Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 2Om4B7TyqVrhEgAAInt2oQ ; Wed, 14 Mar 2018 21:12:36 -0700 Return-path: Envelope-to: cs@transocean.com Delivery-date: Wed, 14 Mar 2018 21:12:36 -0700 Received: from out5.pod8.sac1.zdsys.com ([192.161.146.104]:48098) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ewKFW-0001EV-SO for cs@transocean.com; Wed, 14 Mar 2018 21:12:36 -0700 Received: from out5.pod8.sac1.zdsys.com (localhost.localdomain [127.0.0.1]) by out5.pod8.sac1.zdsys.com (Postfix) with ESMTP id 88E4D4289BCB for ; Thu, 15 Mar 2018 04:11:38 +0000 (UTC) Received: from out2.pod13.usw2.zdsys.com (out2.pod13.usw2.zdsys.com [10.210.83.129]) by out5.pod8.sac1.zdsys.com (Postfix) with ESMTP id 5F8994289BA9 for ; Thu, 15 Mar 2018 04:11:38 +0000 (UTC) Received: from out2.pod13.usw2.zdsys.com (localhost.localdomain [127.0.0.1]) by out2.pod13.usw2.zdsys.com (Postfix) with ESMTP id 0F4B995 for ; Thu, 15 Mar 2018 04:11:38 +0000 (UTC) Received: from zendesk.com (unknown [10.210.119.83]) by out2.pod13.usw2.zdsys.com (Postfix) with ESMTP id E270B93 for ; Thu, 15 Mar 2018 04:11:37 +0000 (UTC) Date: Thu, 15 Mar 2018 04:11:37 +0000 From: Houzz Reply-To: Houzz To: Marci Maiorano Message-ID: In-Reply-To: <006201d3bb98$ecafbe80$c60f3b80$@transocean.com> References: <013501d3bb97$9b7b20f0$d27162d0$@transocean.com> <006201d3bb98$ecafbe80$c60f3b80$@transocean.com> <007e01d3bb9b$45b71df0$d12559d0$@transocean.com> <001a01d3bba5$f5a84540$e0f8cfc0$@transocean.com> Subject: How would you rate the support you received? 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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for Ticket #4723581. Please take a moment to answer one simple question below: [...] Content analysis details: (-99.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zendesk.com] 1.5 SPF_SOFTFAIL SPF: sender does not match SPF record (softfail) 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines X-Spam-Flag: NO ----==_mimepart_5aa9f279d437f_28753f9db7ccb99411532d Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for = Ticket #4723581. Please take a moment to answer one simple question below= : How would you rate the support you received? You can copy the following URL into your browser to rate: https://support.houzz.com/requests/4723581/satisfaction/new/pe8UdFPRINj= Xez6MEd7snTp0T?locale=3D1 Here's a reminder of what your ticket was about: ---------------------------------------------- Marci, Mar 14, 08:06 PDT GREAT =E2=80=93 Thank You!!! = Have a GREAT day too!! = = = = = = Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/F7qbbhb3PKyPUF= z5VPsw5n6LD/?name=3Dimage001.jpg ---------------------------------------------- Mark D., Mar 14, 07:43 PDT Hi, We will let our mutual customer know about this. Have a great day! All the Best, Mark The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Marci, Mar 14, 06:49 PDT Hi Mark, = Yes =E2=80=93 the customer can refuse the shipment. = = = = = = Marci = = = = Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/88NZ2upbOOF943= cMlYPacFvvm/?name=3Dimage001.jpg ---------------------------------------------- Mark D., Mar 14, 06:41 PDT Hello, Thank you for your response. Is it possible to re-route the package back to you guys or can the custom= er refuse the shipment instead? Please advise. All the Best, Mark The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Marci, Mar 14, 06:32 PDT Hi Mark, = P.O. #1594-5805-8370-5061 shipped 3/12 via Fed Ex tracking #0235091030573= 99. = = = = = = = Marci = = = = = Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/UXSBbdga3v93xl= dBGYcRPfZmI/?name=3Dimage001.jpg ---------------------------------------------- Mark D., Mar 13, 14:49 PDT Hi Marci, I am reaching out regarding the above order. I left you a voice message i= nforming you that the customer is requesting to cancel their order. Can this order be canceled? Thank you! All the Best, Mark The Houzz Team Houzz | The New Way to Design Your Home -------------------------------- This email is a service from Houzz. [ERME6X-O9GR]= ----==_mimepart_5aa9f279d437f_28753f9db7ccb99411532d Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Hello Marci Maiorano,

We'd love to hear what you think of th= e customer service we provided for Ticket #4723581. Please take a = moment to answer one simple question below:

How would you rate the support you receive= d?

