Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id UF6EE7H9p1qMJQAAInt2oQ ; Tue, 13 Mar 2018 09:34:57 -0700 Return-path: Envelope-to: overstock@transocean.com, mike@transocean.com, robert@transocean.com Delivery-date: Tue, 13 Mar 2018 09:34:57 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:56350 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1evmt6-0002YY-BN; Tue, 13 Mar 2018 09:34:57 -0700 Reply-To: From: "Sandy" To: , Cc: , Subject: ***URGENT Please Respond*** Late Orders 3/13 - TRANS OCEAN [Incident: 180313-004256] Date: Tue, 13 Mar 2018 12:34:55 -0400 Organization: TO Message-ID: <02cb01d3bae9$38cad6c0$aa608440$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_02CC_01D3BAC7.B1BDA390" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AdO66TfhpTfwR7mgRduv4TfdKaUNNA== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_02CC_01D3BAC7.B1BDA390 Content-Type: multipart/alternative; boundary="----=_NextPart_001_02CD_01D3BAC7.B1BDCAA0" ------=_NextPart_001_02CD_01D3BAC7.B1BDCAA0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Good Afternoon- All orders noted below were shipped on 3/9/18. There seems to have been a system glitch that did not allow these orders to invoice automatically as they normally but rest assured all the orders have already been delivered or on the way to your customers. ID Partner Name Order # SOFS Order # Line # SKU Start Date Sent to WH Days to Ship Ship By Date Days Late 91 TRANS OCEAN 213517182 22086614-1 665554247 26115967-000-000 03/08/2018 09:47 AM 03/08/2018 10:30 AM 1 Business Day 03/09/2018 (2) 91 TRANS OCEAN 213544724 22105731-1 665571580 26115923-000-000 03/08/2018 04:43 PM 03/08/2018 05:39 PM 1 Business Day 03/09/2018 (2) 91 TRANS OCEAN 213373831 22100801-1 665465725 17815767-000-000 03/06/2018 09:16 AM 03/08/2018 03:27 PM 1 - 2 Business Days (Default) 03/12/2018 (1) 91 TRANS OCEAN 213509985 22082107-1 665549706 17365686-000-000 03/08/2018 07:53 AM 03/08/2018 08:48 AM 1 - 2 Business Days (Default) 03/12/2018 (1) 91 TRANS OCEAN 213512720 22084490-1 665551424 16970978-000-000 03/08/2018 08:40 AM 03/08/2018 09:30 AM 1 - 2 Business Days (Default) 03/12/2018 (1) 91 TRANS OCEAN 213792973 22223660-1 665720579 24648575-000-002 03/11/2018 03:38 PM 03/11/2018 04:24 PM 1 Business Day 03/12/2018 (1) We are looking into the issue to ensure all your orders are invoiced as they ship. In the meantime should you be in need of anything further please do not hesitate to contact us. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: fulfillmentalerts@overstock.com Sent: Tuesday, March 13, 2018 11:38 AM To: overstock@transocean.com Cc: mike@transocean.com; robert@transocean.com; sandyn@transocean.com Subject: ***URGENT Please Respond*** Late Orders 3/13 - TRANS OCEAN [Incident: 180313-004256] Devan N.(03/13/2018 09:38 AM) Good Morning, Please reply as soon as possible. This is a reminder to please ship and confirm your late orders by the end of business today if you have not done so already. An order will be considered late if it does not possess both a carrier scan and the ship confirm within the items shipping time frame. Please note that all orders are considered late if they aren't updated with the first scan, even if they have been shipped in a timely manner, all late orders will be assessed a $5 late fee each day it's late. Also, be sure you are shipping with the correct shipping method requested by the customer. The shipping method can be found on your orders tab as well as the open orders report under "shipping method." ID Partner Name Order # SOFS Order # Line # SKU Start Date Sent to WH Days to Ship Ship By Date Days Late 91 TRANS OCEAN 213517182 22086614-1 665554247 26115967-000-000 03/08/2018 09:47 AM 03/08/2018 10:30 AM 1 Business Day 03/09/2018 (2) 91 TRANS OCEAN 213544724 22105731-1 665571580 26115923-000-000 03/08/2018 04:43 PM 03/08/2018 05:39 PM 1 Business Day 03/09/2018 (2) 91 TRANS OCEAN 213373831 22100801-1 665465725 17815767-000-000 03/06/2018 09:16 AM 03/08/2018 03:27 PM 1 - 2 Business Days (Default) 03/12/2018 (1) 91 TRANS OCEAN 213509985 22082107-1 665549706 17365686-000-000 03/08/2018 07:53 AM 03/08/2018 08:48 AM 1 - 2 Business Days (Default) 03/12/2018 (1) 91 TRANS OCEAN 213512720 22084490-1 665551424 16970978-000-000 03/08/2018 08:40 AM 03/08/2018 09:30 AM 1 - 2 Business Days (Default) 03/12/2018 (1) 91 TRANS OCEAN 213792973 22223660-1 665720579 24648575-000-002 03/11/2018 03:38 PM 03/11/2018 04:24 PM 1 Business Day 03/12/2018 (1) ***Below are charts that will help you know when orders will be late.*** 1-Day Shipping 2-Day Shipping DAY ORDERED DAY DUE DAY ORDERED DAY DUE Sunday Monday Sunday Tuesday Monday Tuesday Monday Wednesday Tuesday Wednesday Tuesday Thursday Wednesday Thursday Wednesday Friday Thursday Friday Thursday Monday Friday Monday Friday Tuesday Saturday Monday Saturday Tuesday Please let me know if you are unable to ship and confirm any orders. Sincerely, Devan Nelson Partner Care Support partnercaresupport@overstock.com **To help avoid a $20 Short Ship fee, make sure you are allocating inventory, keeping a 20% inventory Buffer, and updating inventory daily. Please view our training material and videos in the Supplier Oasis Help Center. _____ C 2016 Overstock.com. All rights reserved. CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you. [---001:002587:36384---] ------=_NextPart_001_02CD_01D3BAC7.B1BDCAA0 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Good = Afternoon-

