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Date: Wed, 14 Mar 2018 13:49:34 +0000
From: Houzz <support@houzz.com>
Reply-To: Houzz <support@houzz.com>
To: Marci Maiorano <cs@transocean.com>
Message-ID: <ERME6XO9GR_5aa9286ec968_1317b3fb0744cb9902382c8_sprut@zendesk.com>
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Subject: [Houzz] Re: URGENT CANCELLATION REQUEST: HOUZZ ORDER NUMBER
 1594-5805-8370-5061
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 Content preview:  ##- Please type your reply above this line -## Your request
    (#4723581) has been updated. Reply to this email or click the link below:
    https://support.houzz.com/hc/requests/4723581 [...] 
 
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##- Please type your reply above this line -##

Your request (#4723581) has been updated. Reply to this email or click th=
e link below:
https://support.houzz.com/hc/requests/4723581

----------------------------------------------

Marci, Mar 14, 06:49 PDT

Hi Mark,

 =


Yes =E2=80=93 the customer can refuse the shipment.

 =


 =


 =


 =


 =


 =


Marci

 =


 =


 =


 =


Marci Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | 914.937.3140 fax
marci@transocean.com

Confidentiality Notification: If you are not the intended recipient, plea=
se do not disclose, disseminate, copy, distribute or take any action in r=
eliance on the contents of this electronic transmission. If you have rece=
ived this electronic transmission in error, please notify us by telephone=
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Attachment(s):
image001.jpg - https://support.houzz.com/attachments/token/88NZ2upbOOF943=
cMlYPacFvvm/?name=3Dimage001.jpg

----------------------------------------------

Mark D., Mar 14, 06:41 PDT

Hello,

Thank you for your response.

Is it possible to re-route the package back to you guys or can the custom=
er refuse the shipment instead?

Please advise.

All the Best,

Mark
The Houzz Team
Houzz | The New Way to Design Your Home

----------------------------------------------

Marci, Mar 14, 06:32 PDT

Hi Mark,

 =


P.O. #1594-5805-8370-5061 shipped 3/12 via Fed Ex tracking #0235091030573=
99.

 =


 =


 =


 =


 =


 =


 =


Marci

 =


 =


 =


 =


 =


Marci Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | 914.937.3140 fax
marci@transocean.com

Confidentiality Notification: If you are not the intended recipient, plea=
se do not disclose, disseminate, copy, distribute or take any action in r=
eliance on the contents of this electronic transmission. If you have rece=
ived this electronic transmission in error, please notify us by telephone=
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or errors or omissions in the contents of this message, which arise becau=
se of electronic transmission. Any documents accompanying this electronic=
 transmission and the information contained herein belong to the sender a=
nd are privileged and intended only for the use of the individual(s) name=
d above.

Attachment(s):
image001.jpg - https://support.houzz.com/attachments/token/UXSBbdga3v93xl=
dBGYcRPfZmI/?name=3Dimage001.jpg

----------------------------------------------

Mark D., Mar 13, 14:49 PDT

Hi Marci,

I am reaching out regarding the above order. I left you a voice message i=
nforming you that the customer is requesting to cancel their order.

Can this order be canceled?

Thank you!

All the Best,

Mark
The Houzz Team
Houzz | The New Way to Design Your Home

--------------------------------
This email is a service from Houzz.









