Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id ACwsLyEYoFqlSwAAInt2oQ ; Wed, 07 Mar 2018 08:49:37 -0800 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com, NARAN@TRANSOCEAN.COM, dean@transocean.com, donna@transocean.com, stephen@transocean.com Delivery-date: Wed, 07 Mar 2018 08:49:37 -0800 Received: from mail-by2nam03on0129.outbound.protection.outlook.com ([104.47.42.129]:42734 helo=NAM03-BY2-obe.outbound.protection.outlook.com) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1etcFq-00055E-0d; Wed, 07 Mar 2018 08:49:37 -0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=wayfair.onmicrosoft.com; s=selector1-wayfair-com; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version; bh=0NQTQUe7XsWCjLJkf3DxbelikPJvKS3sDQSnmoNKZkI=; b=rI2PQfQ4DBNq9wmq5x2+3Eeu7j+AAfFOCs8p23dvWMxGSwdRBPB4qBhQjbWjwKncEvoDocppfDVMbnf1bubGd4yBeL/n7vJQM8ioEd/UOa99RtZbHHjP53qAAoPN7wx2TMlwr9unyenwg62ivTI35jt12ardC/fla1aljk2I1rs= Received: from BN4PR10MB0945.namprd10.prod.outlook.com (10.164.56.139) by BN4PR10MB0961.namprd10.prod.outlook.com (10.164.56.143) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.567.12; Wed, 7 Mar 2018 16:47:03 +0000 Received: from BN4PR10MB0945.namprd10.prod.outlook.com ([10.164.56.139]) by BN4PR10MB0945.namprd10.prod.outlook.com ([10.164.56.139]) with mapi id 15.20.0567.012; Wed, 7 Mar 2018 16:47:03 +0000 From: EventOps1 To: "cs@transocean.com" , "Sandyn@transocean.com" , "NARAN@TRANSOCEAN.COM" , "cs@transocean.com" , "mkm7262@comcast.net" , "donna@transocean.com" , "dean@transocean.com" , "stephen@transocean.com" , "naran@transocean.com" , "SANDYN@TRANSOCEAN.COM" Subject: URGENT RESPONSE NEEDED!! Multiple pending orders 3/7/18 Thread-Topic: URGENT RESPONSE NEEDED!! Multiple pending orders 3/7/18 Thread-Index: AdO2Myqx0DJLPVlITLOIjzcCcTiSTw== Importance: high X-Priority: 1 Date: Wed, 7 Mar 2018 16:47:03 +0000 Message-ID: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: authentication-results: spf=none (sender IP is ) smtp.mailfrom=EventOps1@wayfair.com; x-ms-exchange-messagesentrepresentingtype: 1 x-originating-ip: [144.121.0.170] x-ms-publictraffictype: Email x-microsoft-exchange-diagnostics: 1;BN4PR10MB0961;20:m/ksdDu9hJAADxpxlgrwbYvP7xGrPuPv+GvRX41VYuXENtgMB//bQTWeVU+MPFNjAg9Q9AY4pcUsaVr2q019sopbkhVPBVJEFBNaNyGqizEm2WPSVPN99qg6ONqctUhR8G9wVdneI8afTp9RVuCNyWRk7+ZTiGnaMOUX1NdAkVg= x-ms-office365-filtering-correlation-id: b3098460-f60d-44f3-acc0-08d5844b0e2c x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:(7020095)(4652020)(5600026)(4604075)(3008032)(4534165)(4627221)(201703031133081)(201702281549075)(2017052603328)(7153060)(7193020);SRVR:BN4PR10MB0961; x-ms-traffictypediagnostic: BN4PR10MB0961: x-ms-exchange-sharedmailbox-routingagent-processed: True x-microsoft-antispam-prvs: x-exchange-antispam-report-test: UriScan:(28532068793085)(113884910453683)(613862345122)(155532106045638)(21748063052155)(275809806118684); x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(8211001083)(6040501)(2401047)(8121501046)(5005006)(93006095)(93001095)(3231220)(944501244)(52105095)(10201501046)(3002001)(6041288)(20161123558120)(20161123560045)(20161123564045)(201703131423095)(201702281528075)(20161123555045)(201703061421075)(201703061406153)(20161123562045)(6072148)(201708071742011);SRVR:BN4PR10MB0961;BCL:0;PCL:0;RULEID:;SRVR:BN4PR10MB0961; x-forefront-prvs: 0604AFA86B x-forefront-antispam-report: SFV:NSPM;SFS:(10019020)(346002)(376002)(39860400002)(396003)(39380400002)(366004)(199004)(189003)(505374002)(57704003)(5423002)(25786009)(66066001)(77096007)(6506007)(72206003)(218543002)(26005)(3280700002)(2906002)(14454004)(478600001)(105586002)(86362001)(2201001)(733005)(55016002)(81166006)(8936002)(54896002)(9686003)(59450400001)(53936002)(6306002)(5890100001)(102836004)(2501003)(8676002)(6436002)(81156014)(110136005)(99286004)(316002)(7696005)(81686011)(8666007)(97736004)(186003)(7736002)(74316002)(790700001)(6116002)(3846002)(106356001)(177943002)(5660300001)(2900100001)(19627405001)(33656002)(68736007)(3660700001)(89113002)(124833001)(921003)(1121003)(217873001)(4623004);DIR:OUT;SFP:1102;SCL:1;SRVR:BN4PR10MB0961;H:BN4PR10MB0945.namprd10.prod.outlook.com;FPR:;SPF:None;PTR:InfoNoRecords;A:1;MX:1;LANG:en; received-spf: None (protection.outlook.com: wayfair.com does not designate permitted sender hosts) x-microsoft-antispam-message-info: