Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id uOflLl8vrFp4FwAAInt2oQ ; Fri, 16 Mar 2018 13:55:59 -0700 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Fri, 16 Mar 2018 13:55:59 -0700 Received: from mta3.wayfair.com ([162.208.32.8]:50249) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ewwOG-0001aQ-Gm; Fri, 16 Mar 2018 13:55:59 -0700 Received: from pps.filterd (bo1mta03.csnzoo.com [127.0.0.1]) by bo1mta03.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w2GKo18U020006; Fri, 16 Mar 2018 16:54:48 -0400 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta03.csnzoo.com with ESMTP id 2gr3h6wtvk-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Fri, 16 Mar 2018 16:54:48 -0400 Received: from bo1mta03.csnzoo.com (bo1mta03.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w2GKoL7C021237; Fri, 16 Mar 2018 16:54:48 -0400 Date: Fri, 16 Mar 2018 16:54:48 -0400 Received: from stormsc1n11.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta03.csnzoo.com with ESMTP id 2gr3h6wtvg-1; Fri, 16 Mar 2018 16:54:48 -0400 From: Madison Miller Reply-To: Madison Miller To: "madmiller@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <1453631111.3202391521233688151.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #15070750 - "Customer Received Cancelled Item for PO# CS105325270" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_155008_1819052039.1521233688151" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.7 X-Spam-Score: -1016 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #15070750 "Customer Received Cancelled Item for PO# CS105325270" On 3/16/2018 4:54:48 PM Madison Miller wrote: Please advise: If you want them retrieved it would need to be picked up. Our customer is unable to drop it off anywhere. [...] Content analysis details: (-101.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_155008_1819052039.1521233688151 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15070750 "Customer Received Cancelled Item for PO# CS105325270" On 3/16/2018 4:54:48 PM Madison Miller wrote: Please advise:=20 If you want them retrieved it would need to be picked up. Our customer is u= nable to drop it off anywhere.=20 Thank you! All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D15070750 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15070750 Update History: 3/16/2018 4:54:47 PM – Madison Miller (Sales & Service):Ple= ase advise: If you want them retrieved it would need to be picked up. Our c= ustomer is unable to drop it off anywhere. Thank you!3/16/2018 4:52:12 PM&#= 160;– Madison Miller (Sales & Service):Hello,Wayfair Operations = has opened Ticket .Your response is needed by 11:52 AM EDT 03/19/2018.Follo= w the process below. DO NOT REPLY TO THIS E-MAIL.The customer on PO# CS1053= 25270 has reported receiving item(s) previously confirmed as cancelled:Clat= terbuck Rust Indoor/Outdoor Area Rug HLDS3603Please advise in the next 4 bu= siness hours if you would like to issue a call tag for recovery.Additional = Detail:Hey team!This PO was cancelled in our system on 03/04/18, but our mu= tual customer received both rugs today. Please advise on if customer can do= nate/dispose of if you want to retrieve them.Thank you!To access this ticke= t:1. Log onto the Extranet: [https://partners.wayfair.com/](https://partner= s.wayfair.com)2. Click on 'Tickets' tab. A screen will open and list your t= ickets.3. Click on the 'View' button of your ticket in the 'Action' column.= The ticket details will open.4. Enter your update in the text box on top o= f the ticket details window and click 'Update' or 'Update - Wayfair Respons= e Required'.Thank you for your cooperation, The Wayfair Team ------=_Part_155008_1819052039.1521233688151 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #15070750
"Customer Received Cancelled Item fo= r PO# CS105325270"

On 3/16/2018 4:54:48 PM Madison Miller wrote:=
Please advise:

If you want them retrieved it would need t= o be picked up. Our customer is unable to drop it off anywhere.

Thank you!

All ticket updates should be entered directly on the= Extranet via the link below. Please do not reply via email.
https://p= artners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=3D15070= 750

Wayfair Employees, click here to view ticket:
https://a= dmin.wayfair.com/tracker/views/89.php?prtid=3D15070750

Update Hi= story:
3/16/2018 4:54:= 47 PM – Madison Miller (Sales & Service):
Please advise:

If you want th= em retrieved it would need to be picked up. Our customer is unable to drop = it off anywhere.

Thank you!


3/16/2018 4:52:12 PM –= 0;Madison Miller (Sales & Service):
Hello,

Wayfair Operations has opened Ticket .
Y= our response is needed by 11:52 AM EDT 03/19/2018.
Follow the process = below. DO NOT REPLY TO THIS E-MAIL.

The customer on PO# CS105325= 270 has reported receiving item(s) previously confirmed as cancelled:
=
Clatterbuck Rust Indoor/Outdoor Area Rug HLDS3603

Please a= dvise in the next 4 business hours if you would like to issue a call tag fo= r recovery.

Additional Detail:
Hey team!

This PO= was cancelled in our system on 03/04/18, but our mutual customer received = both rugs today. Please advise on if customer can donate/dispose of if you = want to retrieve them.

Thank you!

To access this tick= et:

1. Log onto the Extranet: [https://partners.wayfair.com/](ht= tps://partners.wayfair.com)
2. Click on 'Tickets' tab. A screen will o= pen and list your tickets.
3. Click on the 'View' button of your ticke= t in the 'Action' column. The ticket details will open.
4. Enter your = update in the text box on top of the ticket details window and click 'Updat= e' or 'Update - Wayfair Response Required'.



Thank yo= u for your cooperation, The Wayfair Team


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