Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id mE0pCrZHllr9FwAAInt2oQ ; Tue, 27 Feb 2018 22:09:58 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Tue, 27 Feb 2018 22:09:58 -0800 Received: from mailgwpc03.rightnowtech.com ([74.117.201.123]:35944) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1equvu-0001Zf-N6 for cs@transocean.com; Tue, 27 Feb 2018 22:09:58 -0800 Received: from [10.46.0.68] ([10.46.0.68:10783] helo=access-pc.rightnowtech.com) by rntpc123.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id 9D/9C-07916-E77469A5; Wed, 28 Feb 2018 00:09:02 -0600 Received: from webpc05.int.rightnowtech.com (localhost [127.0.0.1]) by access-pc.rightnowtech.com ("Mail Server") with SMTP id 476AA8C043 for ; Wed, 28 Feb 2018 00:09:02 -0600 (CST) Content-Type: Multipart/Alternative; boundary="------------Boundary-00=_2RJUVA40000000000000" From: "Kohl's Customer Support" Reply-To: "Kohl's Customer Support" To: cs@transocean.com,mike@transocean.com Cc: louk@transocean.com Date: Wed, 28 Feb 2018 00:09:02 -0600 (CST) Subject: Trans-Ocean Import Co.-PO#: 8852544481_1 -return by carrier [Incident: 180221-000314] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=-1.4 X-Spam-Score: -13 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 30 days. [...] Content analysis details: (-1.4 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: kohls.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.2 KAM_LOTSOFHASH Emails with lots of hash-like gibberish X-Spam-Flag: NO --------------Boundary-00=_2RJUVA40000000000000 Content-Type: Text/Plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it wit= hin the next 30 days. Thank you for allowing us to be of service to you. To access your question from our support site, click https://cs.kohls.com= /app/account/questions/detail/i_id/46444479/track/BvNZdgqADv8a~VzkGsse~yD= THJ8qhS75Mv9p~zj~PP_g/ --------------------------------------------------------------- Subject --------------------------------------------------------------- Trans-Ocean Import Co.-PO#: 8852544481_1 -return by carrier Discussion Thread --------------------------------------------------------------- Response By Email (JennyAnn B.) (02/28/2018 12:09 AM) =20 Dear Team, =20 Good day! We greatly appreciate your prompt action regarding this issue. = We have already informed the customer about the tracking status. We will = provide you with further information once customer responds. Thank you so= much for your assistance. =20 If you have any further questions, please feel free to contact us at DSN.= CustSupp@Kohls.com or call our Customer Support at (262)703-1048. =20 Sincerely, Jenny B. =20 CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or = entity to which it is addressed and may contain confidential and/or privi= leged information. Any review, dissemination, copying, printing, or other= use of this e-mail by persons or entities other than the addressee is pr= ohibited. If you have received this e-mail in error, please contact the s= ender immediately and delete the material from your computer. Customer By CSS Email () (02/21/2018 08:30 AM) =20 Good Morning =E2=80=93 =20 We are showing movement against Order #8852544481_1 shipped on 11/29 and = shows as delivered on 12/5/17. =20 Fedex smart post tracking no. 9261299535277902845478 , Delivered to DALLA= S TX. =20 Please click on link below to view travel history- https://www.fedex.com/apps/fedextrack/?trknbr=3D9261299535277902845478&tr= kqual=3D20171130025500~61299535277902845478~FXSP&locale=3Den_US&cntry_cod= e=3Dus&language=3Denglish https://www.fedex.com/apps/fedextrack/?trknbr=3D= 9261299535277902845478&trkqual=3D20171130025500~61299535277902845478~FXSP= &locale=3Den_US&cntry_code=3Dus&language=3Denglish=20 =20 =20 *Thank you kindly,* Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com mailto:Sandyn@transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above =20 From: Kohl's Customer Support [mailto:customer.support@kohls.com] Sent: Wednesday, February 21, 2018 3:49 AM To: cs@transocean.com Cc: mike@transocean.com; Louk@transocean.com Subject: Trans-Ocean Import Co.-PO#: 8852544481_1 -return by carrier [Inc= ident: 180221-000314] =20 Response By Email (JaneBeverly A.) (02/21/2018 02:48 AM) =20 Dear Team, PO#: 8852544481_1 Issue: Tracking # 9261299535277902845478 has been in =E2=80=9CReturning t= o Shipper=E2=80=9D status since 12/17/2017. No movement up to this date. = Please confirm if your warehouse has received this package. Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers. Required Action: Issue credit in Commerce Hub for SKU 53054364 within 2 b= usiness days of it being returned to your facility. If you have any further questions, please feel free to contact us at DSN.= CustSupp@Kohls.com or call our Customer Support at (262)703-1048. Sincerely, Jane A. CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or = entity to which it is addressed and may contain confidential and/or privi= leged information. Any review, dissemination, copying, printing, or other= use of this e-mail by persons or entities other than the addressee is pr= ohibited. If you have received this e-mail in error, please contact the s= ender immediately and delete the material from your computer. Question Reference # 180221-000314 Date Created: 02/21/2018 02:48 AM Date Last Updated: 02/28/2018 12:09 AM Status: Solved [---001:004083:57534---] --------------Boundary-00=_2RJUVA40000000000000 Content-Type: Text/Html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = =20