 

All orders noted below were shipped on 3/9/18. There = seems to have been a system glitch that did not allow these orders to = invoice automatically as they normally but rest assured all the orders = have already been delivered or on the way to your = customers.

 

ID

Partner = Name

Order #

SOFS Order = #

Line #

SKU

Start = Date

Sent to = WH

Days to = Ship

Ship By = Date

Days = Late

91=

TR= ANS OCEAN

21= 3517182

22= 086614-1

66= 5554247

26= 115967-000-000

03= /08/2018  09:47 AM

03= /08/2018  10:30 AM

1 = Business Day

03= /09/2018

(2)

91=

TR= ANS OCEAN

21= 3544724

22= 105731-1

66= 5571580

26= 115923-000-000

03= /08/2018  04:43 PM

03= /08/2018  05:39 PM

1 = Business Day

03= /09/2018

(2)

91=

TR= ANS OCEAN

21= 3373831

2210= 0801-1

6654= 65725

17= 815767-000-000

03= /06/2018  09:16 AM

03= /08/2018  03:27 PM

1 = - 2 Business Days (Default)

03= /12/2018

(1)

91=

TR= ANS OCEAN

21= 3509985

22= 082107-1

66= 5549706

17= 365686-000-000

03= /08/2018  07:53 AM

03= /08/2018  08:48 AM

1 = - 2 Business Days (Default)

03= /12/2018

(1)

91=

TR= ANS OCEAN

21= 3512720

22= 084490-1

66= 5551424

16= 970978-000-000

03= /08/2018  08:40 AM

03= /08/2018  09:30 AM

1 = - 2 Business Days (Default)

03= /12/2018

(1)

91=

TR= ANS OCEAN

21= 3792973

22= 223660-1

66= 5720579

24= 648575-000-002

03= /11/2018  03:38 PM

03= /11/2018  04:24 PM

1 = Business Day

03= /12/2018

(1)

 

 

We are = looking into the issue to ensure all your orders are invoiced as they = ship.

 

In the meantime should you be in need of anything = further please do not hesitate to contact us.

