Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id qMNwN7wduVrFZAAAInt2oQ ; Mon, 26 Mar 2018 09:20:12 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Mon, 26 Mar 2018 09:20:12 -0700 Received: from mta1.wayfair.com ([162.208.32.6]:43367) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f0Uqo-0006ja-3J for cs@transocean.com; Mon, 26 Mar 2018 09:20:12 -0700 Received: from pps.filterd (bo1mta01.csnzoo.com [127.0.0.1]) by bo1mta01.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2QGH1Sm015326 for ; Mon, 26 Mar 2018 12:19:21 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta01.csnzoo.com with ESMTP id 2gwj0y8uge-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Mon, 26 Mar 2018 12:19:21 -0400 Received: from bo1mta01.csnzoo.com (bo1mta01.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2QG67t6023297 for ; Mon, 26 Mar 2018 12:19:20 -0400 Date: Mon, 26 Mar 2018 12:19:20 -0400 Received: from stormsc1n53.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta01.csnzoo.com with ESMTP id 2gwj0y8ug9-1; Mon, 26 Mar 2018 12:19:20 -0400 From: James Boyman Reply-To: James Boyman To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <262913654.4806221522081160718.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15129911 - "US - Credit Recovery General Inquiry - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_237177_119664637.1522081160718" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.9 X-Spam-Score: -1018 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15129911 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/26/2018 12:19:20 PM James Boyman wrote: Hello, Unfortunately, the customer was not able to provide images of the item. If you wish to retrieve the item for inspection, please follow the Recovery Needed Process on the extranet portal as retrieval of Mis-shipped products are the suppliers' responsibility. [...] Content analysis details: (-101.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO ------=_Part_237177_119664637.1522081160718 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129911 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/26/2018 12:19:20 PM James Boyman wrote: Hello, Unfortunately, the customer was not able to provide images of the item. If = you wish to retrieve the item for inspection, please follow the Recovery Ne= eded Process on the extranet portal as retrieval of Mis-shipped products ar= e the suppliers' responsibility. It is in your interest to retrieve items as often as possible. If you were = to issue a retrieval and have the item returned, and it turns out to be cor= rect, Wayfair will refund you for the shipping cost and process as a normal= return. If the customer receives the return request and never sends the it= em back, we will close the credit. Please open a new ticket if you have questions or concerns. Regards, James Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15129911 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15129911 Update History: 3/26/2018 12:19:20 PM – James Boyman (Supplier Operations):= Hello,Unfortunately, the customer was not able to provide images of the ite= m. If you wish to retrieve the item for inspection, please follow the Recov= ery Needed Process on the extranet portal as retrieval of Mis-shipped produ= cts are the suppliers' responsibility.It is in your interest to retrieve it= ems as often as possible. If you were to issue a retrieval and have the ite= m returned, and it turns out to be correct, Wayfair will refund you for the= shipping cost and process as a normal return. If the customer receives the= return request and never sends the item back, we will close the credit.Ple= ase open a new ticket if you have questions or concerns.Regards,James3/22/2= 018 12:16:48 PM – James Boyman (Supplier Operations):Hi San= dy,I wasn't able to find the information in the order notes. I have request= ed photos from the customer. Please allow a few business days for the reque= st to process. If the customer is unable to provide images, retrieval of th= e item may be the best solution for further investigation.Let me know if yo= u have any additional questions or concerns.Thanks,James3/20/2018 9:50:31 A= M – TransOcean:Credit Recovery Issue/InquiryCredit ID - 864= 5815Purchase Order - CS107519427Good Morning - Can you please advise what c= olor was received as opposed to what was ordered, Thank you, Sandy N. ------=_Part_237177_119664637.1522081160718 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129911
"US - Credit Recovery General Inquir= y - TransOcean (288)"

On 3/26/2018 12:19:20 PM James Boyman wrot= e:
Hello,

Unfortunately, the customer was not able to provi= de images of the item. If you wish to retrieve the item for inspection, ple= ase follow the Recovery Needed Process on the extranet portal as retrieval = of Mis-shipped products are the suppliers' responsibility.

It is= in your interest to retrieve items as often as possible. If you were to is= sue a retrieval and have the item returned, and it turns out to be correct,= Wayfair will refund you for the shipping cost and process as a normal retu= rn. If the customer receives the return request and never sends the item ba= ck, we will close the credit.

Please open a new ticket if you ha= ve questions or concerns.

Regards,

James

S= uppliers, click here to view ticket:
https://partners.wayfair.com/v/ti= ckets/extranet_tickets/manage?ticket_number=3D15129911

Wayfair E= mployees, click here to view ticket:
https://admin.wayfair.com/tracker= /views/89.php?prtid=3D15129911

Update History:
3/26/2018 12:19:20 PM –= 60;James Boyman (Supplier Operations):
Hello,

Unfortunately, the customer was not able t= o provide images of the item. If you wish to retrieve the item for inspecti= on, please follow the Recovery Needed Process on the extranet portal as ret= rieval of Mis-shipped products are the suppliers' responsibility.

It is in your interest to retrieve items as often as possible. If you wer= e to issue a retrieval and have the item returned, and it turns out to be c= orrect, Wayfair will refund you for the shipping cost and process as a norm= al return. If the customer receives the return request and never sends the = item back, we will close the credit.

Please open a new ticket if= you have questions or concerns.

Regards,

James
=


3/22/20= 18 12:16:48 PM – James Boyman (Supplier Operations):=
Hi Sandy,

I wasn't = able to find the information in the order notes. I have requested photos fr= om the customer. Please allow a few business days for the request to proces= s. If the customer is unable to provide images, retrieval of the item may b= e the best solution for further investigation.

Let me know if yo= u have any additional questions or concerns.

Thanks,

= James


3/20/2018 9:50:31 AM – TransOcean:
Credit Recovery Issue/Inquiry

Cre= dit ID - 8645815

Purchase Order - CS107519427

Good Mo= rning - Can you please advise what color was received as opposed to what wa= s ordered, Thank you, Sandy N.


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