080095= 33. Were both received as a 4x6? Please advise to ensure the return is pro= cessed properly. Thanks, SN3/26/2018 1:41:14 PM – James Boy= man (Supplier Operations):Hi TransOcean team,Please see the attached photo = from the customer. They ordered model number RVLR8225704 and were expecting= a 2' x 8" runner. Please advise.Thanks,James3/22/2018 1:30:23 PM &nda= sh; James Boyman (Supplier Operations):I have requested photos from th= e customer. Please allow a few business days for the request to process. If= the customer is unable to provide images, retrieval of the item may be the= best solution for further investigation.Please do know that sometimes cust= omers are unable to identify which number on the box is the actual model # = and can sometimes mistake printed SKU's, PO's or UPC numbers for model numb= ers by mistake.Let me know if you have any additional questions or concerns= .Thanks,James3/20/2018 9:52:05 AM – TransOcean:Credit Recov= ery Issue/InquiryCredit ID - 8653204Purchase Order - CS108009533Can you ple= ase advise what size the customer says they received? The model no's you pr= ovided are out internal purchase orders, they are not model numbers. Sandy = N. ------=_Part_312920_1498296333.1522160883271 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129949
"US - Credit Recovery General Inquir= y - TransOcean (288)"

On 3/27/2018 10:28:03 AM Extranet User - T= ransOcean wrote:
I am sorry to hear customer received the incorrect si= ze. I do see 2 pcs. against order # CS108009533. Were both received as a 4= x6? Please advise to ensure the return is processed properly. Thanks, SN
Suppliers, click here to view ticket:
https://partners.wayfa= ir.com/v/tickets/extranet_tickets/manage?ticket_number=3D15129949

Wayfair Employees, click here to view ticket:
https://admin.wayfair.= com/tracker/views/89.php?prtid=3D15129949

Update History:
<= div class=3D"update ">3/27/2018 10:28:03 AM &= ndash; TransOcean:
= I am sorry to hear customer received the incorrect size. I do see 2 pcs. a= gainst order # CS108009533. Were both received as a 4x6? Please advise to = ensure the return is processed properly. Thanks, SN


3/26/2018 1:41:14 PM = ;– James Boyman (Supplier Operations):
Hi TransOcean team,

Please see the att= ached photo from the customer. They ordered model number RVLR8225704 and we= re expecting a 2' x 8" runner. Please advise.

Thanks,

James


3/22/2018 1:30:23 PM – James Boyman (Supplier Operatio= ns):
I have requested ph= otos from the customer. Please allow a few business days for the request to= process. If the customer is unable to provide images, retrieval of the ite= m may be the best solution for further investigation.

Please do = know that sometimes customers are unable to identify which number on the bo= x is the actual model # and can sometimes mistake printed SKU's, PO's or UP= C numbers for model numbers by mistake.

Let me know if you have = any additional questions or concerns.

Thanks,

James


3/2= 0/2018 9:52:05 AM – TransOcean:
Credit Recovery Issue/Inquiry

Credit ID = - 8653204

Purchase Order - CS108009533

Can you please= advise what size the customer says they received? The model no's you provi= ded are out internal purchase orders, they are not model numbers. Sandy N.<= /div>


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