Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id YNBJOqxWslrEYwAAInt2oQ ; Wed, 21 Mar 2018 05:57:16 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Wed, 21 Mar 2018 05:57:16 -0700 Received: from mta1.wayfair.com ([162.208.32.6]:50956) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eydIk-0006dd-1Q for cs@transocean.com; Wed, 21 Mar 2018 05:57:16 -0700 Received: from pps.filterd (bo1mta01.csnzoo.com [127.0.0.1]) by bo1mta01.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2LCl43T022588 for ; Wed, 21 Mar 2018 08:56:28 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta01.csnzoo.com with ESMTP id 2gucjc4p62-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Wed, 21 Mar 2018 08:56:28 -0400 Received: from bo1mta01.csnzoo.com (bo1mta01.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2LBEEht003215 for ; Wed, 21 Mar 2018 08:56:28 -0400 Date: Wed, 21 Mar 2018 08:56:28 -0400 Received: from stormsc1n17.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta01.csnzoo.com with ESMTP id 2gucjc4p61-1; Wed, 21 Mar 2018 08:56:28 -0400 From: James Boyman Reply-To: James Boyman To: "jboyman@wayfair.com" , "cs@transocean.com" , "ProjTracker@wayfair.com" Message-ID: <22806993.5553051521636988335.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15130060 - "US - Credit Recovery General Inquiry - TransOcean (288)" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_271081_1729515302.1521636988335" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.9 X-Spam-Score: -1018 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15130060 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/21/2018 8:56:28 AM James Boyman wrote: Hi Sandy, This is not a return request. This customer reported receiving that they received 2 rugs that were 2' x 8' instead of the rugs that they ordered. We are seeking credit for the cost of these mis-shipped items as well as associated freight charges per policy outlined in the Supplier Operating Guide. If you would like to retrieve these items for inspection, you must do so on your own shipping account in accordance with our Credit Recovery procedure. [...] Content analysis details: (-101.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO ------=_Part_271081_1729515302.1521636988335 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline Update posted to ticket #15130060 "US - Credit Recovery General Inquiry - TransOcean (288)" On 3/21/2018 8:56:28 AM James Boyman wrote: Hi Sandy, This is not a return request. This customer reported receiving that they received 2 rugs that were 2' x 8' instead of the rugs that they ordered. We are seeking credit for the cost of these mis-shipped items as well as associated freight charges per policy outlined in the Supplier Operating Guide. If you would like to retrieve these items for inspection, you must do so on your own shipping account in accordance with our Credit Recovery procedure. If needed, instructions on the retrieval process can be found here: https://partners.wayfair.com/help/2/article/54. Let me know if you have any further questions or concerns. Regards, James Suppliers, click here to view ticket: https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=15130060 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=15130060 Update History: 3/21/2018 8:56:28 AM – James Boyman (Supplier Operations):Hi Sandy,This is not a return request. This customer reported receiving that they received 2 rugs that were 2' x 8' instead of the rugs that they ordered. We are seeking credit for the cost of these mis-shipped items as well as associated freight charges per policy outlined in the Supplier Operating Guide. If you would like to retrieve these items for inspection, you must do so on your own shipping account in accordance with our Credit Recovery procedure. If needed, instructions on the retrieval process can be found here: https://partners.wayfair.com/help/2/article/54.Let me know if you have any further questions or concerns.Regards,James3/20/2018 9:55:41 AM – TransOcean:Credit Recovery Issue/InquiryCredit ID - 8662427Purchase Order - CS108031539Is a return being requested, If so can you please provide reason. Sandy N. ------=_Part_271081_1729515302.1521636988335 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15130060
"US - Credit Recovery General Inquir= y - TransOcean (288)"

On 3/21/2018 8:56:28 AM James Boyman wrote= :
Hi Sandy,

This is not a return request. This customer rep= orted receiving that they received 2 rugs that were 2' x 8' instead of the = rugs that they ordered. We are seeking credit for the cost of these mis-shi= pped items as well as associated freight charges per policy outlined in the= Supplier Operating Guide. If you would like to retrieve these items for in= spection, you must do so on your own shipping account in accordance with ou= r Credit Recovery procedure.

If needed, instructions on the ret= rieval process can be found here: https://partners.wayfair.com/help/2/artic= le/54.

Let me know if you have any further questions or concerns= .

Regards,

James

Suppliers, click here to = view ticket:
https://partners.wayfair.com/v/tickets/extranet_tickets/m= anage?ticket_number=3D15130060

Wayfair Employees, click here to = view ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid=3D15= 130060

Update History:
3/21/2018 8:56:28 AM – James Boyman (Supplier= Operations):
Hi Sandy,<= br />
This is not a return request. This customer reported receiving t= hat they received 2 rugs that were 2' x 8' instead of the rugs that they or= dered. We are seeking credit for the cost of these mis-shipped items as wel= l as associated freight charges per policy outlined in the Supplier Operati= ng Guide. If you would like to retrieve these items for inspection, you mus= t do so on your own shipping account in accordance with our Credit Recovery= procedure.

If needed, instructions on the retrieval process ca= n be found here: https://partners.wayfair.com/help/2/article/54.

Let me know if you have any further questions or concerns.

Rega= rds,

James


3/20/2018 9:55:41 AM – TransOcean:
Credit Recovery Issue/Inquir= y

Credit ID - 8662427

Purchase Order - CS108031539
Is a return being requested, If so can you please provide reason. = Sandy N.


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