Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id sMXSG29yllo7UQAAInt2oQ ; Wed, 28 Feb 2018 01:12:15 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Wed, 28 Feb 2018 01:12:15 -0800 Received: from out3.pod8.sac1.zdsys.com ([192.161.146.102]:54463) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eqxmH-0005OF-7g for cs@transocean.com; Wed, 28 Feb 2018 01:12:15 -0800 Received: from out3.pod8.sac1.zdsys.com (localhost.localdomain [127.0.0.1]) by out3.pod8.sac1.zdsys.com (Postfix) with ESMTP id 32357122ACF for ; Wed, 28 Feb 2018 09:11:17 +0000 (UTC) Received: from out2.pod13.usw2.zdsys.com (out2.pod13.usw2.zdsys.com [10.210.83.129]) by out3.pod8.sac1.zdsys.com (Postfix) with ESMTP id 0E215120C58 for ; Wed, 28 Feb 2018 09:11:17 +0000 (UTC) Received: from out2.pod13.usw2.zdsys.com (localhost.localdomain [127.0.0.1]) by out2.pod13.usw2.zdsys.com (Postfix) with ESMTP id C8DFA92 for ; Wed, 28 Feb 2018 09:11:16 +0000 (UTC) Received: from zendesk.com (unknown [10.210.113.164]) by out2.pod13.usw2.zdsys.com (Postfix) with ESMTP id A888793 for ; Wed, 28 Feb 2018 09:11:16 +0000 (UTC) Date: Wed, 28 Feb 2018 09:11:16 +0000 From: Houzz Reply-To: Houzz To: Marci Maiorano Message-ID: In-Reply-To: <000801d3b009$35174cb0$9f45e610$@transocean.com> References: <000801d3b009$35174cb0$9f45e610$@transocean.com> <003701d3b00b$cfad0d30$6f072790$@transocean.com> Subject: How would you rate the support you received? Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a967234a3f5d_1f3273fc5d80cb9982690c8"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-369979552331 X-Zendesk-From-Account-Id: ad36655 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1519809076; bh=h5uvC+2zhqHYLnrgiCUBcySXenC2AvEFP3+VhrfSiTc=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=2V/2VKrK52smNPUIHupWNdG6t/Kt4fwF2Xtw/TSPvEkW5ETyTOMMblJPCCHZpKKY/7u51auXmuSmCYNlOutkf8lnyDzSkxJeODF051KY6W9tx82KF7KAyEY+UT5ULdtZNqEFQ7H/vaPjh5TwmHLtveB+QHpvU1pCg3b9QEnkTj8= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=KuljJ1eN c=1 sm=1 tr=0 a=TSd68E4/QMBNjTOXY/wqmQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=cQYKRRMmAAAA:8 a=IFLyeVFU5VS0094YFnUA:9 a=YjhOdpUuQ47_Iybu:21 a=ieLMooXwoQxR1I-t:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=SSmOFEACAAAA:8 a=7ZEtO6I5VlniJ8TTHhcA:9 a=Y4imBsxQyw4fVYJ7:21 a=pTPuaalKHrHfpU6Y:21 a=jKknCLB96GE0IbK9:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=KuljJ1eN c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=cQYKRRMmAAAA:8 a=IFLyeVFU5VS0094YFnUA:9 a=YjhOdpUuQ47_Iybu:21 a=ieLMooXwoQxR1I-t:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=SSmOFEACAAAA:8 a=7ZEtO6I5VlniJ8TTHhcA:9 a=Y4imBsxQyw4fVYJ7:21 a=pTPuaalKHrHfpU6Y:21 a=jKknCLB96GE0IbK9:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=efMTgYMH c=1 sm=1 tr=0 a=eulVkz29wLxYD9MmpMWsgw==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=cQYKRRMmAAAA:8 a=IFLyeVFU5VS0094YFnUA:9 a=YjhOdpUuQ47_Iybu:21 a=ieLMooXwoQxR1I-t:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=SSmOFEACAAAA:8 a=7ZEtO6I5VlniJ8TTHhcA:9 a=Y4imBsxQyw4fVYJ7:21 a=pTPuaalKHrHfpU6Y:21 a=jKknCLB96GE0IbK9:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=efMTgYMH c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=cQYKRRMmAAAA:8 a=IFLyeVFU5VS0094YFnUA:9 a=YjhOdpUuQ47_Iybu:21 a=ieLMooXwoQxR1I-t:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=SSmOFEACAAAA:8 a=7ZEtO6I5VlniJ8TTHhcA:9 a=Y4imBsxQyw4fVYJ7:21 a=pTPuaalKHrHfpU6Y:21 a=jKknCLB96GE0IbK9:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-Spam-Status: No, score=-101.1 X-Spam-Score: -1010 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for Ticket #4589196. Please take a moment to answer one simple question below: [...] Content analysis details: (-101.1 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: houzz.com] 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines X-Spam-Flag: NO ----==_mimepart_5a967234a3f5d_1f3273fc5d80cb9982690c8 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for = Ticket #4589196. Please take a moment to answer one simple question below= : How would you rate the support you received? You can copy the following URL into your browser to rate: https://support.houzz.com/requests/4589196/satisfaction/new/GPQt77SmWhI= WINfkoZtuV61I8?locale=3D1 Here's a reminder of what your ticket was about: ---------------------------------------------- Marci, Feb 27, 12:44 PST Great & You=E2=80=99re Very Welcome!! = = = = = = Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/zGomfAqRSAYfHD= FIQfnpuRF3u/?name=3Dimage001.jpg ---------------------------------------------- Tim P., Feb 27, 12:30 PST Hello, Thank you I received your voicemail. Best Wishes Tim P. The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Marci, Feb 27, 12:26 PST Hi Tim, = Per your request I cancelled P.O. #1593-4267-7280-2124. = Enjoy the rest of your day!! = = = = = = Marci = = = Marci Maiorano Customer Service Rep. Trans-Ocean Imports 10 Midland Ave.| Suite M00| Port Chester, NY 10573 914.949.5656 x2 | 914.937.3140 fax marci@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/fzu7JFETEVoMm9= Uf4HjeEnqcg/?name=3Dimage001.jpg ---------------------------------------------- Tim P., Feb 27, 05:20 PST Hello, This customer placed 2 of the same orders by accident. Please cancel this= order as she already has the exact same order in transit that you all sh= ipped yesterday . Best Wishes Tim P. The Houzz Team Houzz | The New Way to Design Your Home -------------------------------- This email is a service from Houzz. [ERMY5Q-Z0VO]= ----==_mimepart_5a967234a3f5d_1f3273fc5d80cb9982690c8 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Hello Marci Maiorano,

