Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id aGcHJGDos1oBLwAAInt2oQ ; Thu, 22 Mar 2018 10:31:12 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Thu, 22 Mar 2018 10:31:12 -0700 Received: from mta4.wayfair.com ([162.208.32.9]:33468) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ez43N-00039E-7t for cs@transocean.com; Thu, 22 Mar 2018 10:31:12 -0700 Received: from pps.filterd (bo1mta04.csnzoo.com [127.0.0.1]) by bo1mta04.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2MHOKTh027332 for ; Thu, 22 Mar 2018 13:30:23 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta04.csnzoo.com with ESMTP id 2gucjax7se-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Thu, 22 Mar 2018 13:30:23 -0400 Received: from bo1mta04.csnzoo.com (bo1mta04.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2MH3XwP017233 for ; Thu, 22 Mar 2018 13:30:23 -0400 Date: Thu, 22 Mar 2018 13:30:23 -0400 Received: from stormsc1n17.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta04.csnzoo.com with ESMTP id 2gucjax7sc-1; Thu, 22 Mar 2018 13:30:23 -0400 From: James Boyman Reply-To: James Boyman To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <47603552.7695621521739823505.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15129949 - "US - Credit Recovery General Inquiry - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_373517_883230453.1521739823505" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-104.9 X-Spam-Score: -1048 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/22/2018 1:30:23 PM James Boyman wrote: I have requested photos from the customer. Please allow a few business days for the request to process. If the customer is unable to provide images, retrieval of the item may be the best solution for further investigation. [...] Content analysis details: (-104.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -3.0 RCVD_IN_RP_CERTIFIED RBL: Sender in ReturnPath Certified - Contact cert-sa@returnpath.net [Return Path SenderScore Certified {formerly] [Bonded Sender} - ] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO ------=_Part_373517_883230453.1521739823505 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline Update posted to ticket #15129949 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/22/2018 1:30:23 PM James Boyman wrote: I have requested photos from the customer. Please allow a few business days for the request to process. If the customer is unable to provide images, retrieval of the item may be the best solution for further investigation. Please do know that sometimes customers are unable to identify which number on the box is the actual model # and can sometimes mistake printed SKU's, PO's or UPC numbers for model numbers by mistake. Let me know if you have any additional questions or concerns. Thanks, James Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=15129949 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=15129949 Update History: 3/22/2018 1:30:23 PM – James Boyman (Supplier Operations):I have requested photos from the customer. Please allow a few business days for the request to process. If the customer is unable to provide images, retrieval of the item may be the best solution for further investigation.Please do know that sometimes customers are unable to identify which number on the box is the actual model # and can sometimes mistake printed SKU's, PO's or UPC numbers for model numbers by mistake.Let me know if you have any additional questions or concerns.Thanks,James3/20/2018 9:52:05 AM – TransOcean:Credit Recovery Issue/InquiryCredit ID - 8653204Purchase Order - CS108009533Can you please advise what size the customer says they received? The model no's you provided are out internal purchase orders, they are not model numbers. Sandy N. ------=_Part_373517_883230453.1521739823505 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15129949
"US - Credit Recovery General Inquir= y - TransOcean (288)"

On 3/22/2018 1:30:23 PM James Boyman wrote= :
I have requested photos from the customer. Please allow a few busine= ss days for the request to process. If the customer is unable to provide im= ages, retrieval of the item may be the best solution for further investigat= ion.

Please do know that sometimes customers are unable to ident= ify which number on the box is the actual model # and can sometimes mistake= printed SKU's, PO's or UPC numbers for model numbers by mistake.

Let me know if you have any additional questions or concerns.

= Thanks,

James

Suppliers, click here to view ticket:https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_n= umber=3D15129949

Wayfair Employees, click here to view ticket:https://admin.wayfair.com/tracker/views/89.php?prtid=3D15129949
Update History:
3/= 22/2018 1:30:23 PM – James Boyman (Supplier Operations):
I have requested photos fr= om the customer. Please allow a few business days for the request to proces= s. If the customer is unable to provide images, retrieval of the item may b= e the best solution for further investigation.

Please do know th= at sometimes customers are unable to identify which number on the box is th= e actual model # and can sometimes mistake printed SKU's, PO's or UPC numbe= rs for model numbers by mistake.

Let me know if you have any add= itional questions or concerns.

Thanks,

James


3/20/2018 = 9:52:05 AM – TransOcean:
Credit Recovery Issue/Inquiry

Credit ID - 86532= 04

Purchase Order - CS108009533

Can you please advise= what size the customer says they received? The model no's you provided are= out internal purchase orders, they are not model numbers. Sandy N.


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