Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id gKBIFCmgmVobMgAAInt2oQ ; Fri, 02 Mar 2018 11:04:09 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Fri, 02 Mar 2018 11:04:09 -0800 Received: from mta2.wayfair.com ([162.208.32.7]:57713) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1erpyH-000429-SB for cs@transocean.com; Fri, 02 Mar 2018 11:04:09 -0800 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w22J2WKs004016 for ; Fri, 2 Mar 2018 14:03:15 -0500 Date: Fri, 2 Mar 2018 14:03:15 -0500 Received: from jenkinsphpc7n5.host.bo1.csnzoo.com ([10.224.10.195]) by bo1mta02.csnzoo.com with ESMTP id 2gcq027gag-1 for ; Fri, 02 Mar 2018 14:03:15 -0500 From: Wayfair Operations To: cs@transocean.com Message-ID: <174655239.6801520017395402.JavaMail.javamailuser@localhost> Subject: Customer Received Cancelled Item for PO# CS100114988 [Ticket 14749324] - (ID=1000024958) MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_339_492587086.1520017395383" X-CSN-MmID: 1345586233 X-CSN-MmOrID: null x-kanamessagetype: FormMessage x-kxmf-version: KXMF 1.5 x-kxmf-charset: UTF-8 x-kxmf-xmlasatt: TRUE X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-101.2 X-Spam-Score: -1011 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello, Wayfair Operations has opened Ticket 14749324. Your response is needed by 09:02 AM EST 03/05/2018. Follow the process below. DO NOT REPLY TO THIS E-MAIL. The customer on PO# CS100114988 has reported receiving item(s) previously confirmed as cancelled: [...] Content analysis details: (-101.2 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO ------=_Part_339_492587086.1520017395383 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline
Hello,

Wayfair Operations has opened Ticket 14749324.
Your response is needed by 09:02 AM EST 03/05/2018.
Follow the process below. DO NOT REPLY TO THIS E-MAIL.

The customer on PO# CS100114988 has reported receiving item(s) previously confirmed as cancelled:

Sonia Stripe Hand-Woven Blue/Beige Indoor/Outdoor Area Rug BCHH6878

Please advise in the next 4 business hours if you would like to issue a call tag for recovery.

Additional Detail:
Hi Team,

The customer received the item after it was cancelled. Please assist.

Thank you,

Mary Mason

To access this ticket:

1. Log onto the Extranet: https://partners.wayfair.com/
2. Click on 'Tickets' tab. A screen will open and list your tickets.
3. Click on the 'View' button of your ticket in the 'Action' column. The ticket details will open.
4. Enter your update in the text box on top of the ticket details window and click 'Update' or 'Update - Wayfair Response Required'.



Thank you for your cooperation,
The Wayfair Team
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