Envelope-to: cs@transocean.com,
 Sandyn@transocean.com
Delivery-date: Mon, 05 Mar 2018 11:08:27 -0800
Date: Mon, 5 Mar 2018 14:07:17 -0500
From: Amanda Parker <amparker@wayfair.com>
Reply-To: Amanda Parker <amparker@wayfair.com>
To: "amparker@wayfair.com" <amparker@wayfair.com>,
        "cs@transocean.com" <cs@transocean.com>,
        "Sandyn@transocean.com" <Sandyn@transocean.com>,
        "mkm7262@comcast.net" <mkm7262@comcast.net>,
        "WayfairOps1@wayfair.com" <WayfairOps1@wayfair.com>,
        "ProjTracker@wayfair.com" <ProjTracker@wayfair.com>
Message-ID: <720423507.5556601520276837208.JavaMail.storm@wayfair.com>
Subject: PT: Update on Ticket #14759686 - "Need Corrected Tracking for PO
 #106009977"
MIME-Version: 1.0
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 Content preview:  Update posted to ticket #14759686 "Need Corrected Tracking
    for PO #106009977" On 3/5/2018 2:07:17 PM Amanda Parker wrote: Hello Supplier
    Team- I have ordered the replacement. [...] 
 
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Update posted to ticket #14759686
"Need Corrected Tracking for PO #106009977"

On 3/5/2018 2:07:17 PM Amanda Parker wrote:
Hello Supplier Team-

I have ordered the replacement.=20

Thank you

Amanda

All ticket updates should be entered directly on the Extranet via the link =
below. Please do not reply via email.
https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe=
r=3D14759686

Wayfair Employees, click here to view ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid=3D14759686

Update History:
3/5/2018 2:07:17 PM&#160;&ndash;&#160;Amanda Parker (Supplier Operations):H=
ello Supplier Team-I have ordered the replacement. Thank youAmanda3/5/2018 =
1:18:18 PM&#160;&ndash;&#160;TransOcean:Trans-Ocean will issue credit again=
st PO #CS106009977.  Fedex does not have a record of the shipment. Please r=
e-submit order if your customer is looking for a replacement. Thanks, Sandy=
 N.3/3/2018 7:29:16 AM&#160;&ndash;&#160;Amanda Parker (Supplier Operations=
):Please provide us with a status on the following PO.PO#: CS106009977Custo=
mer: Dianne BishProduct: Clowers Hand-Tufted Blue Indoor/Outdoor Area RugOr=
der product ID: 2910200057Manufacturer ID: HLDS3498Current tracking number:=
 023509103017911Current carrier: FedExCurrent shipping date: 2018-02-23 00:=
00:00Movement: No movement.The shipping information provided on this PO is =
not showing scans. The order has not been picked up by the carrier or the t=
racking is invalid. Please provide the correct tracking or confirmation of =
pick up. A replacement will be ordered by the next business day if tracking=
 does not show movement or valid tracking is not received.Please note that =
these updates are an extremely important part of providing quality customer=
 service. Due to this, we are now requiring a (4) hour response time to the=
se requests, similar to the daily status emails that are sent over each mor=
ning. We will follow up by phone if we have not heard back from you.Regards=
,Amanda ParkerEmail: WayfairOps1@wayfair.com
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Update posted to ticket #14759686<br />"Need Corrected Tracking for PO #106=
009977"<br /><br />On 3/5/2018 2:07:17 PM Amanda Parker wrote:<br />Hello S=
upplier Team-<br /><br />I have ordered the replacement. <br /><br />Thank =
you<br /><br />Amanda<br /><br />All ticket updates should be entered direc=
tly on the Extranet via the link below. Please do not reply via email.<br /=
>https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numb=
er=3D14759686<br /><br />Wayfair Employees, click here to view ticket:<br /=
>https://admin.wayfair.com/tracker/views/89.php?prtid=3D14759686<br /><br /=
>Update History:<br /><div class=3D"update "><span class=3D"boldtext">3/5/2=
018 2:07:17 PM&#160;&ndash;&#160;Amanda Parker (Supplier Operations):</span=
><br/><div class=3D"js-tracker-context-links">Hello Supplier Team-<br /><br=
 />I have ordered the replacement. <br /><br />Thank you<br /><br />Amanda<=
/div></div><br/><br/><hr><div class=3D"update "><span class=3D"boldtext">3/=
5/2018 1:18:18 PM&#160;&ndash;&#160;TransOcean:</span><br/><div class=3D"js=
-tracker-context-links">Trans-Ocean will issue credit against PO #CS1060099=
77.  Fedex does not have a record of the shipment. Please re-submit order i=
f your customer is looking for a replacement. Thanks, Sandy N.</div></div><=
br/><br/><hr><div class=3D"update "><span class=3D"boldtext">3/3/2018 7:29:=
16 AM&#160;&ndash;&#160;Amanda Parker (Supplier Operations):</span><br/><di=
v class=3D"js-tracker-context-links">Please provide us with a status on the=
 following PO.<br /><br />PO#: CS106009977<br />Customer: Dianne Bish<br />=
<br />Product: Clowers Hand-Tufted Blue Indoor/Outdoor Area Rug<br />Order =
product ID: 2910200057<br />Manufacturer ID: HLDS3498<br />Current tracking=
 number: 023509103017911<br />Current carrier: FedEx<br />Current shipping =
date: 2018-02-23 00:00:00<br />Movement: No movement.<br /><br />The shippi=
ng information provided on this PO is not showing scans. The order has not =
been picked up by the carrier or the tracking is invalid. Please provide th=
e correct tracking or confirmation of pick up. A replacement will be ordere=
d by the next business day if tracking does not show movement or valid trac=
king is not received.<br /><br />Please note that these updates are an extr=
emely important part of providing quality customer service. Due to this, we=
 are now requiring a (4) hour response time to these requests, similar to t=
he daily status emails that are sent over each morning. We will follow up b=
y phone if we have not heard back from you.<br /><br />Regards,<br />Amanda=
 Parker<br /><br />Email: WayfairOps1@wayfair.com</div></div><br/><br/><hr>
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