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Date: Wed, 14 Mar 2018 13:41:11 +0000
From: Houzz <support@houzz.com>
Reply-To: Houzz <support@houzz.com>
To: Marci Maiorano <cs@transocean.com>
Message-ID: <ERME6XO9GR_5aa926774531b_d3073fea548cb9902377c5_sprut@zendesk.com>
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 <006201d3bb98$ecafbe80$c60f3b80$@transocean.com>
Subject: [Houzz] Re: URGENT CANCELLATION REQUEST: HOUZZ ORDER NUMBER
 1594-5805-8370-5061
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 Content preview:  ##- Please type your reply above this line -## Your request
    (#4723581) has been updated. Reply to this email or click the link below:
    https://support.houzz.com/hc/requests/4723581 [...] 
 
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##- Please type your reply above this line -##

Your request (#4723581) has been updated. Reply to this email or click th=
e link below:
https://support.houzz.com/hc/requests/4723581

----------------------------------------------

Mark D., Mar 14, 06:41 PDT

Hello,

Thank you for your response.

Is it possible to re-route the package back to you guys or can the custom=
er refuse the shipment instead?

Please advise.

All the Best,

Mark
The Houzz Team
Houzz | The New Way to Design Your Home

----------------------------------------------

Marci, Mar 14, 06:32 PDT

Hi Mark,

 =


P.O. #1594-5805-8370-5061 shipped 3/12 via Fed Ex tracking #0235091030573=
99.

 =


 =


 =


 =


 =


 =


 =


Marci

 =


 =


 =


 =


 =


Marci Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midland Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | 914.937.3140 fax
marci@transocean.com

Confidentiality Notification: If you are not the intended recipient, plea=
se do not disclose, disseminate, copy, distribute or take any action in r=
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d above.

Attachment(s):
image001.jpg - https://support.houzz.com/attachments/token/UXSBbdga3v93xl=
dBGYcRPfZmI/?name=3Dimage001.jpg

----------------------------------------------

Mark D., Mar 13, 14:49 PDT

Hi Marci,

I am reaching out regarding the above order. I left you a voice message i=
nforming you that the customer is requesting to cancel their order.

Can this order be canceled?

Thank you!

All the Best,

Mark
The Houzz Team
Houzz | The New Way to Design Your Home

--------------------------------
This email is a service from Houzz.