3D"Header"3D=

3D"Home"3D"Men"3D=3D"Kids"3D"=

Response By Email (JennyAnn B.) (02/28/2018 12:09 AM)
Dear Team,
 
Good day! We greatly appreciate your prompt action regarding t= his issue. We have already informed the customer about the tracking statu= s. We will provide you with further information once customer responds. T= hank you so much for your assistance.
 
If you have any further questions, please feel free to contact= us at DSN.CustSupp@Kohls.com or call our Customer Support at (262)703-1048.
 
Sincerely,
Jenny B.
 
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the= person or entity to which it is addressed and may contain confidential a= nd/or privileged information. Any review, dissemination, copying, printin= g, or other use of this e-mail by persons or entities other than the addr= essee is prohibited. If you have received this e-mail in error, please co= ntact the sender immediately and delete the material from your computer.<= /span>


Customer By CSS Email () (02/21/2018 08:30 AM)

Good Morning =E2=80=93

 

We are showing movement against Order #8852544481_= 1 shipped on 11/29 and shows as delivered on 12/5/17.

 

Fedex smart post tracking no. 92612995352779028454= 78 , Delivered to DALLAS TX.

 

Please click on link below to view travel history-=

https://www.fedex.com/apps/fedextrack/?trknbr=3D926= 1299535277902845478&trkqual=3D20171130025500~61299535277902845478~FXS= P&locale=3Den_US&cntry_code=3Dus&language=3Denglish

 

 

T= hank you kindly,

S= andy Noriega

Customer Service Mana= ger

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / F-= 914.937.3140

S= andyn@transocean.com

 

Confidentiality No= tification: If you are not the in= tended recipient, please do not disclose, disseminate, copy, distrib= ute or take any action in reliance on the contents of this electronic tra= nsmission.  If you have received this electronic transmission in err= or, please notify us by telephone and immediately delete this message. As= E-mail transmissions cannot be guaranteed secure or error-free the sende= r does not accept any liability for errors or omissions in the contents o= f this message, which arise because of electronic transmission. Any docum= ents accompanying this electronic transmission and the information contai= ned herein belong to the sender and are privileged and intended only for the use of the individual(s) named above

 

From: Kohl's Customer Support [mailto:<= a href=3D"mailto:customer.support@kohls.com">customer.support@kohls.com]
Sent: Wednesday, February 21, 2018 3:49 AM
To: cs@transocean.com
Cc: mike@transocean.com= ; Louk@transocean.com
Subject: Trans-Ocean Import Co.-PO#: 8852544481_1 -return by carri= er [Incident: 180221-000314]

 



Response By Email (JaneBeverly A.) (02/21/2018 02:48 AM)
Dear Team,

PO#: 8852544481_1

Issue: Tracking # 9261299535277902845478 has been in =E2=80=9CRetur= ning to Shipper=E2=80=9D status since 12/17/2017. No movement up to this = date. Please confirm if your warehouse has received this package.<= br />
Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers.

Required Action: Issue credit in Commerce Hub for SKU 53054364 with= in 2 business days of it being returned to your facility.

If you have any further questions, please feel free to contact us at DSN.CustSupp@Kohls.com or call = our Customer Support at (262)703-1048.

Sincerely,
Jane A.

CONFIDENTIALITY NOTICE: This e-mail is intended solely for the pers= on or entity to which it is addressed and may contain confidential and/or= privileged information. Any review, dissemination, copying, printing, or= other use of this e-mail by persons or entities other than the addressee= is prohibited. If you have received this e-mail in error, please contact= the sender immediately and delete the material from your computer.

=C2=A0
3D"Kohl's3D"Customer3D"Find3D"Today's<= br /> 3D"Facebook"3D"Twitter"3D=3D"Pinterest"3D"=
3D"App3D"Google
3D"" =
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