Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 2OIgJG/wr1qiZQAAInt2oQ ; Mon, 19 Mar 2018 10:16:31 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Mon, 19 Mar 2018 10:16:31 -0700 Received: from mta3.wayfair.com ([162.208.32.8]:55392) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1exyOW-0006r4-Bl; Mon, 19 Mar 2018 10:16:31 -0700 Received: from pps.filterd (bo1mta03.csnzoo.com [127.0.0.1]) by bo1mta03.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2JHCkEN018054; Mon, 19 Mar 2018 13:15:20 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta03.csnzoo.com with ESMTP id 2grxbyuuf7-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Mon, 19 Mar 2018 13:15:20 -0400 Received: from bo1mta03.csnzoo.com (bo1mta03.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2JH6L6P002719; Mon, 19 Mar 2018 13:15:19 -0400 Date: Mon, 19 Mar 2018 13:15:19 -0400 Received: from stormsc1n17.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta03.csnzoo.com with ESMTP id 2grxbyuuf4-1; Mon, 19 Mar 2018 13:15:19 -0400 From: Amanda Parker Reply-To: Amanda Parker To: "amparker@wayfair.com" , "madmiller@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <1775351238.2408291521479719903.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15070750 - "Customer Received Cancelled Item for PO# CS105325270" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_118676_1797220441.1521479719903" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.7 X-Spam-Score: -1016 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15070750 "Customer Received Cancelled Item for PO# CS105325270" On 3/19/2018 1:15:19 PM Amanda Parker wrote: Hello Madison- Please tell customer to donate or dispose. The Supplier has had ample time to respond. [...] Content analysis details: (-101.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -100 USER_IN_WHITELIST From: address is in the user's white-list -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_118676_1797220441.1521479719903 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15070750 "Customer Received Cancelled Item for PO# CS105325270" On 3/19/2018 1:15:19 PM Amanda Parker wrote: Hello Madison- Please tell customer to donate or dispose. The Supplier has had ample time = to respond. Thank you Amanda All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15070750 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15070750 Update History: 3/19/2018 1:15:19 PM – Amanda Parker (Supplier Operations):= Hello Madison-Please tell customer to donate or dispose. The Supplier has h= ad ample time to respond.Thank youAmanda3/16/2018 4:57:39 PM –&#= 160;Amanda Parker (Supplier Operations):Hello Supplier Team-Please advise a= s soon as possible.Thank youAmanda3/16/2018 4:54:47 PM – Ma= dison Miller (Sales & Service):Please advise: If you want them retrieved it= would need to be picked up. Our customer is unable to drop it off anywhere= . Thank you!3/16/2018 4:52:12 PM – Madison Miller (Sales & = Service):Hello,Wayfair Operations has opened Ticket .Your response is neede= d by 11:52 AM EDT 03/19/2018.Follow the process below. DO NOT REPLY TO THIS= E-MAIL.The customer on PO# CS105325270 has reported receiving item(s) prev= iously confirmed as cancelled:Clatterbuck Rust Indoor/Outdoor Area Rug HLDS= 3603Please advise in the next 4 business hours if you would like to issue a= call tag for recovery.Additional Detail:Hey team!This PO was cancelled in = our system on 03/04/18, but our mutual customer received both rugs today. P= lease advise on if customer can donate/dispose of if you want to retrieve t= hem.Thank you!To access this ticket:1. Log onto the Extranet: [https://part= ners.wayfair.com/](https://partners.wayfair.com)2. Click on 'Tickets' tab. = A screen will open and list your tickets.3. Click on the 'View' button of y= our ticket in the 'Action' column. The ticket details will open.4. Enter yo= ur update in the text box on top of the ticket details window and click 'Up= date' or 'Update - Wayfair Response Required'.Thank you for your cooperatio= n, The Wayfair Team ------=_Part_118676_1797220441.1521479719903 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15070750
"Customer Received Cancelled Item fo= r PO# CS105325270"

On 3/19/2018 1:15:19 PM Amanda Parker wrote:<= br />Hello Madison-

Please tell customer to donate or dispose. T= he Supplier has had ample time to respond.

Thank you

= Amanda

All ticket updates should be entered directly on the Extr= anet via the link below. Please do not reply via email.
https://partne= rs.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=3D15070750
Wayfair Employees, click here to view ticket:
https://admin.= wayfair.com/tracker/views/89.php?prtid=3D15070750

Update History= :
3/19/2018 1:15:19 PM=  – Amanda Parker (Supplier Operations):
Hello Madison-

Please tell custo= mer to donate or dispose. The Supplier has had ample time to respond.
=
Thank you

Amanda


3/16/2018 4:57:39 PM – Aman= da Parker (Supplier Operations):
Hello Supplier Team-

Please advise as soon as possible.=

Thank you

Amanda


3/16/2018 4:54:47 PM –= 0;Madison Miller (Sales & Service):
Please advise:

If you want them retrieved it would = need to be picked up. Our customer is unable to drop it off anywhere.

Thank you!


3/16/2018 4:52:12 PM – Madison Miller (Sale= s & Service):
Hello,

Wayfair Operations has opened Ticket .
Your response is needed= by 11:52 AM EDT 03/19/2018.
Follow the process below. DO NOT REPLY TO= THIS E-MAIL.

The customer on PO# CS105325270 has reported recei= ving item(s) previously confirmed as cancelled:

Clatterbuck Rust= Indoor/Outdoor Area Rug HLDS3603

Please advise in the next 4 bu= siness hours if you would like to issue a call tag for recovery.

Additional Detail:
Hey team!

This PO was cancelled in our = system on 03/04/18, but our mutual customer received both rugs today. Pleas= e advise on if customer can donate/dispose of if you want to retrieve them.=

Thank you!

To access this ticket:

1. Log = onto the Extranet: [https://partners.wayfair.com/](https://partners.wayfair= .com)
2. Click on 'Tickets' tab. A screen will open and list your tick= ets.
3. Click on the 'View' button of your ticket in the 'Action' colu= mn. The ticket details will open.
4. Enter your update in the text box= on top of the ticket details window and click 'Update' or 'Update - Wayfai= r Response Required'.



Thank you for your cooperation= , The Wayfair Team


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