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ding: 0; color:#1b1d1e;">                                                =
<strong>Mark D.</strong> <span class=3D"directional_text_wrapper">(Houzz)=
</span>                                          </p>            <p style=
=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verd=
ana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom:=
 15px; margin-top: 0; padding: 0; color:#bbbbbb;">              Mar 14, 0=
6:41 PDT            </p>                                    <div class=3D=
"zd-comment" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode',=
 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-he=
ight: 22px; margin: 15px 0">Hello,<br /><br />Thank you for your response=
.<br /><br />Is it possible to re-route the package back to you guys or c=
an the customer refuse the shipment instead?=C2=A0<br /><br />Please advi=
se.<br /><div class=3D"signature"><p style=3D"color: #2b2e2f; font-family=
: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; =
font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">All the =
Best,</p><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', =
'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-hei=
ght: 22px; margin: 15px 0" dir=3D"auto">Mark<br />The Houzz Team<br />Hou=
zz | The New Way to Design Your Home</p></div></div><p>                  =
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le><p></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0">  <tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top=
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spacing=3D"0" border=3D"0" style=3D"table-layout:fixed;">        <tr>    =
                  <td valign=3D"top" style=3D"padding: 0 15px 0 15px; wid=
th: 40px;">              <img alt=3D"Marci" height=3D"40" src=3D"https://=
secure.gravatar.com/avatar/4bcdf3868344ec0e783a35d3ee66ba66?size=3D40&amp=
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none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radi=
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         <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"to=
p">            <p style=3D"font-family: 'Lucida Grande','Lucida Sans Unic=
ode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-heigh=
t: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;">   =
                           <strong>Marci</strong>                        =
  </p>            <p style=3D"font-family: 'Lucida Grande','Lucida Sans U=
nicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-he=
ight: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb=
;">              Mar 14, 06:32 PDT            </p>                       =
             <div class=3D"zd-comment" style=3D"color: #2b2e2f; font-fami=
ly: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif=
; font-size: 14px; line-height: 22px; margin: 15px 0"><p style=3D"color: =
#2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', V=
erdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0" d=
ir=3D"auto">Hi Mark,</p><p style=3D"color: #2b2e2f; font-family: 'Lucida =
Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size:=
 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p><p style=3D"c=
olor: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Taho=
ma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15p=
x 0" dir=3D"auto">P.O. <a href=3D"https://support.houzz.com/hc/requests/1=
594" target=3D"_blank" rel=3D"ticket">#1594</a>-5805-8370-5061 shipped 3/=
12 via Fed Ex tracking <a href=3D"https://support.houzz.com/hc/requests/0=
23509103057399" target=3D"_blank" rel=3D"ticket">#023509103057399</a>.</p=
><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida =
Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22p=
x; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f; font-fam=
ily: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-seri=
f; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p>=
<p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida G=
rande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px=
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: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; =
font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">Marci</p=
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Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22p=
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f; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p>=
<p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida G=
rande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px=
; margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f; font-fami=
ly: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif=
; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto"> </p><=
p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gr=
ande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px;=
 margin: 15px 0" dir=3D"auto"> </p><p style=3D"color: #2b2e2f; font-famil=
y: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif;=
 font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">Marci M=
aiorano<br />Customer Service Rep.<br />Trans-Ocean Imports<br />10 Midla=
nd Ave.| Suite M00| Port Chester, NY 10573<br />914.949.5656 x2 | 914.937=
.3140 fax<br /><a href=3D"mailto:marci@transocean.com" rel=3D"noreferrer"=
>marci@transocean.com</a></p><p style=3D"color: #2b2e2f; font-family: 'Lu=
cida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-=
size: 14px; line-height: 22px; margin: 15px 0" dir=3D"auto">Confidentiali=
ty Notification: If you are not the intended recipient, please do not dis=
close, disseminate, copy, distribute or take any action in reliance on th=
e contents of this electronic transmission. If you have received this ele=
ctronic transmission in error, please notify us by telephone and immediat=
ely delete this message. As E-mail transmissions cannot be guaranteed sec=
ure or error-free the sender does not accept any liability for errors or =
omissions in the contents of this message, which arise because of electro=
nic transmission. Any documents accompanying this electronic transmission=
 and the information contained herein belong to the sender and are privil=
eged and intended only for the use of the individual(s) named above.</p><=
/div>                        <p style=3D"line-height: 22px; font-family: =
'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-s=
erif; margin-top: 15px; margin-bottom: 15px; font-size: 14px; color:#3333=
33;">              Attachment(s)<br />                              <a hr=
ef=3D"https://support.houzz.com/attachments/token/UXSBbdga3v93xldBGYcRPfZ=
mI/?name=3Dimage001.jpg">image001.jpg</a><br />                          =
</p>                                  </td>        </tr>      </table>   =
 </td>  </tr></table><p></p><table width=3D"100%" cellpadding=3D"0" cells=
pacing=3D"0" border=3D"0">  <tr>    <td width=3D"100%" style=3D"padding: =
15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cell=
padding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;=
">        <tr>                      <td valign=3D"top" style=3D"padding: =
0 15px 0 15px; width: 40px;">              <img alt=3D"Mark D." height=3D=
"40" src=3D"https://houzz.zendesk.com/system/photos/1141/4679/4251/Pauso.=
jpg" style=3D"height: auto; line-height: 100%; outline: none; text-decora=
tion: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-r=
adius: 5px;" width=3D"40" />            </td>                    <td widt=
h=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p=
 style=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;">                    =
                            <strong>Mark D.</strong> <span class=3D"direc=
tional_text_wrapper">(Houzz)</span>                                      =
    </p>            <p style=3D"font-family: 'Lucida Grande','Lucida Sans=
 Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbb=
bb;">              Mar 13, 14:49 PDT            </p>                     =
               <div class=3D"zd-comment" style=3D"color: #2b2e2f; font-fa=
mily: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-ser=
if; font-size: 14px; line-height: 22px; margin: 15px 0">Hi Marci,<br /><b=
r />I am reaching out regarding the above order. I left you a voice messa=
ge informing you that the customer is requesting to cancel their order. <=
br /><br />Can this order be canceled?<br /><br />Thank you!<br /><div cl=
ass=3D"signature"><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans U=
nicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px;=
 line-height: 22px; margin: 15px 0" dir=3D"auto">All the Best,</p><p styl=
e=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande',=
 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margi=
n: 15px 0" dir=3D"auto">Mark<br />The Houzz Team<br />Houzz | The New Way=
 to Design Your Home</p></div></div><p>                                  =
</p></td>        </tr>      </table>    </td>  </tr></table></div>
    <div style=3D"color: #aaaaaa; margin: 10px 0 14px 0; padding-top: 10p=
x; border-top: 1px solid #eeeeee;">
     This email is a service from Houzz.  Delivered by <a href=3D"http://=
www.zendesk.com" style=3D"color:black" target=3D"_new">Zendesk</a>.
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