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il or click the link below:<br /><a href=3D"https://support.houzz.com/hc/=
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      Mar 14, 06:49 PDT            </p>                                  =
  <div class=3D"zd-comment" style=3D"color: #2b2e2f; font-family: 'Lucida=
 Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size=
: 14px; line-height: 22px; margin: 15px 0"><p style=3D"color: #2b2e2f; fo=
nt-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, san=
s-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"=
>Hi Mark,</p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicod=
e', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line=
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2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdan=
a, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D=
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"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Ta=
homa', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 1=
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 Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size=
: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"=
color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tah=
oma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15=
px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida =
Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size:=
 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"c=
olor: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Taho=
ma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15p=
x 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida S=
ans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: =
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lor: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahom=
a', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px=
 0" dir=3D"auto">Marci</p><p style=3D"color: #2b2e2f; font-family: 'Lucid=
a Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-siz=
e: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D=
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homa', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 1=
5px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida=
 Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size=
: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"=
color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tah=
oma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15=
px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida =
Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size:=
 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">Marci Maiorano<br =
/>Customer Service Rep.<br />Trans-Ocean Imports<br />10 Midland Ave.| Su=
ite M00| Port Chester, NY 10573<br />914.949.5656 x2 | 914.937.3140 fax<b=
r /><a href=3D"mailto:marci@transocean.com" rel=3D"noreferrer">marci@tran=
socean.com</a></p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans U=
nicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px;=
 line-height: 22px; margin: 15px 0" dir=3D"auto">Confidentiality Notifica=
tion: If you are not the intended recipient, please do not disclose, diss=
eminate, copy, distribute or take any action in reliance on the contents =
of this electronic transmission. If you have received this electronic tra=
nsmission in error, please notify us by telephone and immediately delete =
this message. As E-mail transmissions cannot be guaranteed secure or erro=
r-free the sender does not accept any liability for errors or omissions i=
n the contents of this message, which arise because of electronic transmi=
ssion. Any documents accompanying this electronic transmission and the in=
formation contained herein belong to the sender and are privileged and in=
tended only for the use of the individual(s) named above.</p></div>      =
                  <p style=3D"line-height: 22px; font-family: 'Lucida Gra=
nde','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; margi=
n-top: 15px; margin-bottom: 15px; font-size: 14px; color:#333333;">      =
        Attachment(s)<br />                              <a href=3D"https=
://support.houzz.com/attachments/token/88NZ2upbOOF943cMlYPacFvvm/?name=3D=
image001.jpg">image001.jpg</a><br />                          </p>       =
                           </td>        </tr>      </table>    </td>  </t=
r></table><p></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0=
" border=3D"0">  <tr>    <td width=3D"100%" style=3D"padding: 15px 0; bor=
der-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"=
0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;">        <=
tr>                      <td valign=3D"top" style=3D"padding: 0 15px 0 15=
px; width: 40px;">              <img alt=3D"Mark D." height=3D"40" src=3D=
"https://houzz.zendesk.com/system/photos/1141/4679/4251/Pauso.jpg" style=3D=
"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" =
width=3D"40" />            </td>                    <td width=3D"100%" st=
yle=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D"fon=
t-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; mar=
gin-top: 0; padding: 0; color:#1b1d1e;">                                 =
               <strong>Mark D.</strong> <span class=3D"directional_text_w=
rapper">(Houzz)</span>                                          </p>     =
       <p style=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','Lu=
cida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px;=
 margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;">        =
      Mar 14, 06:41 PDT            </p>                                  =
  <div class=3D"zd-comment" style=3D"color: #2b2e2f; font-family: 'Lucida=
 Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size=
: 14px; line-height: 22px; margin: 15px 0">Hello,<br /><br />Thank you fo=
r your response.<br /><br />Is it possible to re-route the package back t=
o you guys or can the customer refuse the shipment instead?=C2=A0<br /><b=
r />Please advise.<br /><div class=3D"signature"><p style=3D"color: #2b2e=
2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdan=
a, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D=
"auto">All the Best,</p><p style=3D"color: #2b2e2f; font-family: 'Lucida =
Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size:=
 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">Mark<br />The Houz=
z Team<br />Houzz | The New Way to Design Your Home</p></div></div><p>   =
                               </p></td>        </tr>      </table>    </=
td>  </tr></table><p></p><table width=3D"100%" cellpadding=3D"0" cellspac=
ing=3D"0" border=3D"0">  <tr>    <td width=3D"100%" style=3D"padding: 15p=
x 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpad=
ding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;"> =
       <tr>                      <td valign=3D"top" style=3D"padding: 0 1=
5px 0 15px; width: 40px;">              <img alt=3D"Marci" height=3D"40" =
src=3D"https://secure.gravatar.com/avatar/4bcdf3868344ec0e783a35d3ee66ba6=
6?size=3D40&amp;default=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F201=
6%2Fdefault-avatar-80.png&amp;r=3Dg" style=3D"height: auto; line-height: =
100%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -=
moz-border-radius: 5px; border-radius: 5px;" width=3D"40" />            <=
/td>                    <td width=3D"100%" style=3D"padding: 0; margin: 0=
;" valign=3D"top">            <p style=3D"font-family: 'Lucida Grande','L=
ucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 1=
5px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; colo=
