Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id YFlPJA1VmFp8DQAAInt2oQ ; Thu, 01 Mar 2018 11:31:25 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Thu, 01 Mar 2018 11:31:25 -0800 Received: from mailgwpc04.rightnowtech.com ([74.117.201.124]:44271) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1erTuu-0000xC-1P for cs@transocean.com; Thu, 01 Mar 2018 11:31:25 -0800 Received: from [10.46.0.67] ([10.46.0.67:57296] helo=access-pc.rightnowtech.com) by rntpc125.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id B0/39-07916-BC4589A5; Thu, 01 Mar 2018 13:30:19 -0600 Received: from webpc04.int.rightnowtech.com (localhost [127.0.0.1]) by access-pc.rightnowtech.com ("Mail Server") with SMTP id 2E4F41E03B for ; Thu, 1 Mar 2018 13:30:19 -0600 (CST) Content-Type: Multipart/Alternative; boundary="------------Boundary-00=_JIFXVA40000000000000" From: "Kohl's Customer Support" Reply-To: "Kohl's Customer Support" To: cs@transocean.com,mike@transocean.com Date: Thu, 1 Mar 2018 13:30:19 -0600 (CST) Subject: Trans-Ocean Import Co. - PO Number 5361492681_1 - return by carrier [Incident: 180301-008085] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=-1.6 X-Spam-Score: -15 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 30 days. [...] Content analysis details: (-1.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: instagram.com] 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 T_REMOTE_IMAGE Message contains an external image X-Spam-Flag: NO --------------Boundary-00=_JIFXVA40000000000000 Content-Type: Text/Plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it wit= hin the next 30 days. Thank you for allowing us to be of service to you. To access your question from our support site, click https://cs.kohls.com= /app/account/questions/detail/i_id/46581614/track/BvOJcgojDv8a~XHkGv0e~yD= THJ8qhS75Mv~t~zj~Ov8k/ --------------------------------------------------------------- Subject --------------------------------------------------------------- Trans-Ocean Import Co. - PO Number 5361492681_1 - return by carrier Discussion Thread --------------------------------------------------------------- Response By Email (Sheryl P.) (03/01/2018 01:30 PM) =20 Dear Team, =20 PO#: 5361492681_1 Issue: Tracking # 9261299535277903018055 was returned to your facility ho= wever, a return has not been processed in Commerce Hub. Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers. Required Action: Issue credit in Commerce Hub for SKU 77445379 qty 1. If you have any further questions, please feel free to contact us at DSN.= CustSupp@Kohls.com or call our Customer Support at (262)703-1048. =20 Sincerely, Sheryl P. CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or = entity to which it is addressed and may contain confidential and/or privi= leged information. Any review, dissemination, copying, printing, or other= use of this e-mail by persons or entities other than the address is proh= ibited. If you have received this e-mail in error, please contact the sen= der immediately and delete the material from your computer. Question Reference # 180301-008085 Date Created: 03/01/2018 01:30 PM Date Last Updated: 03/01/2018 01:30 PM Status: Solved [---001:001621:17322---] --------------Boundary-00=_JIFXVA40000000000000 Content-Type: Text/Html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = =20

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Response By Email (Sheryl P.) (03/01/2018 01:30 PM)
Dear Team,
 
PO#: 5361492681_1

Issue: Tracking # 9261299535277903018055 was returned to your facil= ity however, a return has not been processed in Commerce Hub.

Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers.

Required Action: Issue credit in Commerce Hub for SKU 77445379 qty = 1.

If you have any further questions, please feel free to contact us a= t DSN.CustSupp@Kohls.com or= call our Customer Support at (262)703-1048.
 
Sincerely,
Sheryl P.

CONFIDENTIALITY NOTICE: This e-mail is intended solely for the pers= on or entity to which it is addressed and may contain confidential and/or= privileged information. Any review, dissemination, copying, printing, or= other use of this e-mail by persons or entities other than the address i= s prohibited. If you have received this e-mail in error, please contact t= he sender immediately and delete the material from your computer.<= /div>


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