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: = fulfillmentalerts@overstock.com <fulfillmentalerts@overstock.com> =
Sent: Tuesday, March 13, 2018 11:38 AM
To: = overstock@transocean.com
Cc: mike@transocean.com; = robert@transocean.com; sandyn@transocean.com
Subject: = ***URGENT Please Respond*** Late Orders 3/13 - TRANS OCEAN [Incident: = 180313-004256]

 

[---001:002587= :36384---]

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=

3D"Image

 

Devan = N.(03/13/2018 09:38 AM)

Good = Morning,

 

Please reply = as soon as possible.

 

This is a = reminder to please ship and confirm your late orders by the end of = business today if you have not done so = already. 

 

An order will = be considered late if it does = not possess both a carrier scan and the ship confirm within the items = shipping time frame. Please note that all orders are considered late if = they aren't updated with the first scan, even if they have been shipped = in a timely manner, all late orders will be assessed a $5 late fee = each day it’s late.

 

Als= o, be sure you are shipping with the correct shipping method requested = by the customer.  The shipping method can be found on your orders = tab as well as the open orders report under “shipping = method.”

ID

Partner = Name

Order #

SOFS Order = #

Line #

SKU

Start = Date

Sent to = WH

Days to = Ship

Ship By = Date

Days = Late

91=

TR= ANS OCEAN

21= 3517182

22= 086614-1

66= 5554247

26= 115967-000-000

03= /08/2018  09:47 AM

03= /08/2018  10:30 AM

1 = Business Day

03= /09/2018

(2)

91=

TR= ANS OCEAN

21= 3544724

22= 105731-1

66= 5571580

26= 115923-000-000

03= /08/2018  04:43 PM

03= /08/2018  05:39 PM

1 = Business Day

03= /09/2018

(2)

91=

TR= ANS OCEAN

21= 3373831

2210= 0801-1

6654= 65725

17= 815767-000-000

03= /06/2018  09:16 AM

03= /08/2018  03:27 PM

1 = - 2 Business Days (Default)

03= /12/2018

(1)

91=

TR= ANS OCEAN

21= 3509985

22= 082107-1

66= 5549706

17= 365686-000-000

03= /08/2018  07:53 AM

03= /08/2018  08:48 AM

1 = - 2 Business Days (Default)

03= /12/2018

(1)

91=

TR= ANS OCEAN

21= 3512720

22= 084490-1

66= 5551424

16= 970978-000-000

03= /08/2018  08:40 AM

03= /08/2018  09:30 AM

1 = - 2 Business Days (Default)

03= /12/2018

(1)

91=

TR= ANS OCEAN

21= 3792973

22= 223660-1

66= 5720579

24= 648575-000-002

03= /11/2018  03:38 PM

03= /11/2018  04:24 PM

1 = Business Day

03= /12/2018

(1)

 

 

***Below are = charts that will help you know when orders will be = late.***

 

1-Day = Shipping

 

2-Day = Shipping

DAY = ORDERED

DAY = DUE

 

DAY = ORDERED

DAY = DUE

Sunday

Monday

 

Sunday

Tuesday<= /o:p>

Monday

Tuesday<= /o:p>

 

Monday

Wednesday

Tuesday<= /o:p>

Wednesday

 

Tuesday<= /o:p>

Thursday=

Wednesday

Thursday=

 

Wednesday

Friday

Thursday=

Friday

 

Thursday=

Monday

Friday

Monday

 

Friday

Tuesday<= /o:p>

Saturday=

Monday

 

Saturday=

Tuesday<= /o:p>

 

 

Please let me = know if you are unable to ship and confirm any orders.

 

Sin= cerely,

 

Dev= an Nelson

Par= tner Care Support

par= tnercaresupport@overstock.com&nb= sp;

3D"Image

**To help avoid a = $20 Short Ship fee, make sure you are allocating inventory, keeping a = 20% inventory Buffer, and updating inventory daily. Please view our training = material and videos in the Supplier Oasis Help = Center.

 





© = 2016 Overstock.com. All rights reserved.

CONF= IDENTIALITY NOTICE: This message is intended only for the use and review = of the individual or entity to which it is addressed and may contain = information that is privileged and confidential. If the reader of this = message is not the intended recipient, or the employee or agent = responsible for delivering the message solely to the intended recipient, = you are hereby notified that any dissemination, distribution or copying = of this communication is strictly prohibited. If you have received this = communication in error, please notify sender immediately by telephone or = return email. Thank you.