Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id qJkmBgCAnVplIgAAInt2oQ ; Mon, 05 Mar 2018 09:36:00 -0800 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Mon, 05 Mar 2018 09:36:00 -0800 Received: from mta2.wayfair.com ([162.208.32.7]:42439) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1esu1h-0002Ki-9e; Mon, 05 Mar 2018 09:36:00 -0800 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w25HWcdo024372; Mon, 5 Mar 2018 12:34:49 -0500 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta02.csnzoo.com with ESMTP id 2gfqx36a6v-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Mon, 05 Mar 2018 12:34:49 -0500 Received: from bo1mta02.csnzoo.com (bo1mta02.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w25HLEre031168; Mon, 5 Mar 2018 12:34:48 -0500 Date: Mon, 5 Mar 2018 12:34:48 -0500 Received: from stormsc1n2.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta02.csnzoo.com with ESMTP id 2gfqx36a6t-1; Mon, 05 Mar 2018 12:34:48 -0500 From: Amanda Parker Reply-To: Amanda Parker To: "amparker@wayfair.com" , "mamason@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <522920681.5380571520271288909.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #14749324 - "Customer Received Cancelled Item for PO# CS100114988" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_237433_181772928.1520271288909" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.7 X-Spam-Score: -1036 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #14749324 "Customer Received Cancelled Item for PO# CS100114988" On 3/5/2018 12:34:48 PM Amanda Parker wrote: Hello Mary- Please tell the customer to dispose or donate this item. [...] Content analysis details: (-103.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -100 USER_IN_WHITELIST From: address is in the user's white-list -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_237433_181772928.1520271288909 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #14749324 "Customer Received Cancelled Item for PO# CS100114988" On 3/5/2018 12:34:48 PM Amanda Parker wrote: Hello Mary- Please tell the customer to dispose or donate this item.=20 Thank you Amanda All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D14749324 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D14749324 Update History: 3/5/2018 12:34:48 PM – Amanda Parker (Supplier Operations):= Hello Mary-Please tell the customer to dispose or donate this item. Thank y= ouAmanda3/2/2018 3:28:49 PM – Amanda Parker (Supplier Opera= tions):Hello Supplier Team-Please advise as soon as possible.Thank youAmand= a3/2/2018 2:02:37 PM – Mary Mason (Sales & Service):Hello,W= ayfair Operations has opened Ticket .Your response is needed by 09:02 AM ES= T 03/05/2018.Follow the process below. DO NOT REPLY TO THIS E-MAIL.The cust= omer on PO# CS100114988 has reported receiving item(s) previously confirmed= as cancelled:Sonia Stripe Hand-Woven Blue/Beige Indoor/Outdoor Area Rug BC= HH6878Please advise in the next 4 business hours if you would like to issue= a call tag for recovery.Additional Detail:Hi Team,The customer received th= e item after it was cancelled. Please assist.Thank you,Mary MasonTo access = this ticket:1. Log onto the Extranet: [https://partners.wayfair.com/](https= ://partners.wayfair.com)2. Click on 'Tickets' tab. A screen will open and l= ist your tickets.3. Click on the 'View' button of your ticket in the 'Actio= n' column. The ticket details will open.4. Enter your update in the text bo= x on top of the ticket details window and click 'Update' or 'Update - Wayfa= ir Response Required'.Thank you for your cooperation, The Wayfair Team ------=_Part_237433_181772928.1520271288909 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #14749324
"Customer Received Cancelled Item fo= r PO# CS100114988"

On 3/5/2018 12:34:48 PM Amanda Parker wrote:<= br />Hello Mary-

Please tell the customer to dispose or donate t= his item.

Thank you

Amanda

All ticket upd= ates should be entered directly on the Extranet via the link below. Please = do not reply via email.
https://partners.wayfair.com/v/tickets/extrane= t_tickets/manage?ticket_number=3D14749324

Wayfair Employees, cli= ck here to view ticket:
https://admin.wayfair.com/tracker/views/89.php= ?prtid=3D14749324

Update History:
3/5/2018 12:34:48 PM – Amanda Parker= (Supplier Operations):
= Hello Mary-

Please tell the customer to dispose or donate this i= tem.

Thank you

Amanda


3/2/2018 3:28:49 PM –=  Amanda Parker (Supplier Operations):
Hello Supplier Team-

Please advise as soon as= possible.

Thank you

Amanda


=
3/2/2018 2:02:37 PM &n= dash; Mary Mason (Sales & Service):
Hello,

Wayfair Operations has opened Ticket .Your response is needed by 09:02 AM EST 03/05/2018.
Follow the pro= cess below. DO NOT REPLY TO THIS E-MAIL.

The customer on PO# CS1= 00114988 has reported receiving item(s) previously confirmed as cancelled:<= br />
Sonia Stripe Hand-Woven Blue/Beige Indoor/Outdoor Area Rug BCHH6= 878

Please advise in the next 4 business hours if you would like= to issue a call tag for recovery.

Additional Detail:
Hi Te= am,

The customer received the item after it was cancelled. Pleas= e assist.

Thank you,

Mary Mason

To access = this ticket:

1. Log onto the Extranet: [https://partners.wayfair= .com/](https://partners.wayfair.com)
2. Click on 'Tickets' tab. A scre= en will open and list your tickets.
3. Click on the 'View' button of y= our ticket in the 'Action' column. The ticket details will open.
4. En= ter your update in the text box on top of the ticket details window and cli= ck 'Update' or 'Update - Wayfair Response Required'.



Thank you for your cooperation, The Wayfair Team


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