wwgZ9HszxGs0tyeChRUdI2f/+je8xdguzUSnhvZ9uc3TBcZQk+rzhVFXOtzQjtp84hkI1OTch+3oxK8J7pLrChkje3lGH2foQRGG2NEa9L+nSPo8sYPKiZGh3CiJ3iQ/rYgB+DW4mCfOB5EDuBPzWRFxdZDOopRAqUs7uZLHbalHFrfIaTWuMeaaKDsZcwlKvWuj+Y7HQ8jM2/4DCV3/dv771G43olOvuwjoOUwgVeAkosdH1mVrbkPjYOgLBJ4qaCr0y1xyNJzQmfKtHC6KpVsAYQGvK3cVkWKlnpjV8+ydmoLbPQHdKSCrfsQSFNrLN/nbImR/Etk/XGGHfpxobg== spamdiagnosticoutput: 1:99 spamdiagnosticmetadata: NSPM Content-Type: multipart/alternative; boundary="_000_BN4PR10MB09459133B2148BAE1BDDAE64ADD80BN4PR10MB0945namp_" MIME-Version: 1.0 X-OriginatorOrg: wayfair.com X-MS-Exchange-CrossTenant-Network-Message-Id: b3098460-f60d-44f3-acc0-08d5844b0e2c X-MS-Exchange-CrossTenant-originalarrivaltime: 07 Mar 2018 16:47:03.6964 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 6b5d7b4d-892b-4297-a74b-3cd84e04ed4e X-MS-Exchange-Transport-CrossTenantHeadersStamped: BN4PR10MB0961 X-Spam-Status: No, score=-100.6 X-Spam-Score: -1005 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: 3/7/18 Good Morning Trans Ocean, Happy Wednesday. I hope all is well. There are 10 pending orders in your Wayfair Extranet Portal needing updated information for our mutual customers. As you know these are time sensitive. It is important to respond and have these updated before 1pm today. If you need some assistance, don't hesitate to reach out me directly. [...] Content analysis details: (-100.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.6 URG_BIZ BODY: Contains urgent matter 0.5 KAM_NUMSUBJECT Subject ends in numbers 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: csnimages.com] -0.0 SPF_HELO_PASS SPF: HELO matches SPF record 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO --_000_BN4PR10MB09459133B2148BAE1BDDAE64ADD80BN4PR10MB0945namp_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable 3/7/18 Good Morning Trans Ocean, Happy Wednesday. I hope all is well. There are 10 pending orders in your = Wayfair Extranet Portal needing updated information for our mutual customer= s. As you know these are time sensitive. It is important to respond and = have these updated before 1pm today. If you need some assistance, don't h= esitate to reach out me directly. What is happening? Do you need some assistance? Please provide some insi= ght into the cause of these overdue orders. In order to ensure your positi= ve service levels, our goal is to avoid Overdue Orders entirely. What is causing the delay in shipping? Delayed/late carrier scans or problems? * Warehouse unable to process orders on time - and if so, how b= ehind are they? * Label or Extranet errors? What can we do to help prevent these late orde= rs? * Do we need to extend lead times? What is being done on your end to prevent these late orders? Is there anything I can do on my end to help? * Tracking not uploading automatically? To update pending orders (from your Wayfair Extranet Home page) simply clic= k on Orders/All Order Alerts/Overdue Orders and provide us with the necessa= ry updates to your alerts **If the orders have been picked up and you are waiting for a tracking scan= from the carrier, please backorder the pending alerts (48 hours from the p= ickup date) with the delay reason of Picked up waiting on tracking. You d= o not need to enter tracking. If you've followed the steps provided in you= r Suppliers Operating Guide regarding uploading tracking, the tracking shou= ld upload automatically when the item is scanned by the carrier. Also, re= member to use an expected ship date. Click on Save Changes. **If a pending order is set to ship today. Backorder the alerts with an ex= pected ship date of today along with a delay reason. Click on Save Changes= . **If you need more processing time, customer info, or information from Wayf= air, simply backorder the alerts with a conservative expected ship date an= d a delay reason. Click on Save Changes. **If you have tracking to provide, please attach this information directly = to the orders with the actual ship dates and click on Save changes. Also, don't forget to check for and update any open customer tickets, pendi= ng cancellations, ship speed/address changes, and replacement part orders y= ou may have as well. Thanks so much for your help. Best, -Bryan Bryan Gerry Supplier Operations [Wayfair.com] Wayfair Wayfair, LLC. - Brunswick Office 46 Burbank Ave. Brunswick, ME 04011 United States P: 857-559-4252 EventOps1@Wayfair.com [Joss & Main] [AllModern] [Dwell Studio] [Wayfair Supply] [BirchLane] --_000_BN4PR10MB09459133B2148BAE1BDDAE64ADD80BN4PR10MB0945namp_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