Good, I'm sa= tisfied

Bad, I'm unsatisfied

Here's a remin= der of what your ticket was about:

=
3D"Marci"

Marci =

Mar 14, 08:06 PDT

=

GREAT =E2=80=93 Thank You!!!

Have a GREAT day too!!=

<= /p>

Marci Maiorano
Customer Service Rep.=
Trans-Ocean Imports
10 Midland Ave.| Suite M00| Port Chester, = NY 10573
914.949.5656 x2 | 914.937.3140 fax
marci@transocean.com

Confidentiality Notification: If you are not th= e intended recipient, please do not disclose, disseminate, copy, distribu= te or take any action in reliance on the contents of this electronic tran= smission. If you have received this electronic transmission in error, ple= ase notify us by telephone and immediately delete this message. As E-mail= transmissions cannot be guaranteed secure or error-free the sender does = not accept any liability for errors or omissions in the contents of this = message, which arise because of electronic transmission. Any documents ac= companying this electronic transmission and the information contained her= ein belong to the sender and are privileged and intended only for the use= of the individual(s) named above.

Attachment(s) image001.= jpg

=

= =
= 3D"Mark =

Mark D. (Houzz)

Mar 14, 07:43 P= DT

Hi,

We will let our mutual customer know= about this.

Have a great day!
<= p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gr= ande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px;= margin: 15px 0" dir=3D"auto">All the Best,

Mark
The Houzz Team
Houzz | The New Way to Design Your Hom= e

3D=

Mar= ci

Mar 14, 06:49 PDT =

Hi Mark,

Yes =E2=80=93 the cu= stomer can refuse the shipment.

Marci

<= p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gr= ande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px;= margin: 15px 0" dir=3D"auto">

Marci Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland Ave.| Suite M00| Port Chester, NY 1= 0573
914.949.5656 x2 | 914.937.3140 fax
marci@transocean.com

Confidentiality Notification: If you are not the inte= nded recipient, please do not disclose, disseminate, copy, distribute or = take any action in reliance on the contents of this electronic transmissi= on. If you have received this electronic transmission in error, please no= tify us by telephone and immediately delete this message. As E-mail trans= missions cannot be guaranteed secure or error-free the sender does not ac= cept any liability for errors or omissions in the contents of this messag= e, which arise because of electronic transmission. Any documents accompan= ying this electronic transmission and the information contained herein be= long to the sender and are privileged and intended only for the use of th= e individual(s) named above.

Attachment(s)
= image001.jpg

= 3D"Mark <= /td>

Mark = D. (Houzz) =

Mar 14, 06:41 PDT =

Hello,

Thank you for your response.

= Is it possible to re-route the package back to you guys or can the custom= er refuse the shipment instead?=C2=A0

Please advise.

All the Best,

Mark
The Houzz Team
Houzz | The New = Way to Design Your Home

=

=
= 3D"Marci" =

= Marci

=

= Mar 14, 06:32 PDT

=

H= i Mark,

P.O. #1594-5805-8370-5061 shipped 3/12 via Fed Ex = tracking #023509103057399.

Marci

Marci Maiorano
C= ustomer Service Rep.
Trans-Ocean Imports
10 Midland Ave.| Suite= M00| Port Chester, NY 10573
914.949.5656 x2 | 914.937.3140 fax
marci@transoc= ean.com

Confidentiality Notificatio= n: If you are not the intended recipient, please do not disclose, dissemi= nate, copy, distribute or take any action in reliance on the contents of = this electronic transmission. If you have received this electronic transm= ission in error, please notify us by telephone and immediately delete thi= s message. As E-mail transmissions cannot be guaranteed secure or error-f= ree the sender does not accept any liability for errors or omissions in t= he contents of this message, which arise because of electronic transmissi= on. Any documents accompanying this electronic transmission and the infor= mation contained herein belong to the sender and are privileged and inten= ded only for the use of the individual(s) named above.

=

= Attachment(s)
image001.jpg

=
<= /table>

= =
3D"Mark

= Mark D. (Houzz)

=

= Mar 13, 14:49 PDT

=
Hi Marci,

I am reach= ing out regarding the above order. I left you a voice message informing y= ou that the customer is requesting to cancel their order.

Can= this order be canceled?

Thank you!

All the Best,

Mark
The Houzz Team
Houzz | The New Way to Design You= r Home
This email is a service from Houzz. Delivered by Zendesk.
[ERME6X-O9GR] ----==_mimepart_5aa9f279d437f_28753f9db7ccb99411532d--