Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id GOQCFXw0tVp6VQAAInt2oQ ; Fri, 23 Mar 2018 10:08:12 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Fri, 23 Mar 2018 10:08:12 -0700 Received: from mta1.wayfair.com ([162.208.32.6]:42067) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ezQAf-0005k1-EB for cs@transocean.com; Fri, 23 Mar 2018 10:08:12 -0700 Received: from pps.filterd (bo1mta01.csnzoo.com [127.0.0.1]) by bo1mta01.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2NH721P005378 for ; Fri, 23 Mar 2018 13:07:24 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta01.csnzoo.com with ESMTP id 2gvhgu6q1k-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Fri, 23 Mar 2018 13:07:24 -0400 Received: from bo1mta01.csnzoo.com (bo1mta01.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2NH6u5D005037 for ; Fri, 23 Mar 2018 13:07:23 -0400 Date: Fri, 23 Mar 2018 13:07:23 -0400 Received: from stormsc1n15.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta01.csnzoo.com with ESMTP id 2gvhgu6q1g-1; Fri, 23 Mar 2018 13:07:23 -0400 From: James Boyman Reply-To: James Boyman To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <939037523.1120731521824843644.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15130060 - "US - Credit Recovery General Inquiry - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_54718_1812588991.1521824843644" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.9 X-Spam-Score: -1038 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15130060 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/23/2018 1:07:23 PM James Boyman wrote: Hello, Please issue a retrieval of these mis-shipped items for inspection, or approve the credit if you do not wish to retrieve. [...] Content analysis details: (-103.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO ------=_Part_54718_1812588991.1521824843644 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15130060 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/23/2018 1:07:23 PM James Boyman wrote: Hello, Please issue a retrieval of these mis-shipped items for inspection, or appr= ove the credit if you do not wish to retrieve.=20 You may also open a new ticket if you have further questions or concerns. Thanks, James Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15130060 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15130060 Update History: 3/23/2018 1:07:23 PM – James Boyman (Supplier Operations):H= ello,Please issue a retrieval of these mis-shipped items for inspection, or= approve the credit if you do not wish to retrieve. You may also open a new= ticket if you have further questions or concerns.Thanks,James3/21/2018 8:5= 6:36 AM – James Boyman (Supplier Operations):THIS TICKET IS= A CONSOLIDATION OF TICKETS 15130060,151300913/21/2018 8:56:28 AM &nda= sh; James Boyman (Supplier Operations):FROM TICKET #15130060Hi Sandy,T= his is not a return request. This customer reported receiving that they rec= eived 2 rugs that were 2' x 8' instead of the rugs that they ordered. We ar= e seeking credit for the cost of these mis-shipped items as well as associa= ted freight charges per policy outlined in the Supplier Operating Guide. If= you would like to retrieve these items for inspection, you must do so on y= our own shipping account in accordance with our Credit Recovery procedure. = If needed, instructions on the retrieval process can be found here: https:/= /partners.wayfair.com/help/2/article/54.Let me know if you have any further= questions or concerns.Regards,James3/20/2018 9:56:12 AM – = TransOcean:FROM TICKET #15130091Credit Recovery Issue/InquiryCredit ID - 86= 62428Purchase Order - CS108031539Can you please advise reason for credit re= quest. Sandy N.3/20/2018 9:55:41 AM – TransOcean:Credit Rec= overy Issue/InquiryCredit ID - 8662427Purchase Order - CS108031539Is a retu= rn being requested, If so can you please provide reason. Sandy N. ------=_Part_54718_1812588991.1521824843644 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15130060
"US - Credit Recovery General Inquir= y - TransOcean (288)"

On 3/23/2018 1:07:23 PM James Boyman wrote= :
Hello,

Please issue a retrieval of these mis-shipped item= s for inspection, or approve the credit if you do not wish to retrieve.
You may also open a new ticket if you have further questions or co= ncerns.

Thanks,

James

Suppliers, click her= e to view ticket:
https://partners.wayfair.com/v/tickets/extranet_tick= ets/manage?ticket_number=3D15130060

Wayfair Employees, click her= e to view ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid= =3D15130060

Update History:
3/23/2018 1:07:23 PM – James Boyman (Suppl= ier Operations):
Hello,<= br />
Please issue a retrieval of these mis-shipped items for inspecti= on, or approve the credit if you do not wish to retrieve.

You m= ay also open a new ticket if you have further questions or concerns.
<= br />Thanks,

James


3/21/2018 8:56:36 AM – James Bo= yman (Supplier Operations):
THIS TICKET IS A CONSOLIDATION OF TICKETS 15130060,15130091
=

3/21/2018 8:5= 6:28 AM – James Boyman (Supplier Operations):
FROM TICKET #15130060
Hi Sandy,<= br />
This is not a return request. This customer reported receiving t= hat they received 2 rugs that were 2' x 8' instead of the rugs that they or= dered. We are seeking credit for the cost of these mis-shipped items as wel= l as associated freight charges per policy outlined in the Supplier Operati= ng Guide. If you would like to retrieve these items for inspection, you mus= t do so on your own shipping account in accordance with our Credit Recovery= procedure.

If needed, instructions on the retrieval process ca= n be found here: https://partners.wayfair.com/help/2/article/54.

Let me know if you have any further questions or concerns.

Rega= rds,

James


3/20/2018 9:56:12 AM – TransOcean:
FROM TICKET #15130091
C= redit Recovery Issue/Inquiry

Credit ID - 8662428

Purc= hase Order - CS108031539

Can you please advise reason for credit= request. Sandy N.


3/20/2018 9:55:41 AM – TransOcean:<= br/>
Credit Recovery Issue/Inquiry
Credit ID - 8662427

Purchase Order - CS108031539
=
Is a return being requested, If so can you please provide reason. San= dy N.


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