We'd love to hear what you think of th= e customer service we provided for Ticket #4589196. Please take a = moment to answer one simple question below:

How would you rate the support you receive= d?

Good, I'm sa= tisfied

Bad, I'm unsatisfied

Here's a remin= der of what your ticket was about:

=
3D"Marci"

Marci =

Feb 27, 12:44 PST

=

Great & You=E2=80=99re Very Welcome!!

Marci Maiorano
Customer Service Rep.
T= rans-Ocean Imports
10 Midland Ave.| Suite M00| Port Chester, NY 1057= 3
914.949.5656 x2 | 914.937.3140 fax
marci@transocean.com

Confidentiality Notification: If you are not the inten= ded recipient, please do not disclose, disseminate, copy, distribute or t= ake any action in reliance on the contents of this electronic transmissio= n. If you have received this electronic transmission in error, please not= ify us by telephone and immediately delete this message. As E-mail transm= issions cannot be guaranteed secure or error-free the sender does not acc= ept any liability for errors or omissions in the contents of this message= , which arise because of electronic transmission. Any documents accompany= ing this electronic transmission and the information contained herein bel= ong to the sender and are privileged and intended only for the use of the= individual(s) named above.

Attachment(s)
= image001.jpg=

=
= 3D"Tim

= Tim P. (Houzz)

=

= Feb 27, 12:30 PST

=
Hello,=C2=A0

Tha= nk you I received your voicemail.=C2=A0

Best Wishes

Tim P.

The Houzz Team
Houzz | The= New Way to Design Your Home

=

=
= =

= Marci

=

= Feb 27, 12:26 PST

=

Hi Tim,

Per your request I cancelled P.O. #1593-4267-728= 0-2124.

Enjoy the rest of your day!!

=

<= p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gr= ande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px;= margin: 15px 0" dir=3D"auto">

Marci

=

Marci = Maiorano
Customer Service Rep.
Trans-Ocean Imports
10 Midl= and Ave.| Suite M00| Port Chester, NY 10573
914.949.5656 x2 | 914.93= 7.3140 fax
marci@transocean.com

Confidential= ity Notification: If you are not the intended recipient, please do not di= sclose, disseminate, copy, distribute or take any action in reliance on t= he contents of this electronic transmission. If you have received this el= ectronic transmission in error, please notify us by telephone and immedia= tely delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or= omissions in the contents of this message, which arise because of electr= onic transmission. Any documents accompanying this electronic transmissio= n and the information contained herein belong to the sender and are privi= leged and intended only for the use of the individual(s) named above.

=

Attachment(s)
image001.jpg
=

3D"Marci"
=

3D"Tim =

= Tim P. (Houzz) =

Feb 27, 05:20 PST =

Hello,=C2=A0

This customer placed 2 of the = same orders by accident. Please cancel this order as she already has the = exact same order in transit that you all shipped yesterday .=C2=A0=C2=A0<= br />

Best Wishes<= /p>

Tim P.

The Houzz Team
Houzz | The New Way to Design Your Home
This email is a service from Houzz. Delivered by Zendesk.
[ERMY5Q-Z0VO] ----==_mimepart_5a967234a3f5d_1f3273fc5d80cb9982690c8--