Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id ACrZLuswuVq1BwAAInt2oQ ; Mon, 26 Mar 2018 10:42:03 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Mon, 26 Mar 2018 10:42:03 -0700 Received: from mta3.wayfair.com ([162.208.32.8]:34400) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f0W83-0000Zr-KO for cs@transocean.com; Mon, 26 Mar 2018 10:42:03 -0700 Received: from pps.filterd (bo1mta03.csnzoo.com [127.0.0.1]) by bo1mta03.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2QHZide019854 for ; Mon, 26 Mar 2018 13:41:14 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta03.csnzoo.com with ESMTP id 2gxvsjndme-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Mon, 26 Mar 2018 13:41:14 -0400 Received: from bo1mta03.csnzoo.com (bo1mta03.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2QHZiF9019920 for ; Mon, 26 Mar 2018 13:41:14 -0400 Date: Mon, 26 Mar 2018 13:41:14 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta03.csnzoo.com with ESMTP id 2gxvsjndmc-1; Mon, 26 Mar 2018 13:41:14 -0400 From: James Boyman Reply-To: James Boyman To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <1756743568.4961201522086074035.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15129949 - "US - Credit Recovery General Inquiry - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_244651_912660112.1522086074035" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.9 X-Spam-Score: -1038 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/26/2018 1:41:13 PM James Boyman wrote: Hi TransOcean team, Please see the attached photo from the customer. They ordered model number RVLR8225704 and were expecting a 2' x 8" runner. Please advise. [...] Content analysis details: (-103.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO ------=_Part_244651_912660112.1522086074035 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/26/2018 1:41:13 PM James Boyman wrote: Hi TransOcean team, Please see the attached photo from the customer. They ordered model number = RVLR8225704 and were expecting a 2' x 8" runner. Please advise. Thanks, James Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15129949 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15129949 Update History: 3/26/2018 1:41:14 PM – James Boyman (Supplier Operations):H= i TransOcean team,Please see the attached photo from the customer. They ord= ered model number RVLR8225704 and were expecting a 2' x 8" runner. Please a= dvise.Thanks,James3/22/2018 1:30:23 PM – James Boyman (Supp= lier Operations):I have requested photos from the customer. Please allow a = few business days for the request to process. If the customer is unable to = provide images, retrieval of the item may be the best solution for further = investigation.Please do know that sometimes customers are unable to identif= y which number on the box is the actual model # and can sometimes mistake p= rinted SKU's, PO's or UPC numbers for model numbers by mistake.Let me know = if you have any additional questions or concerns.Thanks,James3/20/2018 9:52= :05 AM – TransOcean:Credit Recovery Issue/InquiryCredit ID = - 8653204Purchase Order - CS108009533Can you please advise what size the cu= stomer says they received? The model no's you provided are out internal pur= chase orders, they are not model numbers. Sandy N. ------=_Part_244651_912660112.1522086074035 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129949
"US - Credit Recovery General Inquir= y - TransOcean (288)"

On 3/26/2018 1:41:13 PM James Boyman wrote= :
Hi TransOcean team,

Please see the attached photo from th= e customer. They ordered model number RVLR8225704 and were expecting a 2' x= 8" runner. Please advise.

Thanks,

James
Suppliers, click here to view ticket:
https://partners.wayfair.com= /v/tickets/extranet_tickets/manage?ticket_number=3D15129949

Wayf= air Employees, click here to view ticket:
https://admin.wayfair.com/tr= acker/views/89.php?prtid=3D15129949

Update History:
3/26/2018 1:41:14 PM –&= #160;James Boyman (Supplier Operations):
Hi TransOcean team,

Please see the attached pho= to from the customer. They ordered model number RVLR8225704 and were expect= ing a 2' x 8" runner. Please advise.

Thanks,

James


3/22= /2018 1:30:23 PM – James Boyman (Supplier Operations):
I have requested photos from= the customer. Please allow a few business days for the request to process.= If the customer is unable to provide images, retrieval of the item may be = the best solution for further investigation.

Please do know that= sometimes customers are unable to identify which number on the box is the = actual model # and can sometimes mistake printed SKU's, PO's or UPC numbers= for model numbers by mistake.

Let me know if you have any addit= ional questions or concerns.

Thanks,

James


3/20/2018 9:= 52:05 AM – TransOcean:
Credit Recovery Issue/Inquiry

Credit ID - 8653204=

Purchase Order - CS108009533

Can you please advise w= hat size the customer says they received? The model no's you provided are o= ut internal purchase orders, they are not model numbers. Sandy N.


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