r:#1b1d1e;">                              <strong>Marci</strong>         =
                 </p>            <p style=3D"font-family: 'Lucida Grande'=
,'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size=
: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0=
; color:#bbbbbb;">              Mar 14, 06:32 PDT            </p>        =
                            <div class=3D"zd-comment" style=3D"color: #2b=
2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verd=
ana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0"><p s=
tyle=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grand=
e', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; ma=
rgin: 15px 0" dir=3D"auto">Hi Mark,</p><p style=3D"color: #2b2e2f; font-f=
amily: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-se=
rif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </=
p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida=
 Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22=
px; margin: 15px 0" dir=3D"auto">P.O. <a href=3D"https://support.houzz.co=
m/hc/requests/1594" target=3D"_blank" rel=3D"ticket">#1594</a>-5805-8370-=
5061 shipped 3/12 via Fed Ex tracking <a href=3D"https://support.houzz.co=
m/hc/requests/023509103057399" target=3D"_blank" rel=3D"ticket">#02350910=
3057399</a>.</p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Uni=
code', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; l=
ine-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2=
b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Ver=
dana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=
=3D"auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unic=
ode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; li=
ne-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b=
2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verd=
ana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D=
"auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode=
', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-=
height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2=
f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana=
, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"=
auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode'=
, 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-h=
eight: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f=
; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana,=
 sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"a=
uto">Marci</p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unico=
de', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; lin=
e-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2=
e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verda=
na, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D=
"auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode=
', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-=
height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2=
f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana=
, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"=
auto"> </p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode'=
, 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-h=
eight: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f=
; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana,=
 sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"a=
uto">Marci Maiorano<br />Customer Service Rep.<br />Trans-Ocean Imports<b=
r />10 Midland Ave.| Suite M00| Port Chester, NY 10573<br />914.949.5656 =
x2 | 914.937.3140 fax<br /><a href=3D"mailto:marci@transocean.com" rel=3D=
"noreferrer">marci@transocean.com</a></p><p style=3D"color: #2b2e2f; font=
-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-=
serif; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">C=
onfidentiality Notification: If you are not the intended recipient, pleas=
e do not disclose, disseminate, copy, distribute or take any action in re=
liance on the contents of this electronic transmission. If you have recei=
ved this electronic transmission in error, please notify us by telephone =
and immediately delete this message. As E-mail transmissions cannot be gu=
aranteed secure or error-free the sender does not accept any liability fo=
r errors or omissions in the contents of this message, which arise becaus=
e of electronic transmission. Any documents accompanying this electronic =
transmission and the information contained herein belong to the sender an=
d are privileged and intended only for the use of the individual(s) named=
 above.</p></div>                        <p style=3D"line-height: 22px; f=
ont-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,T=
ahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: 14px;=
 color:#333333;">              Attachment(s)<br />                       =
       <a href=3D"https://support.houzz.com/attachments/token/UXSBbdga3v9=
3xldBGYcRPfZmI/?name=3Dimage001.jpg">image001.jpg</a><br />              =
            </p>                                  </td>        </tr>     =
 </table>    </td>  </tr></table><p></p><table width=3D"100%" cellpadding=
=3D"0" cellspacing=3D"0" border=3D"0">  <tr>    <td width=3D"100%" style=3D=
"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"=
100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-lay=
out:fixed;">        <tr>                      <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;">              <img alt=3D"Mark D."=
 height=3D"40" src=3D"https://houzz.zendesk.com/system/photos/1141/4679/4=
251/Pauso.jpg" style=3D"height: auto; line-height: 100%; outline: none; t=
ext-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px=
; border-radius: 5px;" width=3D"40" />            </td>                  =
  <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">    =
        <p style=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','L=
ucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px=
; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;">          =
                                      <strong>Mark D.</strong> <span clas=
s=3D"directional_text_wrapper">(Houzz)</span>                            =
              </p>            <p style=3D"font-family: 'Lucida Grande','L=
ucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 1=
3px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; c=
olor:#bbbbbb;">              Mar 13, 14:49 PDT            </p>           =
                         <div class=3D"zd-comment" style=3D"color: #2b2e2=
f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana=
, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">Hi Marc=
i,<br /><br />I am reaching out regarding the above order. I left you a v=
oice message informing you that the customer is requesting to cancel thei=
r order. <br /><br />Can this order be canceled?<br /><br />Thank you!<br=
 /><div class=3D"signature"><p style=3D"color: #2b2e2f; font-family: 'Luc=
ida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-s=
ize: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">All the Best,<=
/p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucid=
a Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 2=
2px; margin: 15px 0" dir=3D"auto">Mark<br />The Houzz Team<br />Houzz | T=
he New Way to Design Your Home</p></div></div><p>                        =
          </p></td>        </tr>      </table>    </td>  </tr></table></d=
iv>
    <div style=3D"color: #aaaaaa; margin: 10px 0 14px 0; padding-top: 10p=
x; border-top: 1px solid #eeeeee;">
     This email is a service from Houzz.  Delivered by <a href=3D"http://=
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