Envelope-to: cs@transocean.com,
 Sandyn@transocean.com
Delivery-date: Mon, 05 Mar 2018 10:19:37 -0800
Date: Mon, 5 Mar 2018 13:18:18 -0500
From: Project Tracker <noreply@wayfair.com>
Reply-To: Project Tracker <noreply@wayfair.com>
To: "amparker@wayfair.com" <amparker@wayfair.com>,
        "cs@transocean.com" <cs@transocean.com>,
        "Sandyn@transocean.com" <Sandyn@transocean.com>,
        "mkm7262@comcast.net" <mkm7262@comcast.net>,
        "WayfairOps1@wayfair.com" <WayfairOps1@wayfair.com>,
        "ProjTracker@wayfair.com" <ProjTracker@wayfair.com>
Message-ID: <239510778.5466731520273898897.JavaMail.storm@wayfair.com>
Subject: PT: Update on Ticket #14759686 - "Need Corrected Tracking for PO
 #106009977"
MIME-Version: 1.0
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 Content preview:  Update posted to ticket #14759686 "Need Corrected Tracking
    for PO #106009977" On 3/5/2018 1:18:18 PM Extranet User - TransOcean wrote:
    Trans-Ocean will issue credit against PO #CS106009977. Fedex does not have
    a record of the shipment. Please re-submit order if your customer is looking
    for a replacement. Thanks, Sandy N. [...] 
 
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Update posted to ticket #14759686
"Need Corrected Tracking for PO #106009977"

On 3/5/2018 1:18:18 PM Extranet User - TransOcean wrote:
Trans-Ocean will issue credit against PO #CS106009977.  Fedex does not have=
 a record of the shipment. Please re-submit order if your customer is looki=
ng for a replacement. Thanks, Sandy N.

All ticket updates should be entered directly on the Extranet via the link =
below. Please do not reply via email.
https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe=
r=3D14759686

Wayfair Employees, click here to view ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid=3D14759686

Update History:
3/5/2018 1:18:18 PM&#160;&ndash;&#160;TransOcean:Trans-Ocean will issue cre=
dit against PO #CS106009977.  Fedex does not have a record of the shipment.=
 Please re-submit order if your customer is looking for a replacement. Than=
ks, Sandy N.3/3/2018 7:29:16 AM&#160;&ndash;&#160;Amanda Parker (Supplier O=
perations):Please provide us with a status on the following PO.PO#: CS10600=
9977Customer: Dianne BishProduct: Clowers Hand-Tufted Blue Indoor/Outdoor A=
rea RugOrder product ID: 2910200057Manufacturer ID: HLDS3498Current trackin=
g number: 023509103017911Current carrier: FedExCurrent shipping date: 2018-=
02-23 00:00:00Movement: No movement.The shipping information provided on th=
is PO is not showing scans. The order has not been picked up by the carrier=
 or the tracking is invalid. Please provide the correct tracking or confirm=
ation of pick up. A replacement will be ordered by the next business day if=
 tracking does not show movement or valid tracking is not received.Please n=
ote that these updates are an extremely important part of providing quality=
 customer service. Due to this, we are now requiring a (4) hour response ti=
me to these requests, similar to the daily status emails that are sent over=
 each morning. We will follow up by phone if we have not heard back from yo=
u.Regards,Amanda ParkerEmail: WayfairOps1@wayfair.com
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Update posted to ticket #14759686<br />"Need Corrected Tracking for PO #106=
009977"<br /><br />On 3/5/2018 1:18:18 PM Extranet User - TransOcean wrote:=
<br />Trans-Ocean will issue credit against PO #CS106009977.  Fedex does no=
t have a record of the shipment. Please re-submit order if your customer is=
 looking for a replacement. Thanks, Sandy N.<br /><br />All ticket updates =
should be entered directly on the Extranet via the link below. Please do no=
t reply via email.<br />https://partners.wayfair.com/v/tickets/extranet_tic=
kets/manage?ticket_number=3D14759686<br /><br />Wayfair Employees, click he=
re to view ticket:<br />https://admin.wayfair.com/tracker/views/89.php?prti=
d=3D14759686<br /><br />Update History:<br /><div class=3D"update "><span c=
lass=3D"boldtext">3/5/2018 1:18:18 PM&#160;&ndash;&#160;TransOcean:</span><=
br/><div class=3D"js-tracker-context-links">Trans-Ocean will issue credit a=
gainst PO #CS106009977.  Fedex does not have a record of the shipment. Plea=
se re-submit order if your customer is looking for a replacement. Thanks, S=
andy N.</div></div><br/><br/><hr><div class=3D"update "><span class=3D"bold=
text">3/3/2018 7:29:16 AM&#160;&ndash;&#160;Amanda Parker (Supplier Operati=
ons):</span><br/><div class=3D"js-tracker-context-links">Please provide us =
with a status on the following PO.<br /><br />PO#: CS106009977<br />Custome=
r: Dianne Bish<br /><br />Product: Clowers Hand-Tufted Blue Indoor/Outdoor =
Area Rug<br />Order product ID: 2910200057<br />Manufacturer ID: HLDS3498<b=
r />Current tracking number: 023509103017911<br />Current carrier: FedEx<br=
 />Current shipping date: 2018-02-23 00:00:00<br />Movement: No movement.<b=
r /><br />The shipping information provided on this PO is not showing scans=
. The order has not been picked up by the carrier or the tracking is invali=
d. Please provide the correct tracking or confirmation of pick up. A replac=
ement will be ordered by the next business day if tracking does not show mo=
vement or valid tracking is not received.<br /><br />Please note that these=
 updates are an extremely important part of providing quality customer serv=
ice. Due to this, we are now requiring a (4) hour response time to these re=
quests, similar to the daily status emails that are sent over each morning.=
 We will follow up by phone if we have not heard back from you.<br /><br />=
Regards,<br />Amanda Parker<br /><br />Email: WayfairOps1@wayfair.com</div>=
</div><br/><br/><hr>
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