3/7/18

 

Good Morning Trans Ocean,

 

Happy Wednesday.  I hope all is well.&nb= sp; There are 10 pending orders in your Wayfair Extranet Portal needing updat= ed information for our mutual customers.   As you know these are time sensitive.  It is important to re= spond and have these updated before 1pm today.   If you need = some assistance, don’t hesitate to reach out me directly. 

 

<= u>What is happening?   Do you need so= me assistance?  Please provide some insigh= t into the cause of these overdue orders.  In order to ensure your positive service levels, our goa= l is to avoid Overdue Orders entirely.

 

What is causing the delay in shipping?=

 

Delayed/late carrier scans or problems?

•           &n= bsp; Warehouse unable to process orders on time – and if so, how behi= nd are they?

•           &n= bsp; Label or Extranet errors?

 

           &= nbsp;           &nbs= p;     What can w= e do to help prevent these late orders?

 

•           &n= bsp; Do we need to extend lead times? 

 

What is being done on your end to prevent these l= ate orders?

 

Is there anything I can do on my end to hel= p?

 

•           &n= bsp; Tracking not uploading automatically? 

 

 

To update pending orders (from your Wayfair Extra= net Home page) simply click on Orders/All Order Alerts/Overdue Orders and provide us with the necessary updates to your alerts<= /p>

 

**If the orders have been picked up and you are waiting for a trac= king scan from the carrier, please backorder the pending alerts (48 hours from the pickup dat= e) with the delay reason of Picked up waiting on tracking.   You do not need to enter = tracking.  If you’ve followed the steps provided in your Supplie= rs Operating Guide regarding uploading tracking, the tracking should upload= automatically when the item is scanned by the carrier.   Also, remember to use an expected ship date.&nb= sp; Click on Save Changes. 

 

**If a pending order is set to ship today.  Backorder the alerts with an expected ship date= of today along with a delay reason.  Clic= k on Save Changes. 

 

**If you need more processing time, customer info, or information = from Wayfair,  = simply backorder the alerts with a conservative expected ship date = and a delay reason.  Click on Save Changes.

 

**If you have tracking to provide, please attach this information directly = to the orders with the actual ship dates and click on Save changes. 

 

Also, don’t forget to check for and update any open customer tickets, pending cancellations, = ship speed/address changes, and replacement part orders you may have as wel= l.

 

 

Thanks so much for your help. 

 

Best,<= /p>

 =

-Bryan=

 

 

Bryan Gerry
Supplier Operations

3D"Wayfair.com"

Wayfair
Wayfair, LLC. - Brunswick Office
46 Burbank Ave.
Brunswick, ME 04011
United States
P: 857-559-4252
EventOps1@Wayfair.com

 

3D"Joss

3D"AllModern"

3D"Dwell=

3D"Wayfair

3D"BirchLane"

 

--_000_BN4PR10MB09459133B2148BAE1BDDAE64ADD80BN4PR10MB0945namp_--